Consumer Reports rates as one of the worst internet services in the U.S. Internet speed promised never worked Constant outages Pathetic customer service When you want to stop your service, i... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Optimum is actually the worst. I was a costumer for 4+ years. I moved & had to quit my services due to the new place having WiFi included. I wanted to end on good terms, because I was planing on getti... Voir plus
L'entreprise a répondu
We went in to the optimum store to get help and were told that they were leaving in 7 minutes and couldn't help us. Go home and fix it yourself...We tried to before that's why we are here. Left very... Voir plus
L'entreprise a répondu
First speeds are a falsification service is bad we decided to cancel this is the worst nobody speaks English told them we wanted to cancel hr half later thought it was done took modem back to store in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Optimum HQ is located in Bethpage, NY. We provide high-speed Internet, Mobile phone, cell phones, and cell phone accessories. Also, our company offers digital cable television and home phone services to residential and business customers. Recently visited one of our new retail stores (dubbed "experience centers") yet? Well, stop by a location today! Choose us for all of your house internet, 5G, and moving internet service needs.
Coordonnées de contact
310 Walnut Ext, 65616, Branson, Missouri, Etats-Unis
- (844) 874-7558
2,7
Bas
5 avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Rated worst internet service by Consumer Reports
Consumer Reports rates as one of the worst internet services in the U.S.
Internet speed promised never worked
Constant outages
Pathetic customer service
When you want to stop your service, it takes multiple calls and hours of your time. Document all conversations as you will be going back and forth with different people/departments.
No consistent policy. NEVER SIGN UP for Optimum service.
1 avril 2026
Avis spontané
Réponse de Optimum - Branson
Hi Brenda. This is not the experience we wish to provide. If you need any assistance with our service, feel free to send an email with your account information to BrandReviews@optimum.com. ^David
Should be out of business!
Optimum is actually the worst. I was a costumer for 4+ years. I moved & had to quit my services due to the new place having WiFi included. I wanted to end on good terms, because I was planing on getting back on with them when I move again… had none of their equipment. They refused to let me go, many many phone calls later I was finally released. Then, they turned around and charged me for equipment anyway… after confirming that none of it was theirs. Will never return as a costumer! :)
17 mars 2026
Avis spontané
Réponse de Optimum - Branson
Hi Jessica. We would be glad to have the opportunity to address any additional concerns you’re having so that we can better your experience going forward. Please feel free to email us at BrandReviews@Optimum.com. Thank you. ^Luthfi
Bad internet no morals
First speeds are a falsification service is bad we decided to cancel this is the worst nobody speaks English told them we wanted to cancel hr half later thought it was done took modem back to store in branson got a receipt lot of good that did the rude person told me I wouldn't be charged now I get a bill for 2 months called rude and threatening worst service iv ever had stay away theives used car salesmen are better than these people they have know ethics will never use again I hope this helps other senoirs not to use this service shame on this company
18 février 2026
Avis spontané
Réponse de Optimum - Branson
Hi David. We would be glad to have the opportunity to address any additional concerns you’re having so that we can better your experience going forward. Please feel free to email us at BrandReviews@Optimum.com. Thank you. ^Luthfi
We bought two phones
We bought two phones and changed our cable plan. Austin was extremely patient and helpful to help us get what we needed and saved us as much as he could. He gets a gold star. RC and Josie Alexander
11 septembre 2025
Avis spontané
Réponse de Optimum - Branson
Thanks so much for taking the time to leave a review! We’re glad to know you had a great experience. If there’s ever anything we can do to make it even better, just let us know!^Juan
We went in to the Branson, MO optimum store to get…
We went in to the optimum store to get help and were told that they were leaving in 7 minutes and couldn't help us. Go home and fix it yourself...We tried to before that's why we are here. Left very dissatisfied.
Went back a week later and were told that we were never turned away the week prior.... by the same guy who worked with us...what a liar...
When I called him a liar(no raised voices) another girl came barging over and said she was calling the police....Please lady... I'm a retired officer and know the law... I never threatened anyone. Just called a spade a spade... They gave us the wrong number to call to cancel our phone line and told us to leave... We left and went home and signed up with PureTalk and couldn't be happier... DON"T USE OPTIMUM MOBILE... too many dropped calls and have to reboot when you walk away from WIFI,,, and don't forget the rude employees...
30 mai 2023
Avis spontané
Réponse de Optimum - Branson
Hi, Bill. Thank you for sharing your feedback; we deeply regret seeing you go. We would love an opportunity to address these concerns internally. When you can, please email us at BrandReviews@Alticeusa.com with the Optimum account number, complete address, and a brief description of the problem for help. Thank you for your time. - Andre
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.