I was especially pleased with Erin who was my contact to report some details of my first claim. She was pleasant, professional, knowledgeable and answered all my questions. A real asset to your compa... Voir plus
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Lisez les avis des autres
I’ve had the service for almost a year. I’ve had to have my vehicle have two major repairs. The first needed a new engine. The company got out of paying for that because there was a service bulletin t... Voir plus
Had a repair on my DEF system on my truck and took it to the dealer to have repaired. The process of having it diagnosed and sent off to Omega to start the claim was absolutely seamless! No arguing,... Voir plus
Zero stars! Absolutely the worst!!!!! ALL LIES!!! THEY DO NOT CARE!!! DONT DO IT. THEY DID ABSOLUTELY NOTHING FOR ME. VERY UNPROFESSIONAL! Paid for warranty and never helped me for any repairs, n... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Omega Auto Care pays the bill when your vehicle’s covered parts and systems break down. Keeping your car beyond its factory warranty makes good financial sense, unless expensive repair bills end up being more than your monthly car payment. That’s where we can help, picking up where your factory warranty leaves off. Our Vehicle Service Contract pays for the repair bills outlined in the coverage level you select. You already have insurance if someone or something damages your car. Omega offers insurance when your car is damaged due to mechanical failure. It’s Protection and Financial Security for you! Omega Auto Care is insured by Lyndon Southern Insurance Company, a Fortegra company. We are members of the Vehicle Protection Association, and also of the Jacksonville Chamber of Commerce.
Coordonnées de contact
50 North Laura St, Ste 2500, 32202, Jacksonville, Etats-Unis
- 1-877-850-0443
- reviews@omegaautocare.com
- omegaautocare.com
3,5
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 47 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
customer service
9 juin 2026
Because I'm paying two times one for…
Because I'm paying two times one for 79.99. And the other for 138.08 why can you combine both into one payment
9 juin 2026
Supportive Staff
Very understanding team and very patient. Nothing but good experiences with their support.
8 juin 2026
Avis spontané
It’s too expensive
It’s too expensive, and I was told by an Auto Body Shop, that it’s not worth doing, because the regular insurance covers at least most of it. I want to get a refund, please.
It’s a total waste of my money that could be used for other essentials.
You were also supposed to cancel out a competitor, and it didn’t.
8 juin 2026
Réponse de Omega Home & Auto Care
Cynthia,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the cost of your coverage.
We will request that the selling agency contact you directly to discuss your cancellation request and assist you with any applicable refund options under your contract.
We would also like to clarify that standard automobile insurance and vehicle service contracts serve different purposes. Regular auto insurance covers accidents, but it does NOT cover the cost of mechanical breakdowns. A Vehicle Service Contract is designed to help protect against potentially costly repair bills resulting from covered mechanical and electrical failures.
If you choose to cancel your coverage, you will be responsible for the full cost of future repairs should a covered component fail.
I trust them
Last warranty company I had kept lying to me but Omega has been honest with me from the beginning
9 juin 2026
Réponse de Omega Home & Auto Care
Thank you for your kind words and for choosing Omega Auto Care. We appreciate the opportunity to earn your trust.
Our goal is to provide clear, honest information about our coverage and claims process so our customers can make informed decisions about protecting their vehicles. We're pleased to hear that your experience with our team has reflected that commitment.
Thank you for your business and for taking the time to share your feedback.
I called about a billing issue
I called about a billing issue. Erin went above and beyond to help me. She explained everything to me in a professional , knowledgeable and friendly way. She also informed me about perks on my policy that I didn’t know I had. You RockErin
9 juin 2026
Avis spontané
Réponse de Omega Home & Auto Care
Thank you for your kind words! We're thrilled to hear that Erin was able to assist you and help you better understand your policy benefits. We will be sure to share your compliments with her. Thank you for choosing Omega Auto Care!
With my last two claims they were great…
With my last two claims they were great and they were right on top of things. Received my check with in two weeks
9 juin 2026
Réponse de Omega Home & Auto Care
Thank you for your feedback! We're glad to hear that your claims were handled promptly and that you received your reimbursement quickly.
We appreciate your trust in Omega Auto Care and look forward to continuing to provide excellent service whenever you need us.
Satisfied Customer
I give them a 5 stars because the customer service over the phone is always great. Haven't had a breakdown yet and praying that doesn't happen no time soon.
9 juin 2026
Avis spontané
Réponse de Omega Home & Auto Care
Thank you for the 5-star review! We're happy to hear that you've had positive experiences with our customer service team.
While we hope you never experience a breakdown, it's reassuring to know you have coverage in place should the unexpected happen.
We appreciate your business and thank you for choosing Omega Auto Care!
Solid company at affordable price point
Omega offered a very competitive price, provided a number of unexpected benefits (3 oil changes, tire purchase credits, etc.), and has already reimbursed me for one of my oil changes just weeks after signing up with the company! They represent a solid company at an affordable price point
9 juin 2026
Réponse de Omega Home & Auto Care
Thank you for your review!
We're glad you're enjoying the benefits of your policy and that your reimbursement was processed quickly.
We appreciate your trust in Omega Auto Care!
Great customer service /staff are…
Great customer service /staff are always there to assist
4 juin 2026
Réponse de Omega Home & Auto Care
Thank you for sharing!
Réponse de Omega Home & Auto Care
The selling dealer attempted to reach you to address and clarify any misunderstandings regarding the other company and your policy details.
Unfortunately, they were unable to reach you and left a voicemail requesting a return call. We encourage you to contact them directly so they can review the information with you and resolve any remaining concerns.
No Response
No Response From Customer Service Nor Ms Jessica! Not even a recording to leave a message!
8 juin 2026
Réponse de Omega Home & Auto Care
Thank you for your feedback. The selling dealer did attempt to reach out to you to address your concerns, but was unable to make contact at the time and left a voicemail requesting a return call. We encourage you to follow up with them so they can further assist and review your concerns in detail.
I have had omega Auto care on a number…
I have had omega Auto care on a number of vehicles, they have all needed something. Omega has helped on everyone. I currently have omega on both my vehicles.
21 novembre 2025
Réponse de Omega Home & Auto Care
Thank you for your continued trust in Omega Auto Care.
We're glad to hear that our coverage has been helpful across multiple vehicles and that you've had positive experiences with your claims. We appreciate your loyalty and look forward to continuing to support you and both of your vehicles.
The representative did well.
29 mai 2026
Réponse de Omega Home & Auto Care
Thank you for your feedback! We’re glad to hear the representative provided you with good service. We appreciate you choosing Omega Auto Care.
Réponse de Omega Home & Auto Care
Thank you for your kind words! We’re glad you had a great experience and appreciate your support of Omega Auto Care.
Blake was great so fast very knowledge…
Blake was great so fast very knowledge I am a repair shop and will differently recommend omega
8 juin 2026
Avis spontané
Réponse de Omega Home & Auto Care
Thank you for the great feedback! We're glad to hear Blake was fast, knowledgeable, and able to assist you effectively. We appreciate your support and recommendation of Omega Auto Care.
GREAT CUSTOMER REVIEW
It was an easy process. Fanisha was fantastic. Thank you!
3 juin 2026
Avis spontané
Réponse de Omega Home & Auto Care
Thank you for your kind feedback! We're glad to hear the process was easy and that Fanisha provided fantastic service. We appreciate you choosing Omega Auto Care!
Great Customer Service!
Very informative team! Spoke to a Jordan very helpful in explaining the claims process. I asked a lot of questions but she explained things very clearly.
2 juin 2026
Avis spontané
Réponse de Omega Home & Auto Care
Thank you for your kind review! We're glad to hear Jordan was able to answer all of your questions and clearly explain the claims process. We believe our customers should fully understand their coverage and what to expect when filing a claim, and we're pleased that Jordan provided the information you needed. We appreciate your feedback and thank you for choosing Omega Auto Care!
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