ooredoo.qa Avis 

A lady called Bedor has helped me and all my friends set up new contracts and has been absolutely amazing. So kind and patient. Truly grateful for this person , thank you

1 star isn't even deserved. Business internet down for days — Technician promised in 24hrs, never showed, no follow-up. Costing us real business losses. Worst telecom customer service I've experienced.

Thank you Fatima for your kind assistance to unlock my son's sim today morning.

Awful service. Ooredo money keeps getting blocked for no reason. Went to the customer service they revolved it the first time 15 days later same issue.
Even their network sucks and they scam you promising bullshit. VODAFONE WAY BETTER. DO NOT GET OOREDO.

The amount of uncancellable spam advertising is upsetting.

I am very dissatisfied recently with Ooredoo both my postpaid that my international calls were not available the time I need for emergency and took few days to resolve and my money remittance that I sent last June 21 and 27 to my home country, I have the sms that already reached beneficiary but when I was in NAIA airport on July 6 to withdraw, money is not received .I went to my banks BDO and BPI confirmed funds not available. I raised complain and agent said 24 to 48 hours but after 2 days I follow up still the same another 24 to 48 hours, whoever sending money to your own bank account in your home country, I would suggest to check on time if you have online banking, don't trust on sms you receive

Without a doubt, the worst mobile coverage I’ve experienced in Oman. I constantly lose signal in all kinds of locations—including my home and office—which is simply unacceptable for a telecom provider. The unreliable network has been extremely frustrating, and I won’t be renewing my service. As soon as my contract ends, I’ll be switching to Omantel.

Through professional team was on time , Str -Asrar & Str - Muhammad Karim were through gentlemen , cleared our all queries & suggested the future queries procedure to get solved .being a hospitality professional won’t resist to give a big shout for them .
Keep it up !!!

Way too expensive compared to worldwide prices. Extremely unstable. And you never reach the speeds they sell you. Absolutely horrible wifi.

Opened a ticket two days ago - still no news.
Ooredoo took my money and didn't credit the line.
No news despite my follow-ups.
Very bad service.

I went to make payment for last month bill( bill cycle is on 23rd). Now processed next month bill. But the staff don't accept my cheque. She/he is asking the full amount. This is bad and first experience in my currier. I can't give any star.

I am writing to express my deep disappointment with the customer service experience I recently had with Ooredoo Tunisie.

After trying to reach customer service for two weeks, I finally managed to get through — only to be treated in a very unprofessional manner. The representative named Nour hung up the phone while I was trying to explain my issue, stating she “could not listen if I was irritated.” As a customer service professional myself, I know that the minimum expectation is to listen to the customer, especially when they are frustrated.

I work from home and use the internet approximately 8 hours per day. I subscribed to the 2-month offer (55 GB for 47.5 TND), yet after using it for barely 6 business days, I was asked to pay again. It is extremely disappointing to feel as if I am being treated like I am abusing the service, when in reality I am simply using it for work.

The only positive part of my experience was Bilel, who was professional, helpful, and respectful. He managed to assist me and resolve the issue properly.

However, the overall experience has left me feeling undervalued and disrespected as a loyal customer of over 7 years. With today’s focus on customer experience, this level of service is unacceptable.

Unless serious improvements are made, I will be switching to another operator.

An absolute waste of time
What a terribly flawed pointless service this is , not at all for for purpose and should be avoided at all costs to avoid huge frustration..
The online payment system is limited and although claims to accept all internationally issued master , visa debit and credit cards it does not at all

You then attempt to talk to an agent with an issue and once you have navigated past an automated bot your passed to a equally automated "human" who has as little as an idea as this entire network does , just constant telling you how to top up and not actually address the issue of it not working

Just use a company like virgin which actually works this is a waste of existence

The worse carrier in the entire world hands down just delete your company

First time visiting Qatar, I have an Ooredoo sim and I need to recharge for data and calls and Ms. Aisha taught me every details I need to know about the sim card. She explained every details perfectly and I hope this will help me throughout our vacation.

It's really not a customer friendly service provider for even after several call informing that twice amount is deducted from my Bank for recharge which is also not received and yet I wasn't provided any clarification nor refunded. Even send email with a screen shot stating the debited amounts yet no response. It's really disappointing

I am trying to login StarzPlay app. But it is not working. I called many times to customer service number but they not supported. Ticket number generated but still problem not resolved. And 15 15 minutes waiting for the call.
Subscription done but still app not working.
Resolved this issue as soon as possible.

Regards,
Tahir Iqbal Sherazi

Ooredoo entrou fez um contrato comigo por intermédio de uma agente Patty Gavira e outros agentes mas nunca honraram o compromisso e me fizeram gastar muito dinheiro em pagamento de taxas de várias carteiras e nada se resolveu até hoje e não responde sem a e-mail ,tenho todos os depósitos que fiz para provar
NAO CAIAM NESSA ARAPUCA

I have fiber connection since almost 5 years and pay 500 QR with out any delay in payment and never got any discount
It is time to move to Vodafone

This is by far the worst service I have ever experienced in my life, not only in Qatar, but globally. Every single part of Ooredoo Money is absolutely unacceptable: from the useless chatbot and unresponsive online services, to the inefficiency of the bank itself, the poor office support, the lack of professionalism, and the way customers are treated with complete disregard and disrespect.

It feels like nothing ever improves here, and it seems it never will. The system is broken at every single level, and instead of serving customers, it only frustrates and humiliates them. This is not just “bad service” , this is the definition of failure in the banking and customer service industry. Toppen doesn’t deserve 0.00000001 star.

Ooredoo Money does not need “improvement” it needs a complete reset, because the way it operates today should not even exist on this planet.