Super quality lenses and fast delivery Super quality lenses as per usual and quick delivery. My go-to optician. The staff was very helpful and competent and they are also much more cheaper than othe... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had to claim my money back via PayPal, so if using this company be sure to use PayPal or a credit card. They delivered glasses with a damaged lens, then stopped responding. Getting hold of them w... Voir plus
The order process was quite easy. I compared it to a competitor's site that was lacking quite a few parameters in their form so I decided to go with OnlineOpticiansUK. There was a lack of informati... Voir plus
Brilliant glasses at a great price. Online ordering was easy and there are lots of really useful guides and information on the website. What was really useful is they provide examples of what differen... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
All prices include the frame, single vision lenses, coatings, a stylish hard case and a microfibre cloth. 30 day Refunds - 100% money back guarantee. 12 months frame and lens warranty. Free postage on orders over £64.95. Savings of up to 80% rrp on the high St. All of our frames are C.E marked. Any information we process, including your personal or payment details, are received and encrypted using a 256 bit secure server. This is the highest level of security protection available. 100% safe and secure payment process using Sage pay or Pay Pal. We do not sell, share, or pass on any of our customers personal details to any third parties.
Coordonnées de contact
Business First, BB1 2QY, Blackburn, Royaume-Uni
- 0800 690 6220
- sales@onlineopticiansuk.com
- onlineopticiansuk.com
3,5
Moyen
4 k avis
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor Experience
Aka Thomas Eyewear.
Early in the process I cancelled my order. This was acknowledged by the company. A polite email request for my refund was ignored and, as others have noted, the telephone number is not answered. Like others I was forced to initiate a PayPal dispute to get my money back.
19 février 2026
Avis spontané
Réponse de Online Opticians UK
Dear Mr Reinhardt, You placed a bespoke glasses order and requested to cancel it within 45 mins, before we had the time to reply to a single 1 of the 4 emails you sent in that period. Our zeiss lenses are the lowest prices in the UK, so if you are price shopping in future, simply ask companies for an email quote BUT don't actually place the order, as you did, just to tout the invoice to competitors for a lower price match such as pretavoir, as you did...because...here's how business' work.
We pay transaction fees on both the original payment, & any refunds, so perhaps, if you're not a serious buyer, don't waste a companies time & money or exercise some patience in future, or ask questions before you order....
If you think you will cost any company time & money without being a genuine customer & then they will gladly spend more of their staffs time & effort, aka more money, taking your demanding calls & emails, then you need a reality check.
We could've have easily declined your request to cancel due to the law with bespoke products, you have no rights to such a request, we also could've deducted our costs from said refund, which we didn't.
You then have the audacity to leave a 1 star review...
Ordered early Jan
Ordered early Jan, only received 5th March, took numerous emails and a call chasing the order. The first emails always answered promptly, but only with generic please be patient we will investigate type responses, then nothing, I would contact again, then same again and repeat. Finally an apology, frames requested are out of stock, choose another frame. Eventually glasses arrive 2 months after original order. They are functional but not what was originally requested. Would I purchase here again. NO
6 janvier 2026
Avis spontané
Réponse de Online Opticians UK
Dear customer, we do apologise for the delays, occasionally things go wrong with so many moving parts, IT, our suppliers & making fully bespoke products.
However, the lenses & the frame are as you ordered, but the frame is a different colour in black, as approved by you in your email reply.
However, as this was your second order from us, which you kindly awarded us a 5 star review for on that occasion, I hope you can accept this was a rare & unusual delay, we will be happy to discount any future orders if you wish, KR, OOUK
I was very sceptical
I was very sceptical that good, prescription glasses could be supplied at 1/6th of the price I have been paying to my optician for years.
But at the price I decided to give them a go.
Nothing could have been easier, from selecting them, specifying the prescription, ordering and paying for them. Simplicity itself.
They have just been delivered 4th March, (ordered 24th Feb) and they are simply amazing. very well made , robust, good quality frames with the prescription spot on. Good quality case. faultless. Frankly, I am amazed!!
4 mars 2026
Avis spontané
Réponse de Online Opticians UK
Thank you for your excellent review Tony. We’re pleased you’re happy with your order & that you appreciate the quick service & excellent product. We appreciate your business & look forward to helping you again in the future, kind regards, OOUK
Excellent service
After a first excellent service I came back for another pair to be reglazed... another excellent service, i've even got my wife interested for when she comes round to needing her next pair
27 février 2026
Réponse de Online Opticians UK
Thank you for your kind review Tony. We’re very pleased you’re happy with our service & extremely grateful for your repeat business & recommendations.
We appreciate your support & very much look forward to helping you & your family in the future, kind regards, OOUK
Super happy with the service I received…
Super happy with the service I received not the colour I wanted but was more than happy to get what was left and there services were super fast 100% will use again
28 février 2026
Avis spontané
Réponse de Online Opticians UK
Thank you for your kind review Andrew. We’re pleased you’re happy with our speedy service & apologise that the frame colour you requested was not available, however the black you accepted is very nice.
We appreciate your patience & very much look forward to helping you again in the future, kind regards, OOUK
Excellent service from start to finish
Excellent service from start to finish
The glasses are amazing
Customer service is exemplary
Will definitely use again
16 février 2026
Réponse de Online Opticians UK
Thank you for your kind review Julie. We’re pleased you’re happy with your glasses and the service provided. We look forward to helping you again in the future, kind regards, OOUK
Great quality frame for good price
Great quality frame for good price. I got 2 frames one with prescription and one without. I work in the optical industry and was very happy with quality and service. We had to pay customs on top of delivery as we are in Ireland was only down side.
21 février 2026
Avis spontané
Réponse de Online Opticians UK
Thank you for your kind review Alan. We’re pleased you’re happy with your 2 frames & that you appreciate our service & the quality especially being in the industry. We very much look forward to helping you again in the future, kind regards, OOUK
Réponse de Online Opticians UK
Thank you for your kind review Debra. We’re pleased you’re happy with your glasses & that you appreciate the no fuss experience. We appreciate your patience & look forward to helping you again in the future, kind regards, OOUK
Réponse de Online Opticians UK
Thank you for your kind review Steven. We’re pleased you’re happy with your order & that you appreciate the service, product & value we have provided. We also very much appreciate your repeat business & look forward to helping you again in the future, kind regards, OOUK
None delivery of glasses
None delivery of glasses. Had to chase the company none stop and will not answer or return calls. It’s been a month since ordering and they now won’t respond to emails. Terrible service. Avoid.
Updated: I have now received an extremly rude response via email from this company accusing me of telling untruths. They have not once returned or answered a phone call. And failed to stick to the 14 working day delivery term as stated by themselves in an email dated 30/1/26.
21 février 2026
Avis spontané
Réponse de Online Opticians UK
Dear Mr Fowler, your comments above are absolutely untrue. We have acknowledged all of your numerous voice messages & replied to all 7 of your emails since you ordered on the 29th January, with specific details on expected delivery.
Due to the bespoke, prescription, transitions, thin, MAR coated varifocal lenses you ordered having every option possible, they take longer to make, however timings are guidance & not exact to the day, as explained to you in all of our replies. Your comments do not reflect the service you have experienced to date and are untrue.
Apprehensive to use online optician
Apprehensive to use online optician, no regrets going ahead. Pleased with glasses and procedure simple, no hesitation to use again. Better value than high street and superior quality. With thanks, cheers Mike N.
12 février 2026
Réponse de Online Opticians UK
Thank you for your kind review Mike. We’re pleased you’re happy with your order & that you appreciate the quality and price. We appreciate your patience & look forward to helping you again in the future, kind regards, OOUK
Good price and choice,good…
Good price and choice,good communication and delivery on time
9 février 2026
Réponse de Online Opticians UK
Thank you for your kind review. We’re pleased you’re happy with your order & that you appreciate the quality, choice and delivery we provided. We appreciate your patience & look forward to helping you again in the future, kind regards, OOUK
Really nice quality glasses
Really nice quality glasses that arrived on time (once I was able to clarify what that time was)
The only criticism - make it clear what lenses have a longer lead time, I went for a blue light filter only (no prescription), which attracted rhe longer lead time, but the wording implied that was only for actual prescriptions.
I didnt mind waiting and I am happy with the glasses and how they look.
27 janvier 2026
Réponse de Online Opticians UK
Thank you for your kind review Lee. We’re pleased you’re happy with your order & that you appreciate the quality of the glasses. We appreciate your patience & look forward to helping you again in the future, kind regards, OOUK
Very pleased with Online Opticians UK
I am very happy with the quality and price of the glasses I bought and pleased with the service I received. Although the order took slightly longer to fulfil than I anticipated, I would recommend Online Opticians UK to anyone and will be happy to use them again in the future. Many thanks to you all.
3 février 2026
Réponse de Online Opticians UK
Thank you for your kind review Bill. We’re pleased you’re happy with your order & that you appreciate the quality and price. We appreciate your patience & look forward to helping you again in the future, kind regards, OOUK
Great service!
Their website contains clear and easy to follow information for choosing and ordering glasses. The choice is varied and the prices are reasonable. They are the only supplier I have found that offers special lenses/lens coatings for drivers and I have found those excellent in use. Their despatch and delivery service is efficient and they were happy to deliver to our address in France.
4 février 2026
Réponse de Online Opticians UK
Thank you for your kind review Nicky. We’re pleased you’re happy with our varied lens & frame options and that you appreciate the quality, and price of your Essilor drive lenses. We look forward to helping you again in the future, kind regards, OOUK
Very good prices, better tracking needed
Very good prices, so thought I would give them a try. The order process is simple, and I had a quick confirmation email, but there is no way to track progress online, so after 10 days I chased via email. The delivered product is fine and a sturdy case.
4 février 2026
Réponse de Online Opticians UK
Thank you for your review. An order such as yours of rimless glasses, take a little longer to make but were delivered within typical timescales but we’re pleased you’re happy with the quality and price of your glasses. We look forward to helping you again in the future, kind regards, OOUK
Im happy with my glasses :)
It took over a month to get my order but considering the price and quality id use them again.
4 février 2026
Réponse de Online Opticians UK
Thank you for your review Wayne. We apologise for the extended delivery as their was a mishap when making the lenses and they had to be started again which occasionally happens but we’re pleased you’re happy with the quality and price of your glasses! We look forward to helping you again in the future, kind regards, OOUK
Good prices and easy to order
4 février 2026
Réponse de Online Opticians UK
Thank you for your review Tom. We’re pleased you’re happy with our easy to use ordering systems and low prices! We look forward to helping you again in the future, kind regards, OOUK
The fast and easy way to buy quality glasses at an affordable price
I bought a pair of prescription sunglasses fron Online Prescription UK.
Very simple process to complete the order form.
Sunglasses arrived on time. Very pleased. Will definately use this company again
4 février 2026
Réponse de Online Opticians UK
Thank you for your review Alun. We’re pleased you’re happy with your sunglasses & our easy to use ordering options. We look forward to helping you again in the future, kind regards, OOUK
Great choice of frames and unbeatable…
Great choice of frames and unbeatable service all promises met
30 janvier 2026
Avis spontané
Réponse de Online Opticians UK
Thank you for your review Mr Fletcher. We’re pleased you’re happy with our service and choice of frames. We look forward to helping you again in the future, kind regards, OOUK
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.