Ollama Avis 

I'm so not happy that I bought credits at Ollama.
I get no feedback about costs in Kilo code, no info about cache-hit, and my credits feel like they evaporate. Even if pricing is said to be the same as other providers, my credits go way faster than elsewhere

Ollama Cloud pretends to cache but doesn't. That's fraud.

Ollama Cloud claims to cache prompts and pass the savings on to subscribers. It doesn't. Independent tests show clearly and repeatedly that no caching is happening – despite the fact that they market it. The result: every single one of us is paying roughly 10x more for our LLM tokens than we actually have to.

This is not a small discrepancy or a "coming soon" feature. It's a core part of their monthly subscription pitch, and it simply doesn't work. They keep your money and keep the token savings for themselves.

This is an absolute disgrace – and frankly, it's fraud. Paying a monthly subscription and then being quietly overcharged on every token because a promised feature silently doesn't do anything is exactly the kind of behavior that should be called out publicly.

Check it yourself before you spend another cent. Run a simple multi-turn request and watch the token billing. You'll see it immediately. Then decide whether you want to continue supporting a company that deceitfully rips you off and cheats you.

Ollama Cloud has completely lost its mind and is now trying to rip off its customers. In the monthly subscription, which normally includes all cloud models, they now expect you to pay the full API price for Kimi-K3 on top of the membership fee. That's simply being charged twice – and the direct route via Moonshot or Openrouter is actually cheaper these days. There is absolutely no justification for this pricing policy.

The worst part: anyone who points out this rip-off in the official Discord gets banned. Truth and criticism are actively suppressed instead of being addressed with customers.

The support is a complete disaster. The email support has never responded – over the course of our membership we've sent well over 20 requests and never received a single reply. Zero communication, zero transparency.

That's why we've already cancelled all our subscriptions in our company – and there were more than 10 of them. And that's exactly what everyone should do. These greedy rip-off artists only understand one language: money. The only way to put pressure on companies like this is through revenue and lost customers – and that's exactly what we, as customers, hold in our hands.

My call to everyone affected: Cancel your subscriptions, share your frustration about this rip-off on forums, in other Discord channels (e.g. OpenCode, KiloCode), within your company, and here on Trustpilot. That's the only way we can build pressure and put an end to this rip-off. In the meantime, use one of the countless cheaper alternatives as your provider – where Kimi-K3 is of course included. And if Ollama ever implements customer wishes in record time, maybe you can give it another try. Or better not!