ONE STOP CLADDINGAvis 

27
TrustScore 2.5 sur 5

2,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Would not recommend this company, took 4 weeks to complete job, after paying upfront. Expensive for the job done If you complain about products or leaks etc. are abusive and rude but were told it... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Goods exactly as described so happy with that. The only let down was the delivery. The courier left the large parcels leaning against our front door in plain sight of anyone walking past. Fortunately... Voir plus

Noté 1 sur 5 étoiles

One star as it is now seven days since placing order, order value qualified for next day delivery and still waiting seven days later. Have emailed twice to get an update on my order and not a single... Voir plus

Noté 5 sur 5 étoiles

Love Love Love my New Bathroom!! Excellent service from start to finish! Nothing was too much trouble for Harlene, Penny and Darcy - few trips to showroom as couldnt quite decide what I wanted (no pre... Voir plus

À propos de l'entreprise

  1. Rénovateur de salle de bains

Informations provenant de diverses sources externes

We are the UK's biggest and best suppliers of HIGH QUALITY bathroom panelling. Bathroom Cladding is a low cost alternative to tiling, is easy to fit, easy to clean and comes in a wide range of colours and styles.


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

27 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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2,7

Tous les avis

(27)

1 avis reçu au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Would not recommend this company

Would not recommend this company, took 4 weeks to complete job, after paying upfront. Expensive for the job done
If you complain about products or leaks etc. are abusive and rude but were told it was being assertive!!
‘Likes’ on facebook are usually from the same people and pictures look ok from distance just don’t look too close
Can’t wait for the assertive response to review!!

27 janvier 2025
Avis spontané
Logo de ONE STOP CLADDING

Réponse de ONE STOP CLADDING

Further to your request for an assertive answer to your Google Review please see following posted this morning after advice from our legal team at FSB.


Well after 7 years of trading we have NEVER had a one star review but as they say there is always one!!! So here is the assertive answer the customer is waiting for:-
After completion on this bathroom we and our fitter were bombarded with e mails and messages complaining that the shower was leaking, we sent out the fitter who confirmed that there was no issue and the water was not escaping from anywhere but to be on the safe side he re-sealed the shower enclosure as requested. Mr Snowball did point out a few minor snags - ie - he did not like the finishing on the silicone UNDER the windowsill and there was a piece of trim which they were not happy with ( it shouldn't have been there but they requested it then decided they didn't like it) - This customer was so rude and said the staff at ONE STOP were not efficient and they were ignoring their requests. This was sent to Marc (the fitter) in a text which was one of numerous texts sent in one day !!! Marc quite rightly reported the harassment to the office and I the Director decided to address this situation personally and made an appointment to see the customers at 7pm on 14.2.25 along with our fitter Marc who has worked for us now for 6 years (without issue) so I could address any situations that needed sorting. On meeting Mr Snowball ( I have never met MRS Snowball) I asked him not to contact Marc as his contract was with the Company not with the Fitter and how were we supposed to address anything if we didn't know about it ?? I also said that I was ruffled because of what he said about our staff (the best in the business - see our other numerous 5 star reviews on here). Prior to leaving, Mr Snowball apologised and said he thought the water problem with the excess water on the floor was caused by his son. I asked him if there was anything that he would like me to address while I was there and was told No - he was happy and the bathroom was beautiful , Marc was great and had done an amazing job. We left on good terms.
The very next day we were sent an e mail with pictures of damage to a door frame and stair spindle and accused of causing the damage. I asked why I hadn't been told about this and was told he had forgotten to mention it !!! I refute profusely that this damage was caused by us and told the customer we would not be held responsible for this damage.
The next day (four weeks after bathroom completion) we got another e mail saying that we had not replaced some of the fittings from chrome to black on their old furniture which we did not even supply. We again explained to the customer that this was not on the quotation therefore we would not be replacing their old fittings for new just because they did not match the new shower cubicle etc.
I am astounded that someone would write a bad review about our company and suggest that we are expensive, took the money up front ( we take a deposit). Our LIKES on facebook are from genuine people as are our 5 star reviews on Google etc and our workmanship is outstanding - the pictures are of genuine customers bathrooms who generally write how pleased they are with the refurbishment and especially the finishing touches etc. We have amazing staff and fitters and it is my responsibility as a Director to defend them and our Companies reputation. I suggest that if MRS Snowball has any further comments to make she takes her grievances to Trading Standards or takes advice from The Citizens advice Bureau.


Harlene Evans
DIRECTOR

ONE STOP BATHROOM & CLADDING LTD

Noté 5 sur 5 étoiles

Highly recommended to all!

Amazing customer service & communication, no false promises. No job too big or small. Fitters do a fantastic job with no mess being left behind. Highly recommend to all.

11 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

FAB SHOWER ROOM.

We’ve just had our bathroom made into a shower room, it is absolutely gorgeous, everything has been perfect from the measuring up to the finish. We can’t praise Will the fitted enough he was polite and so so tidy, when he left each night the room was left clean and tidy. All the staff at the warehouse were so helpful and polite, nothing was a trouble.Thank you all very much.

4 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service from first visit from lovely Darcy and Penny. Penny helped to pick everything I needed due to been spoilt for choice ( excellent choice I must say). Mark arrived and ripped out old bathroom he was very pleasant and friendly reassured me everything will be fine due to having problems with turning water off. He left everything clean and tidy.
My fitter was Dan who was very pleasant, polite and friendly and always smiling and always asked me if I was alright, to me he is a huge credit to the company. Dan done a excellent job of my bathroom and every day left everything spotless.
I have to say everyone even the delivery drive were very pleasant, polite and helpful and I would highly recommend to anyone.

22 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Would recommend these guys to friends and family

Love Love Love my New Bathroom!! Excellent service from start to finish! Nothing was too much trouble for Harlene, Penny and Darcy - few trips to showroom as couldnt quite decide what I wanted (no pressure, options and alternatives offered, loan sample to view at home etc) Communication was excellent so i knew exactly what was happening every step of the way. Fitters fantastic aswell ( Dan and Team)- so professional and very very tidy! Job completed within time frame given and all rubbish removed too.

30 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Bathroom…

Excellent from the beginning to the end from Penny measuring to Graham fitting also the guys who removed all the rubbish . Massive thank you to Graham who was friendly and polite and excellent at his job would definitely recommend one stop cladding and bathroom

11 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Brilliant job, excellent price and good quality

Excellent experience from start to finish. Penny came out, measured bathroom and we then gave her our budget limit and what we wanted in our new bathroom. Quote was in range with our budget and we ended up with full ceiling and walls cladded, flooring laid and new bathroom suite, including thermostatic shower. Dan fitted out our new bathroom in a professional and courteous manner. All old items from bathroom were removed cleanly and taken away. Needed some extra advice after bathroom fitted and Penny and the team were extremely helpful in our queries and some additional purchases, including a tall boy unit.. these were fitted by Marc, who also did a fantastic job. Can’t thank them enough for making our new bathroom a pleasure to use.

27 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Brilliant from start to finish

From initial contact with the team at One Stop everything was perfect. We did not want a full bathroom doing just a feature wall and the shower cubicle, which some companies wot do as the job is not big enough.Penny came out and measured our bathroom and answered all our questions and because we had two unsightly broken tiles Penny said they wouldn’t go over them as it would be unprofessional and would have to remove all the tiles on the back of the feature before replacing it with cladding. As this could cause further problems down the line. These tiles were very big and this was the reason we wanted the wall cladded as it looked awful. We then had to go to the showroom to choose which boards we would like and so Penny could work out a price.

We got the price and date for fitting the same day as we went to choose the boards which was great for us.

On the day of the fitting Dan came introduced himself and made sure all our stairs were covered with dust sheets before he started the job. I have worked with a lot of tradesmen over the years and Dan is probably the best I have seen in this field as his attention to detail and the finish was excellent. He left and left us with no mess anywhere and was such a pleasant guy to have a bit chat with. He told us some other company would be back soon to pick up the rubbish which they were.

I have to say in my experience this company and team deserve 10 stars as they were brilliant. I have recommended them to a few people and I know of one person whom has already been over and are going to make a purchase and a couple more people after seeing our bathroom are seriously thinking about having a bathroom makeover with them.

Thank you One Stop Team your a joy to work with and should we want anymore doing we will be back without hesitation.

30 mai 2023
Avis spontané
Noté 1 sur 5 étoiles

Got bathroom installed two years ago…

Got bathroom installed two years ago with no issues

By chance the spotlights went out and bathroom flooded the same week

Had to chase numerous times and was robbed off I would be called back … I had to repeatedly chase to be eventually told no one would be available to help

Finally got a couple of separate fitters to come and quote, both have said ‘who has installed this as the work
Is terrible’ and surprised trouble hasn’t started sooner

Happy to have your money but not so much to help

14 novembre 2022
Avis spontané
Noté 2 sur 5 étoiles

When work started oh quite a few weeks…

When work started oh quite a few weeks ago!!! I was told electrician arrives on Friday's well for the 5th time. I sat waiting all day again, NO SHOW- PHONE CALL . from either one stop/electrician, in fact to be honest when my landlord contacted one stop they had no idea of when completion would happen??? so from Monday i will be into the 6th week without a shower as i do not know if its safe to use. rating now is 2/5.

7 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

Absolutely amazing

Absolutely amazing! Penny came out and designed my bespoke bathroom, Neil fitted it. Excellent service and workmanship, it’s perfect! I couldn’t be happier feels like a have a 5 star hotel bathroom. Thank you so much, lynn Dover

6 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

We are delighted with our new…

We are delighted with our new bathroom.From Pennys initial visit to measure up,given a quick quote the next day,visiting the showroom to discuss what we wanted,the delivery of all the goods on date arranged,the excellent 5* workmanship of Will the Fitter to the timely collection of all the waste.Huge thank you to Penny and all her team for a job well done.

24 janvier 2022
Avis spontané
Noté 4 sur 5 étoiles

All's well that ends well

Excellent delivery but was a bit worried when I didn't get an order confirmation email etc. So was left wondering when it would be delivered until the actual day of delivery when I got a phone call from driver.

28 février 2020
Avis spontané
Noté 4 sur 5 étoiles

Goods exactly as described so happy…

Goods exactly as described so happy with that. The only let down was the delivery. The courier left the large parcels leaning against our front door in plain sight of anyone walking past. Fortunately the parcels weren't stolen but they could easily have been. Deliveries of this value should require a signature.

16 novembre 2019
Avis spontané
Noté 5 sur 5 étoiles

One Stop best cladding shop

Been to many shops prior to one stop but they were by far the best so friendly and helpful and definitely the best range of cladding and flooring we had seen.

6 août 2019
Avis spontané

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