OppLoans was always super flexible when I had to modify a payment. When my last payment was going to be way over my payoff amount, Luis was fantastic at dropping my automatic payments so I can just pa... Voir plus
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To be honest OppLoans literally saved me out of a bad situation. I need some extra money for some personal matters and I needed it fast. OppLoans came to the rescue. The process was very quick the int... Voir plus
L'entreprise a répondu
As a great returning customer. I would of expected better rates to keep me coming back but this is definitely the last time I do business with this company. I wrote and no one listened. I just take o... Voir plus
L'entreprise a répondu
Customer service and Knowledge,,I love the company gives you options on your payments, I pay weekly but can make payments monthly or bi-weekly. These options makes it easier to pay your loan timely.... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health.
Coordonnées de contact
130 E. Randolph St. Suite 3400, 60601, Chicago, Etats-Unis
- (800) 990-9130
- info@opploans.com
- opploans.com
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Was surprised they gave me an unsecured…
Was surprised they gave me an unsecured loan took the loan not paying attention to the super high interest rate 178% interest is a good way to make somebody to be in worse shape than when they signed up for the loan don’t make my mistake check your interest rate before signing up
The process was very simple just answer…
The process was very simple just answer some questions fill out application and they have you funded and money deposited to your account was a breeze would def tell others to try out if in need of some funds fill out and get your loan that easy
Mistyped
The online process was great. Unfortunately the waiting for my money to be sent was not. When calling customer service, the gentleman was pleasant and did try helping me, I was informed that the routing number had ben mistyped and now I would need to wait for the money to return to them and an email would be sent telling me to call back and then we could move forward. In the meantime, I am still going to have to pay on a loan I have not received, since I was not advised otherwise. I am a bit disappointed in this as the reviews I've seen have been somewhat approving of this company.
Your interest rates are just too…
Your interest rates are just too high.Ihave had several loans and have never missed a payment and generally I pay off early.I feel like I deserve a lot lower rate than you charge me.
I have used Opp loans twice now and…
I have used Opp loans twice now and it's always been simple and easy to do the loan process and set payments up to match paydays.
The process was very easy and I…
The process was very easy and I received the funds that day
I love opploans
I love opploans. They work with you and their verification process is easy. Straightforward communication, customer service is great! They're my go to for loans, and if you do a great job of paying them back they increase how much you're able to take which is nice.
The process was extremely easy!
I missed a payment and the interest…
I missed a payment and the interest applied is more than the loan. When I spoke with someone and asked is there any way that he can help because I went through a hardship his reply was just pay the interest because you signed a contract!!! So they were not helpful at all or understanding when I am a veteran and asked for help!!!!
Worst customer service experience
I called today to get an update on my payment plan — specifically when my payments were due and whether anything was past due. The rep, Emi, spoke so fast I could barely understand her and had to ask her to slow down multiple times.
When I asked her to tell me if anything was 30 days past due or close to it, she said she wasn't allowed to share that information. I then asked if she could at least tell me what payments were due and how many days past due they were, and she flatly refused.
My online account information didn't match what she was telling me, and I was on a specific payment plan, so I had no way to verify my due dates through the website. This is basic account information — the kind any customer needs to make catch-up payments and keep their loan current. I asked to speak to a manager. She put me on hold, came back, and said her manager told her she still couldn't tell me anything. When I asked her to just transfer me, she refused to do that too.
I've never dealt with a loan or creditor that wouldn't tell a customer when their payments were due or how far past due they were, especially with a manager backing that refusal.
I called back afterward and spoke with Alexa, who provided everything clearly, concisely, and professionally — proving this information can and should be shared with customers. That's exactly why the first call is so unacceptable: it wasn't that the information couldn't be given, it's that Emi and her manager chose not to give it.
OppLoans needs to make sure all of their customer service agents — and their managers — are properly trained to provide customers with basic account information, including payment due dates and past-due status. This shouldn't depend on which rep happens to answer the phone.
Quick and easy to apply
Quick and easy to apply! $ in my account when I needed it. Thanks!
Opp loans came through when others…
Opp loans came through when others turned me down. Very helpful
You originally offer $1400
You originally offer $1400. But only gave me $1 on the final. I am much disappointed. The extra $400. Would have covered everything.
It was easy and stress free and…
It was easy and stress free and definitely helped me in a pinch. The interest rate is horrible that’s my only negative
opploans was there when i need them the…
opploans was there when i need them the most.
Thank you for doing what you say and…
Thank you for doing what you say and saying what you will do. I appreciate you monitoring my punctual and scheduled payments and approving a higher limit. So appreciated.
Thank you,
Tamara M Miller
Great experience
Great experience. Funded fast. Seemless process. If you need a loan go to opploans.com
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