OMNIE Avis 

APP down and thermostats locked so no heating in kids bedroom. Called OMNIE and in short couldn’t care less.

Have me details of sallas who are the actual manufacturers not these bunch of unhelpful people.

Wish we had read the reviews on here before purchasing.

The product is ok apart from their UFH floor plate which is a joke, they know it doesn't work, but they still sell it with a smile. And their customer services department seems to be staffed by jokers who couldn't care less.

Omnie were recommended by the architect on my home refurbishment project. It's a complex phased project and I have supplied heating engineer designs, drawings and everything needed to prepare quotes. Despite being as clear as humanly possible, Omnie has constantly misunderstood what I need for each phase which has meant several iterations of quotes and estimates. This has been an extremely painful process - they take forever to prepare the quote, they randomly introduce new items in the quote that were not in the previous quote, and twice they have actually sent me quotes for other customers. I'm sure the product may be excellent but as a company they are shambolic. Unfortunately I'm going to have to find another product now as this is just too painful!!

I left a bad review before and asked for a director to respond but nothing. I eventually found the CEO's email and asked him to respond to all my correspondence. He didn't have the guts to respond in any way. What does that tell you?

After months and months I have received a response from Omnie as below and asking me to ring the number given. Based on my previous experiences with your company, I will not get anywhere ringing this number. If you are serious about resolving my issues I suggest you make direct contact with me. You have all of my details.

Phenomenal company. Punctual. Hard-working. The dude even sorted my issues

Terrible customer service!.

I returned 4 UFH floorboards to Omnie after over ordering. They received them back and never refunded me. I chased up the refund and was told that they never received the boards back from me. I told them this wasn't the case and several months later they say they do have the boards but i returned damage boards to them (which i certainly didn't) and so they disposed of them without telling me or offering me the opportunity to collect the supposedly damaged boards. I returned the boards personally in my Van and the Omnie warehouse staff accepted them back and unloaded them from my van without any mention of any damage (as they weren't damaged)

It seems very odd to state they didn't receive the boards back and then to say they did but they were damaged and then to not bother contacting me. Terrible service!

Reply to their reply:

It’s a detailed and exact representation of what happened. If you had any other version of what happened I’m sure you would provide this. Your feedback suggests you're a company to avoid and I wish I’d seen other customers experience with you before trusting you.