One Direct Insurance  Avis 

These guys were super quick and helpful. Joe was much much better thank I was expecting - excellent :)

Joe B on the online chat was superb. Very accommodating and efficient. It was very refreshing to not have to sit and wait 5 minutes for a response after each message.

Joe responded on their online chat to a query i had about my new policy. My request for clarification through their chat line was quickly responded to and he successfully reassured me that Legal assistance was included in my policy. Good customer service.

So far, have instigated a motor policy with One Direct. Certainly a good price to tempt me away from the company I was with for a few years. I queried, after instigating the policy, how I avail myself of the included breakdown service as I was worried that you might have to book the breakdown service over the internet, as most One Direct services are done online. I used the online chat portal and got straight through to Joe who gave me the required details that there is a 24/7 telephone number to ring in event of breakdown. Worth knowing this and keeping the number in your phone lest you break down in the middle of nowhere! Anyway, thanks Joe for the advice.

Shanice helped me with a query I had on my account. It was very easy and quick. Thank you.

Had an address on the policy that I hadn't lived there for many years. A lovely person changed it with no extra charge ,quick and easy.

Joe was extremely helpful! Fast response with clear instructions on when my documents will be ready. Would absolutely encourage anyone to use this insurance company, great price and will be using again. Thanks again to Joe x

Joe was so helpful and solved my issue so quickly appreciate it

Just live chat with Shanice regarding changing something on my car insurance new policy and she got everything sorted within minutes. Also, there was no charge for the change. Thank you Shanice!

Took our car insurance yesterday and had a couple of queries after logging in. Live chat with Joe was quick, short wait and answered all my questions. So far so good pleased with my interaction as first time use of a web based insurance company

Thank you, got sorted straight away cheers

Spoke to an Agent called Joe to amend my direct debit date. Speedy reply and change made. Quick and helpful much appreciated.

Used the on line chat. Joe was very helpful and patient. Thanks Joe.

Joe B was very helpful in resolving a couple of issues I had regarding my new policy.

Shanice was great to talk to, and fully understood my problem, and dealt with it in a very professional manner. Definitely 5 stars!

Got through to the chat quickly and the agent Shanice helped me with my enquiry. All resolved within minutes. Thank you.

Excellent online service! Shanice in particular was very helpful via the chat and sorted all my direct debit changes instantly. Very thankful!

I connected with Shanice to correct a minor error in my insurance statement of facts and she sorted it out for me immediately and with no fuss. Great service Shanice - thank you.

Chat with Joe B from One Direct was very helpful, quick to reply, knowledgeable and reassuring. Many thanks