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Ona's Furniture Avis 

7
•
TrustScore 3.5 sur 5

3,4

Magasin de meubles pour enfants
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À propos de l'entreprise

  1. Magasin de meubles pour enfants

Écrit par l'entreprise

Stylish and sustainable children's furniture is more than just a design choice; it's an investment in your child's development and the environment. At the heart of our philosophy is the belief that safety, functionality, and design are the cornerstones that define the quality of any piece of furniture. We recognize our responsibility—not only for the well-being of our little ones but also for preserving our planet. That's why we take extra care in selecting the most natural, neutral, and durable materials for every piece of children's room furniture. From responsibly sourced wood to non-toxic paints and finishes, we ensure every element is designed for your child's safety and comfort. But we also understand that children grow fast, and their needs change just as quickly. To reduce waste and maximize value, we create furniture that grows with your growing children and responds to their dynamically changing needs, offering both functionality and style at every stage. Their design and functionality are the sum of designers' competence, specialists' knowledge, and parents' invaluable experience. Choose high-quality, sustainable furniture that enhances your child's imagination and respects the environment. You'll see firsthand how our pieces bring a perfect balance of beauty, practicality, and responsibility to any room.

Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

7 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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3,4

Tous les avis

(7)

5 avis reçus au cours des 12 derniers mois

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Nous vérifions les avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 4 sur 5 étoiles

Goed gegaan

Ik vond het spannend om er te bestellen, de website was een beejte wazig. Verzending duurde wat langer, kastjes zijn perfect geleverd! En toch een goede communicatie, ook al was het in het Engels.

30 juin 2026
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Réponse de Ona's Furniture

Good afternoon,

Thank you very much for your review!

We are delighted to hear that you are happy with your bookcases.

We understand that the longer delivery time may have caused some concern, and we sincerely appreciate your patience. We're also pleased to hear that you were satisfied with our communication, even though it was in English.

Sincerely,
Ona's Furniture

Noté 4 sur 5 étoiles

Kinder Montessori-bureau met lade en plank Juno

Heel blij met de Kinder Montessori-bureau met lade en plank Juno.

- Goede service
- Snelle levering

29 mai 2026
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Réponse de Ona's Furniture

Good afternoon, Ramona

Thank you very much for your positive review!

We are delighted to hear that you are happy with the Juno Montessori Desk and that you were satisfied with both our service and the delivery.

We appreciate your feedback and hope you enjoy using the desk for a long time to come.

Kind regards,
Ona's Furniture

Noté 2 sur 5 étoiles

Onduidelijke communicatie

De communicatie over de levering ging niet goed. Ook niet via de app. We hebben erg één keer een mailtje gekregen dat het pakket onderweg was, maar niets over een aflevertijd. Diezelfde avond werd het geleverd. Gelukkig waren we thuis maar dat was echt toeval.

22 mai 2026
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Réponse de Ona's Furniture

Good afternoon,

Thank you for your feedback.

We are sorry to hear that the communication regarding the delivery did not meet your expectations. We understand how important it is to receive timely and accurate delivery updates.

Unfortunately, delivery notifications are handled by the shipping carrier, but we appreciate you bringing this issue to our attention. We will share your feedback with our logistics partner to help improve the delivery experience.

We are glad that you were home to receive the package and hope you are enjoying your purchase. Thank you for your understanding and for taking the time to leave a review.

Best Regards
Ona's Furniture

Noté 1 sur 5 étoiles

I’m very dissatisfied with the service

I’m very dissatisfied with the service. The desk arrived damaged, we were charged for the return (and later discovered the return label showed we had overpaid), and because we had assembled the furniture we were only refunded 50% of the total. Although customer service was responsive, I would not recommend buying here.

20 avril 2026
Avis spontané
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Réponse de Ona's Furniture

Good afternoon, Liselotte,

Thank you for taking the time to share your feedback.

When you informed us that two parts were damaged, we immediately offered to send replacement parts free of charge. However, this solution was declined. Although our company policy states that customers are responsible for return shipping costs, we made an exception in your case and covered the return shipping in order to provide you with better service.

Unfortunately, the item we received had been assembled and then disassembled, and it was returned in a damaged condition. As a result, it was no longer suitable for resale. According to our return policy (the link to which was shared with you prior to the return), a fully unpacked item qualifies for a 100% refund. If the packaging is damaged but the item remains unassembled, an 85% refund applies. Once an item has been assembled or disassembled, it no longer meets the conditions for a full or partial refund under the standard terms.

Despite this, as a gesture of goodwill, we issued a 50% refund.

We are truly sorry that this situation has led to dissatisfaction and regret that your experience did not meet your expectations.

Warm regards,
Ona's Furniture

Noté 5 sur 5 étoiles

Great Quality Furniture

Ordered a nursey furniture set online and they delivered it to Ireland. Neringa was so lovely & helpful. Furniture is of excellent quality - the only downfall is that the instruction manual is very hard to understand, not enough detail on how to work hinges or pieces of wood labelled, but we got there in the end and very happy with them.

25 août 2025
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Réponse de Ona's Furniture

Hi Louise,

Thank you so much for your kind review! We’re delighted to hear that your nursery furniture set arrived safely in Ireland and that you’re pleased with the quality. It’s also wonderful to know that Neringa was able to support you.

We really appreciate your feedback regarding the instruction manual. Clear assembly guidance is so important, and we’re sorry it wasn’t as detailed as it could have been. We’re already working on improving our manuals to make the process smoother for future customers.

We’re so pleased that everything came together in the end, and we wish you and your family many happy moments with your new nursery set.

Warm regards,
Ona's Furniture

Noté 5 sur 5 étoiles

Fijn en stevig bed gekocht voor onze…

Fijn en stevig bed gekocht voor onze peuter. Hij heeft afgeronde hoeken wat een veilig gevoel geeft. Het materiaal is sterk en je ziet echt dat het een kwalitatief product is! Zeker een aanrader ◡̈

1 juin 2025
Avis spontané
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Réponse de Ona's Furniture

Dear Robin, we really appreciate your kind feedback - thank you! It means a lot to us to know you’re happy with our product.

Noté 5 sur 5 étoiles

Wat een prachtige kast! Blij mee!

- Fijn contact en goede communicatie
- Snelle levering
- Goed verpakt
- Prachtig product

23 avril 2025
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Réponse de Ona's Furniture

Dear Marlieke, thank you so much for your feedback - we truly appreciate it and are so happy to hear that you liked our product!

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