Great choice of toys, fast shipping, and excellent customer service via a phone conversation to sort out my mistake when I'd double ordered. I will definitely buy from Online Toys again. Thank you
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Have ordered with Toys Online twice now for the grandkids interstate. Convenient, very good prices and it is great to be able to order for the kids and have the articles sent straight to their addres... Voir plus
Ordered last minute before Xmas. Live extremely remote (lightning ridge) everything came the next day. Paying express post was worth it! All toys are well priced and all in working order! I am defini... Voir plus
L'entreprise a répondu
I have used online toys several times ..they are excellent for delivery ...the quality of the toys is not always perfect but that's why you should always read the reviews , and not purchase when in do... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Online Toys Australia is an independent, Australian owned and operated online toy store. We’re located at 2/65 Eucumbene Dr, Ravenhall, Victoria, which is approximately 25 km west of the Melbourne CBD. Established way back in 2005, Online Toys Australia rapidly grew to become one of Australia’s largest independent online toy store, stocking thousands of kids toys ranging from baby toys to big kids toys and catering for all age groups! Online Toys Australia carry many well-recognized brands such as Fisher Price®, Hasbro®, Carrera®, Bruder®, and Barbie®, Hexbug®, Matchbox®, Sylvanian Families® just to name a few. With Online Toys, you can buy toys from any part of the world and have your order delivered gift-wrapped locally for that special occasion everywhere in Australia and New Zealand. We have you covered no matter your payment preference. Select from credit Card, AfterPay, ZipPay, PayPal or Bank Transfer! At Online Toys Australia, we offer standard, Australia-wide delivery with flat-rate per order! This means that no matter the size, weight, or the geographical destination, Online Toys Australia can deliver your entire order with a flat-rate. And for fast, we also offer fast, Express Post with next-day delivery to most Australian cities.
Coordonnées de contact
84 Enterprise Way, 3020, Sunshine West, Australie
- 0393941944
- sales@onlinetoys.com.au
- onlinetoys.com.au
4,7
Excellent
101 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Online Toys Australia are an excellent company…
Online Toys Australia are an excellent company to deal with. Not only was the product ordered of good quality, but the service was also high. The communication from placing the order, right up to delivery on my doorstep was made easy for me. I highly recommend Online Toys Australia.
16 avril 2023
Réponse de Online Toys Australia
Dear Rachel,
Thank you for your glowing review of our company! We are thrilled to hear about your positive experience with Online Toys Australia.
Our team works diligently to provide top-quality products and exceptional service, and we are delighted to know that we could meet your expectations. We take pride in ensuring clear and seamless communication throughout the ordering and delivery process, and we're glad to hear it made your shopping experience easy and enjoyable.
Your recommendation means a lot to us, and we truly appreciate your trust in our brand. If you have any further feedback or if there's anything else we can do to make your future experiences even better, please don't hesitate to let us know.
Once again, thank you for choosing Online Toys Australia. We look forward to serving you again and providing you with many more enjoyable shopping experiences!
Best regards,
Mo Fazel
Customer Support Team
Online Toys Australia
Réponse de Online Toys Australia
Thank you for taking the time to leave a review! We're glad to hear that you are happy with your purchase and that our delivery met your expectations. We appreciate your business and hope to serve you again in the future.
Speed of delivery and competitive…
Speed of delivery and competitive price. Will shop again.
17 avril 2023
Réponse de Online Toys Australia
Thank you for taking the time to leave us a review! We're thrilled to hear that you were satisfied with the speed of our delivery and found our prices competitive. We look forward to serving you again in the future.
Quick delivery birthday present for my…
Quick delivery birthday present for my grandson $40 cheaper than my toy store.
He was thrilled 😁
16 avril 2023
Réponse de Online Toys Australia
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you were satisfied with the speed of our delivery and found our prices competitive. We look forward to serving you again in the future.
Excellant service let down slightly by…
Excellant service let down slightly by longer then expected delivery time
18 mars 2023
Réponse de Online Toys Australia
Thank you for taking the time to review our service! We're glad to hear that you found our service excellent. We apologize for any inconvenience caused by the longer-than-expected delivery time. We understand that timely delivery is important to our customers, and we're constantly working on improving our delivery processes to provide a better experience in the future. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Réponse de Online Toys Australia
Thank you for leaving us a review! We're happy to hear that you found our online ordering process easy and that our delivery was fast. We appreciate your business and hope to have the opportunity to serve you again in the future.
Delivery was fast and efficient.
19 mars 2023
Réponse de Online Toys Australia
Thank you for the 5-star review! We're thrilled to provide you with fast and efficient service. We appreciate your feedback!
Great communication and fast delivery
Great communication and fast delivery. I ordered on Monday and it turned up (in semi rural NSW) on Thursday.
19 mars 2023
Réponse de Online Toys Australia
We're delighted to hear that you had a great experience with our service.
The website was easy to navigate
The website was easy to navigate. I liked the range however not competitive with some other online retailers.
18 mars 2023
Toys rabbits were the product which we…
Toys rabbits were the product which we ordered and arrived on time.
Thank you for your prompt service.
John
17 mars 2023
Réponse de Online Toys Australia
Thank you, John, for the 5-star review! We're thrilled to hear that your toy rabbits arrived on time and that you were satisfied with our service.
Réponse de Online Toys Australia
Thank you for your 5-star review! We're glad to hear that ordering was easy and delivery was fast. We appreciate your feedback!
Toy was missing some parts
Toy was missing some parts, they replaced them within a few days. Very good service.
15 mars 2023
Réponse de Online Toys Australia
Thank you for your 5-star review! We apologize for the missing parts, but we're glad we were able to replace them promptly. We appreciate your business!
Amazing Thank you.
14 mars 2023
Réponse de Online Toys Australia
Dear valued customer,
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled to hear that you had a positive experience shopping with us and that the toys you purchased for kids online met your expectations.
At our company, we strive to provide our customers with top-notch products and excellent customer service. We're delighted to hear that we were able to meet your expectations and provide you with an enjoyable shopping experience.
Thank you again for your kind words and for choosing to shop with us. We look forward to serving you again in the future!
Best regards,
Online toys Australia
Bad communication doesn’t seem to want…
Bad communication doesn’t seem to want an help either after a tiny misunderstanding
14 février 2023
Réponse de Online Toys Australia
Hello Troy,
Thank you for your time writing a review for us.
I went through our communication to see where we went wrong.
I can confirm that it was a bit confusing for us.
Here is what happened in our record:
1- You placed and order for a Match box assortment car without any specific instruction in our website and we fulfilled your order on time.
2- You send an email and ask if we have specific assortment in stock and we replied with yes confirmation and we asked you to leave us a massage on your order so we know what should be send out.
3- You send another email that you are not happy with your order and want to retune.
So, it was a bit confusing for us, then we tried to give you a call to see if you prefer to retune or exchange but no one answered the phone.
Anyway, please give us a call we keep one FJ90 from that assortment in case you are still interested to have one and sort out the issue as soon as possible.
Customer service
Online toys Australia
03 9394 1944
Once ordered it was sent very quickly…
Once ordered it was sent very quickly and was exactly what I was after.
14 février 2023
Réponse de Online Toys Australia
Thank you for leaving a review! We're thrilled to hear that your order was exactly what you were looking for and that our delivery met your expectations. We appreciate your business and hope to have the opportunity to serve you again in the future.
Toy Geomag
Toy Geomag, dispatched the same day as order, arrived 2 days later with reasonable postage ($9.90 I think).
Well packaged and excellent tracking.
16 février 2023
Avis spontané
Réponse de Online Toys Australia
Thank you for taking the time to leave us a review! We're delighted to hear that your Toy Geomag was dispatched on the same day you ordered it, arrived in just two days, and was reasonably priced for postage. We're also pleased to hear that it was well packaged and that you found the tracking system helpful. We appreciate your business and hope to have the opportunity to serve you again soon.
Good choice
Good choice. Easy to order and sort delivery. Not always easy to get Christmas presents when you live in UK so well done!
15 janvier 2023
Quick service and delivery
Quick service and delivery. Arrived just in time for 1year old's birthday. He LOVES his penguin. Thank you.
3 novembre 2022
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.