Omnibytes LTD Avis 8

placed an order for an Apple iPhone Pro Max on 31st March with A1 Tech Deals/omni bytes with delivery scheduled for 1st April via DPD. Prior to delivery, I received clear notification through the courier’s app stating that the item could not be left in a safe place.

As I was unavailable on the day of delivery, I expected a failed delivery attempt and redelivery—standard procedure for high-value goods. Instead, the driver chose to leave a £1200 parcel unattended on my doorstep, in a highly exposed location in a busy town centre near a public car park and school. When I returned home, the parcel was missing, despite the delivery photo showing it left outside.

DPD advised that the retailer had authorised the parcel to be left. This directly contradicts both the courier’s own tracking notice and my lack of consent for any “safe place” delivery. At no point did I authorise the item to be left unattended because there is no safe place to do so at my home.

When I contacted A1 Tech Deals, I was met with dismissive and accusatory responses, including being effectively told that my report could not be trusted. This is unacceptable, particularly given the circumstances and value of the item.

The retailer’s public response states the item was “successfully delivered” based on GPS and photographic evidence, this is simply not good enough or acceptable. That means the courier doesn’t have to follow the rules and standards set for the consumer and you can claim anything has been delivered successfully when in fact it wasn’t?! However, under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, delivery is not considered complete until the goods are in the physical possession of the consumer. Leaving a parcel unattended—especially when explicitly not permitted—does not meet this requirement.

The responsibility for the goods remains with the retailer until they are safely delivered into the customer’s possession. Any dispute with the courier is a matter for the retailer to resolve—not the customer.

Despite this, A1 Tech Deals have failed to provide a resolution and instead continue to rely on courier confirmation, while stating the matter is “under investigation.” This does not fulfil their legal obligation to the consumer.

I have sought advice and will be pursuing this further if necessary. I strongly advise others to exercise caution and consider purchasing from established, reputable retailers who understand and comply with UK consumer law.

I ordered a phone, it was delivered absolutely squashed, liquid leaking out. I refused delivery from the post office and took photos. A1 were no help whatsoever, said would take 14 days to process complaint. I request a refund.

Fake products - purchased 28 Dec 25 from their trading name A1 Tech Deals.
Purchase a pair of Sony Linkbuds S as my old ones broke. When arrived the packaging seemed fine but when I got to opening them however the charging case didn’t feel right, I used my previous buds all the time and was used to flipping the lid up and down on my previous ones, this lid felt plastic and not rubber like which the Sony ones are and more steady. The sound also seemed fine but after a few hours went off (they're not now working). After more scrutiny I noticed there was no Sony hallmark printed on the actual buds, again this is something that I know the originals have and, even in A1 Tech’s advert pic for the product shows on the buds. Just to make sure of my suspicions, as I don’t want to accuse without proof, I went to Curry’s who confirmed the buds are fake, a really good fake pair mind you but nevertheless fake. I’ve emailed A1 Tech to request a refund due to the faulty item and 12 months warranty etc but that aside, the fact they’re not legitimate is disappointing as you put trust in these companies. Hopefully they’ll refund and if not will raise with PayPal. Worth noting that this company is actually omnibytes Ltd t/a A1 tech Deals who have a very poor rating for reviews.

Rubbish.please don’t buy anything from this company.When you need a refund they send a address to a third party company that doesn’t exist.On enquiry as to the when the refund will be received,they come up with a outlandish statement that says that the product wasn’t in the returns box! No further contact from them

Hopefully this will save someone from buying from A1tech deals which is the trading name of Omnibytes.
This is scam company if you encounter issues read the real 1 star reviews on A1 tech deals before buying…currently I am 470 pounds out of pocket as they basically don’t refund…thier refund policy is illegal but it doesn’t matter as they don’t refund anyway …good luck if you decide to go ahead and purchase

Initially this seemed like a great deal, but it has ended up costing more than buying elsewhere.

I ordered an iPad and an Apple Pencil as a Christmas gift. The iPad was cheaper than other retailers, likely because it was an American import (the power adapter was supplied loose in the box). However, the Apple Pencil was missing from the delivery.
I tried calling multiple times with no answer and also used the website contact form and live chat, neither of which received a response. After several days, I finally received a reply to an email asking whether the delivery box had been tampered with. It had not — the issue was simply that the full order was not included.

Since then, I’ve had no further communication and the missing item has still not been sent. As a result, this iPad has actually cost me more than it would have from other retailers.

I would avoid this company to prevent disappointment and unnecessary additional costs.

Absolutely horrendous customer service.
Paid for 2 floodlight ring cameras and they only sent one.
Still no refund or replacement.
UPDATE oct 2025 - Amended my review as they have now apologised and refunded the error. 1 star now 3.

I bought a Samsung Fit3 which isn't counting steps properly and everytime I email them I get a standard response advising steps to correct. I have done all the steps and still now working properly. I have asked for a refund and address to return and they continue to send the standard response. Totally rubbish and cannot get in touch with anyone.