Appalling and unhelpful customer service
I read their reviews, watched their videos of happy, satisfied customers and on 26th July ordered 2 bras carefully following their instructions re measuring and sizing. However when the bras came they did not fit and were way too small. I checked the size shown on the bras and it was the size I ordered. I took them to a store that did a bra size fitting and they confirmed it was at least 2 sizes smaller than they stated it to be. I emailed them with the information that I had been given and requested a free refund as they were of no use to me and they replied that I would have to pay the return costs so it wouldn't be worth it and to gift them to someone. I replied that that was not an acceptable reply and again requested a full refund at no cost to myself. All they have done is to offer me a 20% discount on my next order. I have emailed at least 4 times now saying the same thing and have got nowhere.
Réponse de Open Joy
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@open-joy.uk, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.