Online Tailors Avis 

I have used Online Tailors a few times now and I have been every happy with their service. Their alterations are to a very good standard and at a great price point. I have also had an instance where there was a misunderstanding and they kindly re-do the repair for free. I was very happy indeed.

Unbelievably unprofessional. They claim to have a 24 hour turnaround. This is a lie. Took them 9 days to alter a pair of jeans. They did not call me once to provide an update or apologize for the delay. I had to chase them up and even then they could not provide an ETA and were treating me as an inconvenience - on one occasion I was told “Not today, we will update you tomorrow morning” at 20:30 despite advertising that they work until 22:00 and despite being online on the live chat (needless to say they did not bother to call me the next day). On another occasion I was simply told that the driver will contact me whenever he’s about to deliver and that’s pretty much all the information I could get. No date, let alone a time slot.

Now - the quality of work. It’s passable. Not perfect by any means, but passable. The jeans fit well and after a 9 day wait I was just happy to see them back, so I couldn’t be too bothered about a couple of loose threads.

On the positive side, the driver that collected and delivered my jeans was very polite. The prices are reasonable.

Overall I’m disappointed and I wouldn’t use them again. They are either very inexperienced in running an online business or simply don’t care and take advantage of high street tailors being shut these days.

They’ve never let me down. Online tailors collect one time, deliver on time

I have to say sadly that I would not recommend using this firm, based on the fact that they never turned up and have never contacted me to keep me updated, I have to chase them each time, I have been told the driver is coming repeatedly, including 'in a moment' but he never comes, I was even told to 'calm down'. I have just cancelled my order. So it's not a bad review for the quality of their work, but I haven't found booking a pickup worth the hassle.

Appalling job. AVOID.

I booked a service to be returned in 48 hours. Late and no communication, only when I called was I told that I wasn’t receiving the jackets back the day I had booked for the return.

I had booked two jackets to have their sleeves altered. The overlap section of a men’s jacket on the sleeves was sewn together (no suit jacket has this part sewn together). Buttons were moved up (no problem to do this) but sewn on in a skew line!! Surely that is basic?

I got these two jackets for my new job - returned late and looks like a beginner has altered them. I’m so angry. AVOID AT ALL COSTS.

Outstanding speedy service
Collected repaired and alteration done and returned.
Would definitely use again

Very swift return of items, they were a day later picking up than expected though.

Really quick and good quality repair! I believe it was fairly priced too.

One of my items was quite a tricky woven design, and they patched it up wonderfully.

The only issue was that I didn’t know when my delivery would be (day nor time) and so as they turned up out of the blue with my fixed clothing, and I was out of the house at the time.

So please do let the customer know a date and timeframe beforehand! ☺️

Prompt and friendly and delivered in time.

Perfect experience!!!! Will definitely use this service again. So easy and quick.

Very impressed with this service. Submitted a pair of lined trousers in a very tricky fabric (fine, frays easily) with a difficult finish at the hem. They came back at the perfect length I requested with a great finish. I will use this service again! My only small issue was that I didn’t receive a confirmation email or receipt of the transaction - I think for peace of mind it would be good to provide proof of collection of items. However, they communicated very well with me throughout and were very friendly so this was a minimal concern. Overall excellent.

Always does the impossible jobs perfectly and at a very reasonable price
Thank you

Shortened my trousers in 24h wow perfect thanks

Must say these guys are professional at what they do impossible repair on my favourite jacket which was refused by the high street tailors thank you

Trusted and recomended service

Professional tailors have solved the most challenging repair with my dress

Excellent online tailors 24h service cannot believe it. Well done guys

Excellent service. My trousers were too big and they were returned perfectly tailored and fit like a glove. Service was super quick and friendly. Will use it again & can highly recommend.