Omega Home & Auto Care Avis 

DO NOT TRUST THEM !!! I was with them since 2023 with two (2) other parts fixed with no problem and now in 2025 they messed up my vin number so the right transmission part wasn't order. They (Omega) order the wrong part by the person they sent out to see my car, and didn't trust the shop I had my car too with the right vin number for the part. Had to rent a vehicle over the contract time because of there mess up. Now they don't want to pay the full days for the other days of the rental because of their mess. Had to get a rental vehicle twice so I could go to work on the job that I have been too since 1988. If they had not messed up my vin number and the delay/wrong part on my car it would have been fixed within the contract rental of 11 days.
SHAME, SHAME, SHAME ON THEM !!!!

Took you 4 days to answer a phone call from a dealership! Then the dealership took 2 days to finish the job! You didn't pay for rental. In all you cost me 400 to get my car!!!

Justin, Jason and James have renewed my trust in businesses designed to save customers money without sacrificing benefits. Being 80+ years old, I was immediately suspicious when I received a USPS mail notice from Motor Vehicle Services. When I called MVS and spoke to Justin then Jason then a week later James, each rep was consummately respectful, listened carefully and clearly has command of financial details. I give them 5 Stars!

Do not buy an extended warranty with this company! I had my warranty for almost 2 months I put a claim in . Omega, wanted the garage to take the oil pan out to take pictures of the bearings. My car had 182,000 miles on it during the time of claim I bought the warranty with 176 on the car. The warranty is supposed to cover my engine. They denied my claim because they said lack of lubrication I provided all my maintenance records. I provided all my repair records. Everything was up-to-date. The garage told me that I kept up with my oil changes . Omega told the garage to take the car apart and now I am liable for those charges and they denied my claim. Why am I paying $96 a month for a warranty if I can’t even use it?? The car has 182,000 miles on it. Obviously the parts inside the motor are gonna be worn down. They should’ve never accepted my car under the warranty with that kind of miles on it if they’re not gonna cover claims when they need to be put in, save your money every month and then when your car breaks down, you can pay cash for it and you don’t have to worry if the warranty is gonna cover the job or not, they look for any way they can not to cover the job. Please do not buy this extended warranty. You’re throwing your money out.

By fitting more parts than what it offers

Your customer service was great awesome

The customer service representative, Tanesha or Sanesha I believe and very sorry for spelling wrong, was absolutely GREAT! She gave me all the information I needed and more. Couldn’t be more happy every time I talk to them!

Very helpful customer service

Everyone was really nice and helped me alot

I submitted my paid invoice via email for my oil change and received a reimbursement check within 3 weeks. Very easy to accomplish and staff were friendly and professional.

Omga and best home and auto is a terrible company that has no issue collecting your policy premium, but soon as you need them for a repair they will find ever and any reason to not pay. They start asking for unrealistic paperwork. Bottom line the transfer case on our truck went and it’s covered on the plan but since I don’t have a service record of it there not covering it!! And guess what the sales man who sold me the policy never once mentioned that you need these records to get your car fixed so bottom line.. terrible customers service and care for people.. they should be looked into because what there doing should be illegal

If I could rate 0 stars I would. First guy I spoke with (Tom I believe) at the end our conversation, I specifically asked what the total price would be, he told me the total price would be $2809.00, & when it came to how much monthly, he said $184.99 down and then the same payment for 18 months. At the moment, I didn’t do the math right away, which I clearly should have. Also he is aware of what my vehicle is that I’m covering. He Also said it covers Brakes, oil changes, & Battery replacement as an included package they will give me. I specifically asked him, for any of those routine maintenance repairs, I just show up and show my card and it’s FREE? My truck requires synthetic oil, he says yes it covers all that. After I agree to it, we end the call bc they said this price is only good while I’m on the phone right now. After hanging up, I then do the math, realizing that doesn’t add up to $2809. I immediately called back, tried to ask for Tom, a John Roberts answered and refused to let me speak with him. I informed him after doing the math, 184.99 comes to about $3500 including todays down payment. John was not helpful and basically said there’s nothing he can do and we hang up. Now I start reading the website and it totally contradicts what Tom told me about the oil changes/brakes/battery replacement, stating it only covers partial payments, only up to 5 quarts, and a bunch other nonsense. I call back, a female answers, still doesn’t let me talk to Tom. I explain this situation, she said it’s on record and that’s what I agreed too, I asked can I listen to the conversation then, bc that’s NOT what was agreed to. She said NO, then became very belligerent and extremely unprofessional. I immediately cancelled my agreement. This company is a total scam, lures you in under false pretenses and should be ashamed and criminally charged for trying to take advantage of people..ZERO stars…stay away. Total Scam artists..

My experience with Omega Auto Care today was very gratifying as the customer service agent was able to calm my concerns regarding the components of my contract. She was also able to change the banking information on the account prior to the scheduled payment. I would recommend them to family and friends.

I will be canceling. I was told certain things wld be covered such as an oil change. Then when time came it was half once I called after receiving check which was still under half. Paying $150 a mth when I can continue my factory warranty for $93 and they work directly with whom my car was purchased from is what I’ll rather go with.

Polite at first but wouldn’t take no for an answer, tried to guilt trip me into purchasing a plan.

Service and resolving my problem reimburse what I've had done

I kept this worthless warranty for 3 and a half months. I called them and left message for days for someone to get to me. I wanted to cancel my policy and get a refund both my emails and voice messages said this. Now I'm getting emails back that said they cancelled my policy and I cannot get a refund. STAY AWAY from this fraudulent company. The warranty salesman I dealt with was predatory their customer service is nonexistent and you'll never get your money back no matter how many hoops you jump through. If I could give negative stars I'd give them -100 ✨️

DO NOT BUY THEIR POLICIES !! - What an absolute f'ng nightmare!!

As a service advisor at a Porsche dealership I am accustomed to calling extended warranty claims on a daily basis. It is what we do for our clients. It's normal. Usually takes 15 minutes on the phone and the claim gets moving either to an inspection or to an approval/decline. Not Omega. Oh no! It's IMPOSSIBLE to speak to a representative in the Omega claims department .

I will never do business with this company ever again!

Spent 6 hours total on hold today, and on hold trying again as I type this, trying to get an Omega claims employee on the phone to go over a claim... Every claims specialist that answers says "they can't access Omega claims, and they will transfer you over".. an hour, or like today, sitting on hold over 2 hours, only to be told "I can't access Omega claims, let me transfer you". Every time you call, minimum 45 minute hold, only to be told you're being transferred. Over.. and over... and over... I spoke to the exact same woman 2 times in a row after she "transferred me to Omega"! The same fricking lady that can do "some claims" for Omega, but not this one! WTF!?

They don't have to pay a claim if you can't get approval. You can't get approval if you can't reach someone that can access the claims. It took a month to get them to do the virtual inspection, and once that was set up it still took another week for them to show up!

It takes 4-6 hours of sitting on hold, being transferred to "customer service', or "to a claims specialist", or over to "an Omega claims specialist because I can't access their claims".

I will never go through this again, and will turn customers away if they have a policy with this fallacy of a company!

AS A SERVICE ADVISOR WE NEED TO GET THROUGH THE CALL TO START CLAIMS AT A TIMELY FASHION, I HAVE BEEN ON HOLD LITER OVER 1 HOUR AND 45 MINS+. CUSTOMERS AND TECHS NEED TO GET TO WORK.