One Direct Insurance  Avis 

I was having difficulty in setting up my car policy ,Shanice was so very helpful and patient,well done

I couldn't believe how easy it was to get qoute on new car take the private plate of and change it was unbelievable. I would highly recommend this company very very good service

Shanice was very helpful to me changing my direct debit start date shanice has been very helpful everytime I've got in touch shanice keep up the good work

Sounds absolutely Awful. I was given a Low quote because the actual Excess was well over£3000 pounds!!!. How on earth can an insurance company get away with this ... I have a two year old car so it's worth a lot more that 3Grand. This lot should be shown the Door in my opinion. Terrible 😔

Fantastic service and very accommodating of our circumstances and situation

Shanice helped online. Online chat was a little slow, but my cancellation due to selling my car was processed in less than 5 minutes 👍

First time using one direct online services.
I found Shanice very prompt and efficient

Shanice was very helpful with the questions that i asked

I had a problem with changing my policy and jack helped me from start to finish Thank you Jack great job

All the best

Graham

I had difficulty editing my policy on line and started a chat with Jack A Who very quickly sorted my issue out
in double quick time.

Just set up new policy & Jack was absolutely brilliant, fast and efficient in helping me, thanks Jack x

excellent service

Shanice B Via the live Chat Sorted out my request very efficiently. i am very happy with her service.

The experience has been great! Service was superb from Jack, who made everything clear in communicating so thank you again!

I have just had a really good experience online with chanice, so helpful and experienced with my enquiries, made my task so much easier talking with her that nothing fazed my judgement making my decision, one again thank you Chanice.

So far so good – whenever I've had an issue, Shanice B has been on chat and solve things QUICKLY. I thought I'd be on chat for ours, but Shanice B is super quick at resolving issues. Very happy, no complaints.

Got great help from Shanice via the online help to quickly and easily change my registration details so the policy was updated and corrected in less than a couple of minutes. Shanice was super helpful and polite and sorted my problem with no fuss. Thanks

Perfect experience from Shanice who quickly answered my question and gave me good advice as to how else I might meet my need. Although I wasn't able to get what I needed, the whole process worked well and I clearly understand what I might do next.

Had a quick question about my new policy, Abbie T was very helpful and quick to reply. Top service, go Abbie T!!

I was able to cancel within two minutes on the chat. Because I couldn’t access ‘cancel’ on the site I assumed I would be in for a nightmare. I wasn’t. Shanice sorted it in seconds. Obviously you lose the set up fee and pay for the insurance you use, but the process itself couldn’t be easier. I will use these guys again. Austyn.