Ooodles - You manage the Team. We manage the Tech. Avis 303

TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very impressed with the high level of service and instant communication. Ordered a device and arrived in under 24 hours. Also couldn’t find the specific device available anywhere and Ooodles had it.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ooodles is great! We use over 50 devices from them because they offer a good variety of devices, respond quickly when I make contact, and take action as soon as possible when we need repairs, etc. The... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Helpful when selling to me and getting me to commit to the credit agreement. But when it came to delivery the process was dreadful. No confirmation of order being accepted, No email to confirm shippin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I needed to lease a laptop to replace my old, broken one for a few months. They're one of the few companies that are confident enough to actually display prices on their website, which made them an... Voir plus

À propos de l'entreprise

  1. Magasin d'accessoires informatiques
  2. Quincaillerie
  3. Service de location

À propos de Ooodles - You manage the Team. We manage the Tech.

Écrit par l'entreprise

👉 What's Ooodles:

Ooodles is the most flexible IT procurement & lifecycle solution for small-to-medium businesses.

It integrates logistics and financial services and allows companies to lower costs and seamlessly manage their IT 🖥️ devices in one centralised platform.

👉 How we help your business:

  • Buy or lease high-spec devices, new or "as-new"
  • Ship, track, manage devices from one platform, at the click of a button
  • Benefit from cost-effective IT lifecycle management when you select the Ooodles Flex or Ooodles+ option

👉 IT hardware: a business-critical choice for your company:

The IT device you equip your team with is a business-critical choice. You should not compromise because it has a direct impact on:

  • Performance
  • Efficiency
  • Security
  • Sustainability
  • Employee's engagement

and ultimately how successfully your business can satisfy your customer’s needs. We live in a digital economy and AI is coming: but these technologies run on a piece of IT hardware. Every business leader must make a strategic choice and Ooodles offers the best solution to stay on the forefront of the IT needs.

👉 Ooodles vision:

To make access to tech devices so flexible that IT hardware instantly adapts to the business needs without restrictions.

👉 More about Ooodles:

Built by industry experts and trusted by over 220 SMEs, Ooodles is the most flexible solution to buy, lease, return, repair, and upgrade IT devices whilst embracing the circular economy.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

303 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 1 sur 5 étoiles

Crap service to start with

Crap service to start with, teh portal asks for docuemnst but does not really tell you what documents, not friendly at all. As for the hooyu intergration do not bother its awful and the contact page does not work. Not impressed at all

24 juillet 2024
Avis spontané
Logo de Ooodles - You manage the Team. We manage the Tech.

Réponse de Ooodles - You manage the Team. We manage the Tech.

We're sorry about the bad experience you had applying for a lease.

Our lenders need to vet businesses that apply, and we ask for bank statements or proof of funding in some cases. Something might have gone wrong, but I personally double-checked the emails sent as well as the platform messages and the documents needed are clearly laid out.

As for the ID verification done by our partner, the automatic recognition of documents can sometimes be difficult if there is bad lighting. We will continue to work with them to improve the experience.

In any case, we apologise for the time you lost going through the process and we will take these remarks on board to improve certain areas of the process.
Kind regards,

Edwin - Head of Sales

Noté 4 sur 5 étoiles

Great experience overall with one niggle

Easy ordering, next day delivery and REALLY responsive support people. Only reason not 5 stars is due to the Mac not being enrolled in Apple Business Manager automatically. Have received a response from them and they're hopefully fixing this for future orders :)

3 juillet 2024
Logo de Ooodles - You manage the Team. We manage the Tech.

Réponse de Ooodles - You manage the Team. We manage the Tech.

Hi Malcolm,

Thanks for your feedback and review. We're sorry the ABM enrolment was missed and appreciate the patience you showed as we addressed it.

Mobile Device Management enrolment requests will soon be available in the checkout flow when the order is placed, rather than something clients need to communicate separately. It will reduce the chances of omissions like in this case, which we are very sorry for.

Thanks for trusting us and we hope to have you test the new flow in the coming weeks!
Kind regards,

Your Ooodles team

Noté 5 sur 5 étoiles

Very responsive and fast

Very responsive and fast! I was in a pinch and the team, especially Edwin, made sure that my team had the right equipment before their start date.

Thanks, team!

1 juillet 2024
Noté 5 sur 5 étoiles

Super fast setup and delivery!

The whole process from start to finish was quick and easy. We ordered a CTO device which would usually take 4-6 weeks to arrive but it came in less than 24 hours. Sarah made the process incredibly easy and was always quick to reply and assist :)

26 juin 2024
Noté 2 sur 5 étoiles

Delivery comms awful. But sales process was good!

Helpful when selling to me and getting me to commit to the credit agreement. But when it came to delivery the process was dreadful. No confirmation of order being accepted, No email to confirm shipping. Then the products turned up at our offices when nobody there. They need to automate their e-commerce journey more. Shame as overall experience in other areas was good but this caused us issues and incurred extra costs for us to have to pickup etc.

20 juin 2024
Logo de Ooodles - You manage the Team. We manage the Tech.

Réponse de Ooodles - You manage the Team. We manage the Tech.

Hi Paul,

Sorry about the poor experience and the headache caused with the delivery to an address where you weren't there.

The cause is partly human error (we didn't update the tracking link information meaning you didn't get a notification) and we're re-doing the order confirmation flow which led to the order confirmation not getting triggered. Both are on us and hopefully we can get back to a slicker experience for the 3rd order if you ever place it.

I will reach out separately to offer a compensation and a direct apology.
Kind regards,

Edwin
Head of Growth - Ooodles

Noté 3 sur 5 étoiles

I’ve used Ooodles for a few years now

I’ve used Ooodles for a few years now, but today I enquired about an upgrade and was told that personal upgrades are no longer available. Only business customers are offered tech rental now as company policy. Very disappointing

17 mai 2024
Avis spontané
Logo de Ooodles - You manage the Team. We manage the Tech.

Réponse de Ooodles - You manage the Team. We manage the Tech.

Hi Sheila, sorry for not being able to assist you this time. While we will continue to honour existing contracts for individual customers for as long as it will be needed, we have had to reserve new rentals or upgrades for business customers at this point in time due to increased demand.

We will make sure to let you know when we can accommodate individual clients again and apologise for the inconvenience this causes to you.
Kind regards,

Your Ooodles team

Noté 5 sur 5 étoiles

Speedy service and great support

The Ooodles team were always on hand throughout the application process to explain the next steps and what was required, and once the order was placed I received the delivery the very next day - can't fault the service.

2 mai 2024
Noté 4 sur 5 étoiles

Great customer service

Great customer service, however slight delay with delivery as it appeared that the contract wasn't finalised on their side quickly. Otherwise, all good.

5 avril 2024
Noté 5 sur 5 étoiles

Martin from customer service is fantastic!

Martin from customer service was fantastic! After going through an unresolved complaint, he took ownership and within a day my complaint was resolved. He was apologetic, understanding, and extremely helpful. As a bonus, he said I would receive my new phone two days later, I have actually received it one day later. A massive thank you to MARTIN! Deserves a pay rise.

26 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Super attentive team

Super attentive team! Was great making our first purchase through Ooodles, hopefully the first of many. The pricing model fits our business really well.

22 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Refreshing Ooodles!

I used to lease our equipment following the traditional company leasing approach. That was until I discovered Ooodles! Wow, what can I say - what a refreshing, innovative & forward-thinking approach to equipment sourcing.

If you need frequently, easily renewable equipment with the flexibility of not being tied into any unnecessarily long contract terms & no lump sum payments to make at the end of the term, I cannot recommend Ooodles enough!

31 octobre 2023
Avis spontané

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