Online Opticians UK Avis 3 995

Impossible to get in touch with customer service. Was told my order was ready and would be posted the following working day (15 August ) no updated , emails for an update (19 August ) no update still as of 22 August . Been looking at the website no updated either

First time I've used this company for my glasses,excellent service and look really good

Quick turnaround

Easy to order and at a great price. A third of the price of a big name optician who tried to upsell me.

Great service at fair prices would recommend A+++++

Excellent delivery service and good quality items

They couldn't make my prescription, so without notice, changed it. Within 24 hours of receiving them, I was messaging for the return address. As they offer a no quibble guaranty. Next you know, it's a month of quibbling, with suggestions like I have worn them, as that's not allowed. While any other seller would want you to try your varifocals before returning them, they use the fact you know they are the wrong prescription, to take your £195 and give you nothing of use.

My third time using this company! Great value for money and good competent advice from the optician staff over the phone. The transitions lenses I chose are great quality and much cheaper than the high street. Can highly recommend.

Not one to leave bad reviews but this company have left no choice. No communication at all despite numerous emails!! Only sent the order when I reached out to my bank despite me contacting to say I wanted to cancel.

Great service from Online Opticians UK yet again, my new glasses arrived quickly and everything was perfect as was the case for previous purchases. Communication was excellent and all for a competitive price. I have no hesitation in recommending Online Opticians UK, and will be using them again in the future.

Everything seemed to be going very smoothly until there was a glitch on their system which enabled me to select and pay for 2 upgrades when only 1 was available. The company asked me which of the 2 options I would like, and they would refund the £45 overpayment. After 3 E-mails and getting cut off every time I phone, it appears the service team are just not interested in contacting me regarding this issue.

Same as other reviews. I ordered frames, payment was taken immediately, and then nothing. After 2 weeks and 2 ignored emails I complained via PayPal and suddenly the frames were dispatched. No communication whatsoever. Give them a miss, there are plenty of others.

Easy to order and came as expected. Excellent price.

Great service and great prices.
Huge range available - my advice is don't miss out.
Only downside is lack of updates on your order, but suddenly the email lands - swiftly followed by perfect specs ;-)

Everything was easy and went smoothly.

Very good service, having to have a pay Pal account is not ideal, but the service was very good, glasses arrived within timescales, for the amount spent the glasses are spot on.

The company took a little longer to complete the order than i liked..but..the quality of work i recieved was excellent and i will be using them again

If you're reading this before purchasing from this company, well done. You still have the opportunity to find another supplier.
The only thing this company is good at is writing fake reviews. My experience with them was a nightmare. Money from my account was taken by Thomas Eyewear not Online Opticians UK. After ordering £240 Oakley prescription glasses and expecting them to arrive within a couple of weeks, I couldn't have been more wrong. One month after ordering and many emails requesting a delivery date, which were ignored, I finally asked PayPal to step in and request a refund. The company didn't even respond to PayPal, so I finally received a refund nearly 2 months after ordering.
So after the worst online order I've ever experienced from a company that shouldn't be allowed to continue trading. My advice is avoid these lying, cheating #@***#!

Appalling customer service. Hardly ever answer the phone, ignore emails and ignore voicemails. Do not expect any updates on how your order is progressing, estimated date of dispatch or the words “sorry for the delay”. The timescales on the website are a joke. Do not use this company. Answering the phone or emails with an apology and polite explanation would have gone a long way.

Good service overall. Glasses were very good and as described. They were very good to contact me to double check my order was correct as I had ordered unusual transition lenses.

My only complaint is that they were not great in keeping me up to date on the ETA of my glasses. When it had been two weeks from my updated order going through, I contacted them via email twice and by phone, with no reply. I finally heard back a few days later when I received the dispatch email.