Olleco Avis 

Vestiging Nederland

Betaald daadwerkelijke afhaling van frituurvet/olie niet uit.

Reageren niet op mails en zeer selectief tot niet op WhatsAppberichten en telefonisch wordt je niet echt geholpen, ontkennen ze alles, wordt je aan het lijntje gehouden en betalen ze niet uit omdat ze zeggen dat ze niets hebben opgehaald. Dit klopt absoluut niet want ze hebben wel een nieuwe afvalcontainer/kliko afgeleverd en dat doen ze alleen maar als ze een volle meenemen of dat als je nieuwe klant bent.

Ook eerdere uitbetalingen verlopen stroef en daar moet je regelmatig achteraan om je geld te krijgen.

Be very careful when using this company. They’ve collected Oil from our site several times and we’ve not received any money from them. They have also not sent us any email to confirm any pickups. If no one is at the building, they do not ring ahead or email ahead to pick up the Oil so if they leave with nothing, they expect you to call them. This was not the service that we signed up for we signed up to a service of constant contact for when they were going to arrive. This company has basically stolen our money and got free Oil.

Very poor customer service

Poor everything

We worked with Olleco, they provided cooking oil for 87 pubs.

Unhappy with service, unable to agree, we changed supply. They requested to be given 4 weeks notice and then refused to deliver oil, we think to cause maximum damage.

Thankfully we had been warned this would happen by another unhappy, former client.

We now have a better partner and by good fortune, at a far better commercial rate.

Suggest avoiding this supplier as unprofessional.

The East Anglia branch of Olleco perfectly exemplifies the phrase, "I'll call you back in 10 minutes," only for you to wait several days without hearing anything.

I was promised a collection of 1,000 kg of food waste for Thursday, 27/03/2025. They never showed up. When I tried to get an ETA on Friday, I kept receiving vague promises like "checking with the Ops team, we'll get back to you." Eventually, the contact person stopped taking my calls altogether, and the receptionist would simply say, "she’s working on it."

They kept promising new collection dates without ever explaining the underlying issues. I had to constantly chase them for updates — they never proactively contacted me. To make matters worse, when they finally sent a driver, he went to the wrong address, despite me clearly confirming the collection site from the beginning.

After four weeks (by 28/04/2025), I had to hire another company, who managed to arrange the pickup within two days and kept every promise they made.

The depot and management at Olleco East Anglia seem to have no control over their operations team. They seriously need to improve both their planning/scheduling and their communication with customers.

This company has provided a disappointing experience. I have booked oil collection four times, and they have failed to follow through on each occasion. I contacted their London East branch, and the manager, Stephan Brock, was extremely rude and unprofessional. i would no recommend this company to anyone. Absolutely a joke.

Have promised us a collection 4 times now and each time never turned up after phone calls after each promised visit. Do not use. There are other companies out there

On 1/6/24 I caught olleco driver stealing our old oil
I stopped trading with olleco back in March and my oil was being stolen twice the lorry was seen leaving my car park and on Saturday I confronted the driver who returned 120 litres of oil but submitted a return form to cover his backside for 60 litres
The company have made all excuses to cover driver but offered no apology or compensation for oil taken
Not to be trusted go elsewhere