They only allow picing one type of diet to give recommendations. I follow a Keto and FODMAP diet as the best way to manage my IBS-D. These snake oil sales people recommend an array of high FODMAP food... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
“Great test, by far the best bacteria test I have taken. Truly an in-depth report and information provided from taking the test, top quality test. The test provided both good bacteria & bacteria that... Voir plus
L'entreprise a répondu
Ombre was "Thryve", "Thryveinside". Months later no results, no refunds, only a waste of your time. Only thing you get from Ombre is statements like "1-2 more weeks" (I believe this is the 3rd time th... Voir plus
L'entreprise a répondu
For the first time in a very long time, I finally have some hope that my GI issues and other conditions stemming from gut imbalance might be fixable. I have learned a lot from this test that could ver... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Self-care, meet science. Our easy at-home tests provide you with a quantified view of your unique microbiome. We analyze your DNA to provide evidence-based recommendations on lifestyle, diet, and strain-specific probiotics.
Coordonnées de contact
2261 Market Street #4488, 94114, San Francisco, Etats-Unis
- support@ombrelab.com
- ombrelab.com
3,4
Moyen
97 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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High-quality educational content
I’d recommend this to anyone who’s really into health, wellness, or even biohacking. They provide tons of high-quality educational content, and their science team is incredibly knowledgeable - breaking everything down in a way that feels both approachable and expert-level at the same time. I did the test along with a consultation with their nutritionist.
4 janvier 2026
Avis spontané
predatory subscriptions
When I first purchased a kit 6 months ago, I was not aware that I was purchasing a subscription. I was charged again today and immediately notified that a new kit was being shipped without any confirmation from me or reminder email ahead of time. I looked EVERYWHERE on the website for a way to cancel my subscription, there was none. Just a never ending loop of being told to go into my email and click on the order link to cancel, and then clicking on the order link and going into the website and clicking on "Cancellations" link telling me to go into my email to click on the order link to cancel. This is so predatory! I had to stop payment with my bank, remove my credit card information, and email the company support (which I have not received an answer back yet). Sad, because this could be a helpful product but I can't recommend the company.
30 décembre 2025
Avis spontané
It’s been over a month
It’s been over a month. No results. And no response from company after several attempts at emailing them . No phone number available.
1 août 2025
Avis spontané
Réponse : Ombre
Hi Heidi,
Thank you for sharing your feedback, and we sincerely apologize for the delay and frustration you experienced.
After reviewing your account, we found that your results were initially delayed due to a typo in the email address entered during registration. This prevented the results from being properly delivered. Once our team identified the issue, we promptly corrected the email on file and sent a temporary password to ensure you could access your results without further delay.
We understand how important timely communication is and regret any inconvenience this caused. If you’re still experiencing any issues or have additional questions, please don’t hesitate to reach out—we're here to support you every step of the way.
My first experience with Ombre was…
My first experience with Ombre was positive. My second experience has not gone as expected. I completed my second test got a confirmation two weeks after I sent in my test that it would be completed within two weeks and still almost 4 weeks later have not received my results After contacting Ombre, I got what appeared to be an AI generated boiler plate message and still haven’t received my results. The position I have been working with has recommended a competitor because she has had similar problems with other customers.
25 novembre 2024
Avis spontané
Réponse : Ombre
Hi Guy,
Thank you for taking the time to share your feedback. I want to sincerely apologize for the delay in delivering your test results and the frustration it caused. We understand how important timely results are and regret that we were unable to meet your expectations in this instance.
I noticed that your results were delivered on November 29th, and I hope they provided the insights you were looking for. While I’m relieved that you have them now, I understand the wait time impacted your experience, and I assure you we’re working to improve our processes to prevent delays like this in the future.
Your trust means a great deal to us, and we are committed to providing the reliable service you deserve. If you have additional questions or need further assistance with your results, please don’t hesitate to reach out.
Thank you again for sharing your experience—it helps us grow and improve. We hope to have the opportunity to provide a better experience in the future.
Ombre has been a valuable partner for years now in giving the quality care to our patients!
Ombre has been a valuable partner in supplying kits to our patients and plays a key role in assessing gut microbiome health. Their food recommendations are particularly helpful in personalizing care to meet each patient’s unique needs. Additionally, Ombre Support has consistently provided great assistance, including tracking patient kits and offering support whenever needed.
23 septembre 2024
Avis spontané
Great customer service
I had an issue with my order being delivered and Ombre quickly took care of it and sent me a new one ASAP, fantastic customer service!
23 juillet 2024
Avis spontané
Réponse : Ombre
Thank you so much for your feedback! We’re thrilled to hear that our customer service team could resolve your delivery issue promptly. We always strive to provide the best service possible and appreciate your support. If you need any further assistance, please don’t hesitate to reach out. Thanks for choosing Ombre!
Worst company ever
Worst company ever! Bought and sent in my sample kit 12 weeks ago and still NO results. Their website site says results in 2 weeks, that's a lie. I contacted my bank to dispute the charges. Stay away or you will be disappointed!
Ombre's response after reading the above was once again a line of Bull s***!
19 juillet 2024
Avis spontané
Réponse : Ombre
I’m really sorry to hear about your experience. We strive to provide accurate information and timely results, and I see that your report was completed within the expected timeframe. Please log in to your account to view your completed report. If you have any questions or need further assistance with your results, please feel free to reach out.
The Ombre Gut Health Test Is a Great Tool To Use
The Ombre Gut Health Test And Probiotics Are Great! The Test Came Quickly with Instructions On How To Take The Test Which were Easy To Understand! Once The Test was Completed And I Sent it Out I Quickly Recieved My Results . They also were Very Easy To Understand And all Of The Information They Include About You Gut Health Is Amazing!
12 août 2023
Avis spontané
Réponse : Ombre
Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our Gut Health Test and Probiotics. It’s great to know that the instructions were easy to follow and that you received your results quickly. We’re dedicated to providing valuable and comprehensible information about gut health, so we’re delighted that you found the results informative. If you have any further questions or need additional support, please don’t hesitate to reach out. Thanks again for choosing Ombre!
“Great test, Excellent Results, Great Response to Questions
“Great test, by far the best bacteria test I have taken. Truly an in-depth report and information provided from taking the test, top quality test. The test provided both good bacteria & bacteria that I need to work on to reduce. It provided foods I should eat, limit, and avoid according to the bacteria in my body. Excellent company, great help and quick feedback. Looking forward to my follow-up test after using the Ombre Probiotics. ”
11 mai 2024
Avis spontané
Réponse : Ombre
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you found our gut bacteria test to be the best you’ve taken, and that it provided you with such valuable insights. We’re committed to delivering in-depth reports and personalized recommendations to help you optimize your gut health. It’s wonderful to know that you found the information on both beneficial and concerning bacteria helpful, along with the dietary guidance tailored to your results.
We’re here to support you on your journey to better gut health, and we look forward to hearing about your experience with Ombre Probiotics. If you have any questions or need further assistance, please don’t hesitate to reach out. Here’s to your continued wellness! 🌿
Very Impressed
For the first time in a very long time, I finally have some hope that my GI issues and other conditions stemming from gut imbalance might be fixable. I have learned a lot from this test that could very well explain a lot of my symptoms. Conventional doctors and specialists over the last 25 years have had no idea how to help me, and I would always leave their offices feeling like it was nothing but a waste of time. Thanks to this test, my holistic doctor (who told me about it) knows what direction to go in.
10 juin 2024
Avis spontané
Réponse : Ombre
Thank you so much for sharing your experience with us. We’re thrilled to hear that our test has given you hope and provided valuable insights into your GI issues and other conditions. It’s incredibly rewarding to know that after so many years, you finally have a direction to go in with your holistic doctor. Your story is exactly why we do what we do – to help people like you find answers and feel better. If you have any questions or need further assistance, please don’t hesitate to reach out. Wishing you continued progress on your health journey!
From VIOME to OMBRE
I have switched to the OMBRE program after using VIOME for 2 years and I have to say there's a lot I already like about the presentation of the results which are easy to read, and more forgiving than VIOME's. OMBRE pinpoints the right areas to focus on, mentions levels of good AND bad bacteria and isn't so limiting when it comes to foods, much to my relief. Microbiome science keeps evolving and there's certainly a lot to learn about this complex system but I am pleased there is a program that manages to keep things simple for the less scientific of us. Ombre will offer the probiotic out of their line of products which is best suited for you, based on your results. The price is very affordable compared to other high quality probiotics on the market. I already started using mine and have had no side effects. VIOME and OMBRE are both good programs but at this moment I find that OMBRE is better suited for me.
4 juillet 2024
Avis spontané
Réponse : Ombre
Thank you for your detailed review and for sharing your experience with the Gut Wellness Test! We're thrilled to hear that you find the results presentation easy to understand.
Microbiome science is complex, and we're dedicated to simplifying it for everyone. We're glad to hear that Ombre's probiotic recommendation based on your results has been beneficial, with no side effects experienced. We appreciate your feedback and are committed to providing affordable, high-quality products and programs. If you have any further comments or questions, please don't hesitate to reach out. Enjoy your journey with Ombre!
Amazing followup
After they told me how to solve my problem... they followed up to make sure everything was good with me and I really appreciated the follow-up! 10 out of 10!
21 avril 2024
Avis spontané
Réponse : Ombre
Thank you for your feedback! We're happy to hear that we could assist you with resolving your issue and that you appreciated our follow-up. Providing excellent customer service is our priority, and it's wonderful to know that you're satisfied with our support. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!
Autism and Leaky Gut Symptoms
We are pleased with the gains my son with ASD is achieving after 6-months. His overall gut health has improved. We highly recommend this product after years of attempts with other probiotic products.
11 avril 2024
Avis spontané
Réponse : Ombre
Thank you for sharing your experience! We're delighted to hear about the positive gains your son with ASD has achieved after using our product for six months. Improving overall gut health is a significant achievement, and we're honored to have played a part in his progress. Your recommendation means a lot to us, especially knowing the journey you've had with other probiotic products. If you have any questions or need further assistance, please feel free to reach out. We're here to support you and your son every step of the way!
Totally waste of money!
Totally waste of money!! I followed the Ombre adviced diet for 2 years and from the other day the recommendations were totally different. I asked them and after 3 replies where they even didn't read my question they told me it was a bug in their system?? So I have bought all these expensive supplements for nothing (maybe even harmfull) and followed a completely wrong diet, so 2 years of waste of costly time and money. Off course I don't buy the bug excuse. So totally unreliable. Please spend your money usefull and don't be manipulated by all these discounts. You still pay too much. I saw also discounts of 50% at several places, even in their own e-mails. Or maybe you want to be swindled.
5 février 2024
Avis spontané
Réponse : Ombre
We're sorry to hear about your experience with Ombre. Our team is thoroughly reviewing your feedback to determine the necessary actions to address the issues you've encountered. Thank you for bringing this to our attention.
Super quick with a response and very…
Super quick with a response and very knowledgeable
16 février 2024
Avis spontané
Réponse : Ombre
We're delighted to hear that you found our response super quick and our team knowledgeable. Providing timely and knowledgeable support is something we strive for. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Amari has been so kind and helpful
Amari has been so kind and helpful. Ombre has excellent customer service!
31 janvier 2024
Avis spontané
Réponse : Ombre
We're happy to hear that Amari provided you with such helpful and kind assistance. Providing excellent customer service is a top priority for us at Ombre. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way!
Above and beyond customer service.
Excellent customer service and went above and beyond to help me with my situation.
30 mars 2023
Avis spontané
Réponse : Ombre
We're glad to hear that you found our customer service excellent and that our team went above and beyond to assist you with your situation. Providing exceptional support is our commitment, and we're here to assist you further if you have any more questions or need additional help.
Superior Customer Service
I had lost my activation card some months ago. I really didn't think it could be retrieved. But Russel got back to me promptly. In a single day, I was able to upload the activation. Then Russell searched and found that the test was still at Ombre. Altogether superior customer service, all in a single day!
22 mars 2023
Avis spontané
Réponse : Ombre
Thank you for sharing your experience! I'm glad to hear that Russell was able to promptly assist you with retrieving your activation card and ensuring you could upload it within a day. Providing superior customer service is important to us, and we're delighted that we could resolve your issue efficiently. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Réponse : Ombre
We're glad to hear that you had a quick and easy experience with our customer service team, and that our communication met your expectations. Providing excellent service is our priority, and we're here to assist you further if you have any more questions or need help.
The costumers service always…
The costumers service always great,Reply to my message last than 5 min. I love the company. Never had the problem with them.
9 mars 2023
Avis spontané
Réponse : Ombre
Thank you for your kind words! We're happy to hear that you've had such positive experiences with our customer service team. Providing quick responses, like replying to your message in less than 5 minutes, is something we aim for to ensure your satisfaction. We're glad to hear you love our company and have never encountered any issues. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
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