After internet browsing the Luna Merino Mock Neck, I decided to get it and to be frank, I did not have high hopes for it because of the price tag attached. Upon arrival, I was surprised to see the qua... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I placed this order three weeks ago and have still not received any of the items. Despite multiple emails and repeated promises that my order would be prioritized and shipped, nothing has been sent... Voir plus
L'entreprise a répondu
Amazing Quality, ordered 2 blazers and a jacket, and I'm really happy with everything. Shipping was fast no complaints there - I did reach out to support for a size exchange and they were really helpf... Voir plus
L'entreprise a répondu
Amazing quality, bought some pieces for my father, and he couldn’t be any happier. He saw you guys a couple times and was pestering me for some new bits and bobs. Everything went smoothly from the pay... Voir plus
L'entreprise a répondu
4,2
Bien
37 avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Buyer beware poor customer service
I placed this order three weeks ago and have still not received any of the items. Despite multiple emails and repeated promises that my order would be prioritized and shipped, nothing has been sent and I have received no tracking information. The wait times for responses were excessive, and the overall customer service has been completely unacceptable.
I would rate this experience zero out of five stars if that were an option. Due to the lack of communication and the fact that my order was never processed as promised, I have had to contact my credit card company to file a dispute.
Buyer beware.
17 mai 2026
Avis spontané
Réponse de Oliverandblake
We sincerely apologize for the frustration and inconvenience you experienced with your order. This is not the level of service we strive to provide to our customers.
We understand your disappointment regarding the delays, lack of tracking information, and the communication issues you encountered. We regret that our response times and follow-through did not meet your expectations, especially after assurances were made regarding prioritizing your shipment.
Your feedback is being taken seriously and has been shared with our customer service and fulfillment teams so we can review what went wrong and improve our processes moving forward.
We also understand your decision to contact your credit card company given the circumstances. If you are willing, we would still appreciate the opportunity to resolve this matter directly. Please contact us at support@oliverandblake.com with your order details so we can investigate further and work toward an appropriate resolution.
Again, we sincerely apologize for your experience and appreciate you bringing these concerns to our attention.
After internet browsing the Luna Merino…
After internet browsing the Luna Merino Mock Neck, I decided to get it and to be frank, I did not have high hopes for it because of the price tag attached. Upon arrival, I was surprised to see the quality of the material; the merino wool is very soft, doesn't itch at all, and the size is exactly the same as described. It was delivered quickly, and I felt that the packaging was very thoughtful. I will definitely order it again with no second thoughts.
14 avril 2026
Avis spontané
Réponse de Oliverandblake
Thank you for sharing your wonderful feedback. We are truly delighted to hear that the Luna Merino Mock Neck exceeded your expectations. It means a great deal to us that you appreciated the softness and comfort of the merino wool, as well as the accurate sizing, prompt delivery, and thoughtful packaging.
Your satisfaction is our top priority, and knowing that you would purchase from us again is incredibly rewarding. Thank you once again for your trust and support. We look forward to serving you again in the future.
Réponse de Oliverandblake
Thank you for your feedback. We’re delighted to hear that everything went smoothly and that your experience met your expectations. We truly appreciate your support and look forward to serving you again in the future.
Everything arrived quickly and really…
Everything arrived quickly and really happy with the clothes. Will buy from them again!
15 mai 2026
Avis spontané
Réponse de Oliverandblake
Thank you for your kind feedback. We’re delighted to hear that your order arrived quickly and that you’re happy with the clothes. Your satisfaction means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future.
Amazing Quality
Amazing Quality, ordered 2 blazers and a jacket, and I'm really happy with everything. Shipping was fast no complaints there - I did reach out to support for a size exchange and they were really helpful! Highly recommend
14 mai 2026
Avis spontané
Réponse de Oliverandblake
Thank you for your wonderful feedback! We’re delighted to hear that you were happy with your blazers and jacket, and that your shopping experience met your expectations.
It’s especially great to know that our support team was able to assist you promptly with your size exchange request. Providing both quality products and excellent customer service is always our priority.
We truly appreciate your recommendation and look forward to serving you again in the future!
Wish I could give NO stars
Wish I could give NO stars. I bought the trench coat and it came VERY late, was made with thin insubstantial material, the button popped off when I lifted it out of its bag, and the fit was about two sizes too small. The cost to return it was equal to the cost of the coat. Don’t bother buying from them.
14 mai 2026
Avis spontané
Réponse de Oliverandblake
We're really sorry to hear about your experience. That’s certainly not the standard we want for our customers.
Please could you email [support@oliverandblake.com](support@oliverandblake.com) with your order number and the subject line “Trustpilot Review”? We’d like to take a closer look into this for you and work toward a resolution that leaves you fully satisfied with the outcome.
We appreciate your feedback and the opportunity to make things right.
Réponse de Oliverandblake
Thank you for your wonderful feedback! We’re delighted to hear you had such a great experience with us. Your recommendation truly means a lot, and we look forward to welcoming you again soon!
Just received my 2 polos i ordered and…
Just received my 2 polos i ordered and im super delighted, pristine quality and super comfortable. Also great customer service from the team got all the help i needed.
9 mai 2026
Avis spontané
Réponse de Oliverandblake
Thank you so much for your wonderful feedback. We are truly delighted to hear that you are satisfied with your polos and that you found them to be of pristine quality and exceptionally comfortable.
It is also gratifying to know that our customer service team was able to provide you with the assistance you needed throughout your experience. Your kind words and support mean a great deal to us.
We sincerely appreciate your trust in our brand and look forward to serving you again in the future.
Bought one of their candle warmers and…
Bought one of their candle warmers and it’s worked a charm. My candles now last double as long. Speedy delivery and reliable quality 💪
12 mai 2026
Avis spontané
Réponse de Oliverandblake
Thank you for your wonderful feedback! We’re delighted to hear that you’re enjoying your candle warmer and that it’s helping your candles last even longer. It’s also great to know that our speedy delivery and product quality met your expectations. We truly appreciate your support and look forward to serving you again in the future!
Ordered a cashmere jumper
Ordered a cashmere jumper, arrived on time & great customer support when trying to redirect to another address.
12 mai 2026
Avis spontané
Réponse de Oliverandblake
Thank you for your wonderful feedback. We’re delighted to hear that your cashmere jumper arrived on time and that you were pleased with the quality of our customer support during the address redirection process. Providing both exceptional products and a smooth shopping experience is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future.
Great service
Fantastic quality for the price, will definitely purchase again.
11 mai 2026
Avis spontané
Réponse de Oliverandblake
Thank you for your wonderful feedback. We’re delighted to hear that you found the quality exceptional for the price. Your satisfaction means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future.
Clothes where brilliant would defo…
Clothes where brilliant would defo order again Thanks
8 mai 2026
Avis spontané
Réponse de Oliverandblake
Thank you for your wonderful feedback! We’re delighted to hear that you loved the clothes and had a great experience with us. Your support truly means a lot, and we look forward to serving you again in the future.
This company is purely quality and…craftsmanship
This company is purely quality and comfort, top notch, there doing everything right down to the craftsmanship 10/10
12 mai 2026
Avis spontané
Réponse de Oliverandblake
Thank you for your kind words and support. We’re truly honored to hear that you value the quality, comfort, and craftsmanship we strive to deliver in every product. Your feedback means a great deal to our team, and we’re committed to continuing to provide the highest standards in both design and customer experience. We sincerely appreciate your trust and support.
Speedy delivery
I was extremely impressed with the quality and customer service at Oliver and Blake. I purchased three items all in which were great quality and got to me quickly. I will be purchasing again!
5 mai 2026
Avis spontané
Réponse de Oliverandblake
Thank you so much for your kind words and support! We’re thrilled to hear that you were impressed with both the quality of our products and the customer service you received. It means a lot to us that your items arrived quickly and met your expectations. We truly appreciate your trust in Oliver and Blake and look forward to serving you again in the future!
Order for my holiday
Came in time for my holiday in Spain, really good quality at a reasonable price.
12 mai 2026
Avis spontané
Réponse de Oliverandblake
Thank you for your kind review. We’re delighted to hear that your order arrived in time for your holiday in Spain and that you were pleased with the quality and value of our product. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Quality product
Great customer service, fast delivery and quality product. Will definitely be back again.
12 mai 2026
Avis spontané
Réponse de Oliverandblake
Thank you for your kind words and positive feedback. We’re delighted to hear that you were pleased with our customer service, delivery speed, and product quality. Your satisfaction means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future.
I got the mason cotton boxer briefs and…
I got the mason cotton boxer briefs and I really like them. There's nothing quite like them on the market and my lady loves them as well ;)
29 avril 2026
Avis spontané
Réponse de Oliverandblake
Thank you for your thoughtful review! We’re thrilled to hear that you’re enjoying the Mason Cotton Boxer Briefs and that they’ve exceeded your expectations. Creating a product that delivers exceptional comfort, quality, and confidence is exactly what we strive for, so it’s especially rewarding to know both you and your partner are fans. We truly appreciate your support and look forward to keeping you comfortable for years to come!
Phenomenal service and phenomenal…
Phenomenal service and phenomenal products every time :)
1 mai 2026
Avis spontané
Réponse de Oliverandblake
Thank you for your wonderful feedback! We truly appreciate your kind words and continued support. It means a great deal to us to know that you consistently enjoy both our service and products. We look forward to serving you again and continuing to exceed your expectations.
WOW, Thanks guys
Amazing quality, bought some pieces for my father, and he couldn’t be any happier. He saw you guys a couple times and was pestering me for some new bits and bobs. Everything went smoothly from the payment to the order arriving thanks guys 🙌
11 mai 2026
Avis spontané
Réponse de Oliverandblake
Thank you so much for your kind words and support. We’re truly delighted to hear that both you and your father were happy with the pieces. It means a lot to us that he had been keeping an eye on our work and was excited to receive some new additions.
We’re also pleased to know that everything went smoothly, from payment through to delivery. Your feedback and support are greatly appreciated, and we hope to serve you again in the future.
Great experience
Great experience. Got my order in a timely manner and everything was perfect as described.
22 avril 2026
Avis spontané
Réponse de Oliverandblake
Thank you for your kind review. We truly appreciate your feedback and are delighted to hear that you had a great experience with us. Ensuring timely delivery and providing products exactly as described are priorities we strive to maintain. We look forward to serving you again in the future.
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