Grrrr. I spent ages trying to get the required 2000 points only to have the reward Claim rejected Evidently they are scum Avoid until they get things in order' 1 verify user's id first 2 verify... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I recently hit a technical glitch (entirely down to me) and ended up locking myself out of the site . One email, problem solved and access enabled . As always, the customer service team rocks !
L'entreprise a répondu
Even for my age there are plenty of surveys so the £20 pay out doesn't take too long to reach. I enjoy answering most of them as they are usually well compiled & have had no problem with Onepoll.
L'entreprise a répondu
I have nothing negative to write as my experience has been so good. The surveys I receive are easy and quick and as long as I pick them up in a timely manner I get enough to add to my balance. Also... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
OnePoll is an international market research agency. We do the research that powers news headlines for media outlets, helps global brands create impact and gives a wide range of organisations the intelligence they need to develop and grow. What we do matters and our panel community is at the heart of it all! Being a panel member is simple, complete a survey, earn points and use your views to inspire change. Joining couldn't be easier, just sign-up at https://onepoll.com using our quick and simple process and you could start earning today. To make things even easier, why not download the OnePoll app from the Apple Appstore or Google Play.
Coordonnées de contact
Royaume-Uni
- members@onepoll.com
- onepoll.com
4,4
Excellent
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good Survey Site
One of the better survey sites as surveys are quick & easy to complete. I had a issue recently where a survey has been closed by the owner but it was still showing on my to do list 1 year on! I emailed OnePoll last night & Rachel removed it from my list this morning. If only other companies could respond this promptly!
Only reason I'm giving 4 stars is because I can't complete surveys when I'm out & about. I would be nice if I could do them during my lunch break in the office etc.
12 avril 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. If you download our app then you will be able to complete surveys on the move. Contact the help desk if you have any problems finding it.
Excellent customer service
8 avril 2026
Avis spontané
Réponse de OnePoll
Thank you for our review. Top class customer service is what our members deserve and we always strive to provide that. Great that we did that here
It took a lot of time to complete the…
It took a lot of time to complete the first set of polls to receive £20 credit to my account. I was unable to credit money into account on first 2 attempts but after emailing Rachel at customer services she was able to help. Hopefully the money will go through within the next 14/28 days.
Overall not too bad an experience!
8 avril 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. We guarantee to pay within 28 days but because we understand that members want their reward quickly we are currently averaging payments within 9 days
Rachel was very helpful and responded…
Rachel was very helpful and responded to me e mail promptly. Great company.
7 avril 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. Great that we could respond so quickly and accurately. Great customer service is really important to us
Excellent survey company - in every respect!
There are lots of reasons why I love this survey site. The surveys are short, work well and are fairly rewarded. Payouts, when due, occur promptly. If I'm going to screened out of a survey it will happen within the first two or three pages...not when I've spent ten minutes or more diligently filling in information. And if I have a query or need help, I get a prompt personal response from a real person (thank you, Rachel😊 ). I've been with OnePoll for a while now, and I'm really happy with them.
30 mars 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. Thank you so much for your help with our research
The fact that I’ve had similar…
The fact that I’ve had similar experiences with other platforms doesn’t change my experience with yours. My review is based on personal use and remains valid.
30 mars 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. I am sure you will understand why we are sceptical about your review
one of the best survey sites
one of the best survey sites, quick surveys and regular, good payouts and quick and reliable at paying out. Any issues resolved straight away.
9 mars 2026
Avis spontané
Réponse de OnePoll
Thank you for yoiur review. Thank you for your help with our research
One Poll Review
I have been with One Poll more than 10 years now so I think that says it all really.
12 mars 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. Thank you so much for all of your help with our research
Best Survey Site
I find OnePoll the best survey site by far. Issues are dealt with by Rachel swiftly and efficiently and recently I had extra points added to compensate for any inconvenience. They are the only survey site I know which has increased the points it offers and they listened when people asked for the payment threshold to be reduced from £25 to £20. Most other sites are reducing the percentage they offer to subscribers when the returns are fairly low in the first place.
Keep up the good work!
12 mars 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. Our members are vital to what we do and we do regular surveys with them asking them what we can do better. More points per survey, lower redemption rates and quicker payment of rewards were three things identified that we have managed to improve
Had a problem logging on to account
Had a problem logging on to account. Droped an email to customer service who were not only quick to respond but very helpful. All resolved within 24 hours, great service and a good web site.
9 mars 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. Really pleased we can respond so quickly
Quick reply
12 mars 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. Thank you for your help with our research
Reclaiming Lost Points
I had 2,073 points so decided to redeem 2,000 of them for £20.00 by BACS this morning - Before I could complete my bank details my mobile went off and on logging on again the points had disappeared.
I contacted One Poll and Rachel Knight from Customer Services replied quickly stating she had restored the 2,000 points, with other instructions on how to claim without issues. I reclaimed the reward with success.
Excellent service
11 mars 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. We do our utmost to prevent problems occurring but if they do we will always do our very best to get them sorted out quickly.
Well worth you joining
Been with OnePoll for years, surveys are quick and easy. Recently needed to contact support - Rachel was fab , responded quickly and helped solve my problem. She was friendly and it was reassuring knowing that there is a human on the other end of my email rather than an AI chatbot!
11 mars 2026
Avis spontané
Réponse de OnePoll
Thanks for your review. All our customer support members are real life humans and will always do whatever it takes to help our members.
I'm delighted with the help I received…
I'm delighted with the help I received from customer service recently. I was having difficulty logging in, so I emailed for help. The response arrived quickly, and their helpful suggestions (clear cache and so on) solved the problem. The surveys are interesting and fun to complete, and payments are straightforward.
11 mars 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. Occasionally problems occur but when they do we always do our utmost to solve and respond as quickly as possible.
I have used OnePoll for several years…
I have used OnePoll for several years and always love how easy it is to earn money while answering small surveys.
I recently had a small problem and Ratchel sorted me out quickly and easily as usual. Great site
10 mars 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. Thank you for your help with our research
Very happy with the prompt response to…
Very happy with the prompt response to my email and the how quickly my problem was dealt with.
A big thank you to Onepoll.
9 mars 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. Responding promptly to queries is very important to us as we know how valuable our members time is. Great we could help so quickly
I had an issue over a survey payment
I had an issue over a survey payment, which was quickly sorted after the weekend. Always fun and a great variety of survey subjects on offer
8 mars 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. Great we could help so quickly and thank you for your help with our research
Rachel sent me an email asking for…
Rachel sent me an email asking for email address attached to my one poll account. And I sent this, knowing she would look into it for me. In the meantime I checked my bank a/c again, and realised I hadn't scrolled down far enough for my reward, as this was the query. Very quick to respond, so big thanks to you
5 mars 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. We value our members' time so responding quickly is very important to us.
abroad
Been abroad to escape a wet England and could not seem to pick up surveys.
Rachel was very helpful explaining why only work when actually in UK and making sure did not have any problems
2 février 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. Totally understand the need to get away and thank you for trying to give your views whilst away. However if we see access from an IP address outside of the UK it may result in the account being clocked as it is a possible sign of fraud. Thanks for your help with our research
Helpful team members with a new query
25 février 2026
Avis spontané
Réponse de OnePoll
Thank you for your review. We do our best to provide the highest levels of customer service as we know how important our members time is.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.