Oliverandgrace Oxford Avis 

I purchased the same item as the person below, 13th November. When it arrived it looked nothing like the image. I am trying to return the item, but getting very frustrated. I am being told that it will cost me to return so they would like to offer a % off for me not returning it, and protecting the environment. If the item is not suitable, it’s not suitable. I work in customer services, and would be appalled if myself or any members of my team operated in this way. Should have read Trust Pilot first. Lesson learnt. Surely, looking at other reviews this company needs looking into.
This is the first one star review I have ever written. Sort it out Oliver & Grace Oxford 😡.

Absolutely shocking company! My husband saw what was supposed to be a thick Scottish fleece at £40. It looked beautiful & well worth the money. But when it arrived, the package was as small as an A5 envelope so we knew this was a big mistake! The material was shiny, like the old shell suits. The elbow patches weren’t patches but just a different colour shiny material around the area. The fleece inside was supposed to be super thick was actually super thin! Complained to the company who offered a discount to keep it. My husband insisted on a refund as their advert says ‘100% money back guarantee’ but what it doesn’t state in clear bold was that is only after the customer pays the postage to have it returned!!! They stated this was made clear in their advert but who reads the tinsy winsy wording somewhere apparently in the ad?? It certainly wasn’t worth paying the £20 postage to return it to China! My husband had no option than to keep it & accept the £12 refund. He’s now £28 worse off & has an item which is only suitable for the bin. DO NOT BUY FROM THIS COMPANY! Who the hell are Oliver & Grace anyway? Total scammers fleecing money off the public.

Whilst they keep you up to date with shipping the quality of the clothing is not anything like the pictures.
The garments are VERY thin, the elbows pads are just painted on & not in the right area. Overall not worth the money spent. The 2 stars are for emails updating on shipping.

False trustpilot score, false UK claims, poor polyester quality and poor fit unlike the photos…should have seen it coming and now kicking myself. Do not go near a naked flame with it unless it’s to get rid of it! I am an idiot with £40 less…

I really wish I had read the reviews before buying but unfortunately not and received my order today and it is absolutely shocking how cheap it is and nowhere near worth the money I paid for it. I have contacted the company but very much doubt I will get anywhere with it. DO NOT BUY FROM THIS COMPANY. False advertising and not even a UK company as they try and claim.

Total scam. Chinese company, not UK as inferred in their advertising. Terrible quality item and obviously slow shipping…….

Ibdo not know what they are showing on website with 4.5bbut it cannot possibly be true ..aweful product doesn't match description and customer ser5is the worst I've ever encountered

Poor service, went to cancel order after reading reviews (should have read them before ordering) decided to cancel after half hour of ordering and got email saying order in transit- what after half hour of ordering it has been processed, I simply don’t believe it, only wish I had read reviews first— lesson learnt!!!

Bought a jumper from Oliver and Grey and it was awful we wanted to send it straight back but couldn't get them to give us a return address so I paid the postage and sent it to the return address that was on their package, they said they hadn't received it so I got proof from the post office that it had been delivered but they refused to accept this and said it had to go back abroad and we had to pay for the shipping costs, NEVER buy anything from this firm, be warned it is rubbish quality and my husband would not be seen dead in it, a proper disgrace...

Buyers beware don’t buy any products from this company. There are a SCAM - if you see any pull over all the likes with a a stags head and elbow guards these are all transfer printed. They are rubbish. Facebook should be prosecuted for advertising these goods for them.
Quint

Received a mens sweatshirt yesterday . The quality is absolutely rubbish! The garments full price was £80 and it was discounted to £40. To be honest it isn't worth £10. I have contacted the company to find out thier returns policy . I won't be using them again !

Ordered a garment from Oliver & Grace Oxford but when it arrived it was very poor quality and didn't fit correctly. Despite offering a 30 day return policy it refused initially to supply a return address which eventually transpired to be in China and in one of their subsequent E-mails they state "returns to international warehouses can be costly and are best avoided" Their website claims to have in excess of 1000 4 and 5 star Trustpilot reviews yet none can be found - this is obviously a scam