On the Beach Avis 

1 063
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I would not travel with anyone else, the payment plans, the holiday options and above all the staff are amazing, so helpful and accommodating. Just returned from my 4th holiday with on the beach over... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

We tried on numerous occasions to contact this company regarding a package Holiday to Dubai. Due to the ongoing war and the fact the hotel we was supposed to stay in was bombed. We felt it w... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Booking seems pretty straight forward. But that doesn’t mean your booking is confirmed though they have taken your payment , as they are third party middlemen and could cancel your booking the closer... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This is our 2nd time booking with On The Beach and again it was excellent. We also booked our Transfer to our hotel in Malta and it was very efficient. We missed the meeting with the rep but when we t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de voyages

À propos de On the Beach

Écrit par l'entreprise

We’re On the Beach and we’re proud to be one of Europe's leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it. Visit our site

Coordonnées de contact

  • The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., Irlande

  • onthebeach.ie

4,0

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,0

Tous les avis

(1 063)

882 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

First time user

This was my first time using onthebeach.ie. From the moment I booked the holiday which happened to be 3 separate bookings for a family holiday to Salou everything was seamless. The payment schedule was fantastic and given plenty of notice of when next payment was due. Their choice of hotels in Salou was brilliant and I could pick whatever airport I wanted. I did worry about the baggage and other extras with the airline but this was very easy. I am already looking at future holidays with onthebeach.ie. Excellent company

24 juin 2026
Avis spontané
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Réponse de On the Beach

Thanks Carmel — we’re so pleased your first time with onthebeach.ie went smoothly. Glad the three separate bookings for your family in Salou, the payment schedule, hotel choices and sorting baggage/extras were easy. We’d love to help with your next holiday when you’re ready 🌞

The Team at On the Beach

Noté 5 sur 5 étoiles

Had a great experience

Had a great experience, booked with them in February for a holiday in June and all was so good i booked with them again for my next holiday in October. I needed to change hotels and there was no problem doing that. Easy payments were great. If the service they give at the moment continues i will be using them for my future holidays. I would have no problem recommending them to anyone for holidays or flights.

20 juin 2026
Avis spontané
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Réponse de On the Beach

Thanks Patrick — brilliant to hear you had a great experience and that changing hotels and the easy payments went smoothly. We're chuffed you've already booked again and that you'd recommend us. We'll keep working to make every holiday this straightforward. See you for your October trip and beyond! 😎

The Team at On the Beach

Noté 5 sur 5 étoiles

Simple booking process

Simple booking process. Affordable way of paying, monthly instalments. Fantastic choice of accommodations. I will 💯 be using on the beach to book future holidays.

8 juillet 2026
Avis spontané
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Réponse de On the Beach

Thanks Paula — thrilled the booking, monthly instalments and choice of hotels worked for you. See you again! 😊 The Team at On the Beach

Noté 5 sur 5 étoiles

No complaints!

No complaints.. everything plain and simple. We had a great trip to Salou.

6 juillet 2026
Avis spontané
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Réponse de On the Beach

Thanks! Glad Salou was great — come back soon. Team at On the Beach

Noté 5 sur 5 étoiles

Just back from my first time booking…

Just back from my first time booking holidays with On The Beach. Everything went without a hitch, no issues whatsoever. Regular communication, payment reminders, transfer information emailed without having to go into app. Couldn’t fault will definitely book with this company again 😊

22 juillet 2026
Avis spontané
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Réponse de On the Beach

Thanks for your kind words! We're thrilled your first On the Beach holiday went smoothly and that communication and transfers were simple. We look forward to helping you book again — see you next time 😊. The Team at On the Beach

Noté 5 sur 5 étoiles

Excellent service and brillaint App

First time using On the Beach and cannot fault it. The whole process was seamless and the payment options is brilliant. The app was also so user friendly and really easy to use. Will defintely be using On the Beach again

23 juillet 2026
Avis spontané
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Réponse de On the Beach

Thanks for your kind words! We're pleased the payment options and app made booking seamless — that's exactly what we aim for. We look forward to helping you book your next holiday soon 😊. The Team at On the Beach

Noté 5 sur 5 étoiles

Great website and app!

Great website and app with many filters, allowing to get to what I need faster. Great for offering to pay in few installments. Clear instructions on support, not that I needed it, but it is good to have for peace of mind. Will be using for my next trip!

1 février 2026
Avis spontané
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Réponse de On the Beach

Thanks Eliza — we’re so glad the website and app filters made finding the right holiday quick, and that our flexible payments and clear support gave you peace of mind. We look forward to helping with your next trip! ☀️

The Team at On the Beach

Noté 5 sur 5 étoiles

Very easy to deal with

Very easy to deal with. Some great offers and any issues or amendments I needed they were more than happy to help with. Definitely recommend

3 juillet 2026
Avis spontané
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Réponse de On the Beach

Thanks so much, Simon — delighted it was easy and our team could help with amendments. Thanks for recommending us! 😊 The Team at On the Beach

Noté 5 sur 5 étoiles

Everything was smooth and well…

Everything was smooth and well organized on our arrival . Great option for payments in instalments

7 juin 2026
Avis spontané
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Réponse de On the Beach

Thanks — glad instalments and arrival went smoothly 😊. The Team at On the Beach

Noté 5 sur 5 étoiles

simple and easy booking

simple and easy booking,select,pick, book, off you go

25 juillet 2026
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Réponse de On the Beach

Thanks Jim. The Team at On the Beach

Noté 4 sur 5 étoiles

Fast booking

Fast booking. Make sure to check your email and download app straightaway.

25 juillet 2026
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Réponse de On the Beach

Thanks Norma — quick booking, great app tip! The On the Beach team 😊

Noté 1 sur 5 étoiles

I tried to contact you and it's…

I tried to contact you and it's terrible. I wanted to make a change and update my contact details total nonsense. So no actual way of contact. Your AI is also terrible. I will never book with you again

26 juillet 2026
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Réponse de On the Beach

Hi

Thank you for sharing your feedback. We’re truly sorry to hear about the difficulties you experienced trying to contact us and update your details. We understand how frustrating this must have been.

Our virtual assistant is designed to help route customers to the right team as quickly as possible, but we appreciate that automated systems can sometimes feel impersonal or challenging to navigate. Please know that we are committed to improving this experience.

If you still require help with your booking or updating your contact information, we encourage you to return to our live chat and select the options that best match your query. Our team will be ready to assist you as soon as possible to update your booking and send you the updated paperwork.

We appreciate your patience, and we are here to assist you with any further changes you need.

Thanks
On The Beach

Noté 4 sur 5 étoiles

The experience was really good

The experience was really good. One small little headache was that our group had three different booking references, this was quiet stressful as when we were confirming our flights not all the group were visible on the airline website until we realised there were separate bookings

21 juillet 2026
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Réponse de On the Beach

Thanks Paddy — pleased your experience was good. Sorry about the stress of having three separate booking references; that must have been frustrating when checking flights. We’ll keep making booking clearer next time. Hope we can help with your next holiday 😊

The Team at On the Beach

Noté 1 sur 5 étoiles

Absolutely disgusted

Absolutely disgusted! I contacted on the beach as we were due to check in and I realised I had made a mistake with my granddaughters name. We received an email back saying that they understood how stressful that must be and they would escalate the case. Numerous messages from us later and 5 days into the holiday we have only been able to go on due to a loophole from the airline that shoudnt have happened apparently we have still had no response. Our whole holiday would have been ruined. We have since had to book my grandaughter a different seat as they are refusing to do the name change to get a 6 year old home from Turkey. We also tried to contact the emergancy in resort contact number that cuts you off constantly. Absolute joke. Will not be using this company again

20 juillet 2026
Avis spontané
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Réponse de On the Beach

Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.

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