Optimum was Awful they were horrible to communicate with. Our router wasn't working and they tried to walk me through a 2 hour list of things I had already tried and tried to blame me before sending s... Voir plus
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Internet goes out every time it is cold. When calling their non-existent "customer service", only advice is to restart the modem, which I already did 10 times, and which does nothing. The third time,... Voir plus
L'entreprise a répondu
Due to moving, I had to cancel my Internet service. I had to talk to three customer service persons until the last person got the cancellation done for me. The first two persons hanged up on me after... Voir plus
L'entreprise a répondu
I would leave 0 stars if it was an option. This all began in June when I tried to cancel cable/internet. This is all I will say...it is now end of August, account is still not cancelled, and I have be... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Optimum HQ is located in Bethpage, NY. We provide high-speed Internet, Mobile phone, cell phones, and cell phone accessories. Also, our company offers digital cable television and home phone services to residential and business customers. Recently visited one of our new retail stores (dubbed "experience centers") yet? Well, stop by a location today! Choose us for all of your house internet, 5G, and moving internet service needs.
Coordonnées de contact
6710 Hartford Ave, 79413, Lubbock, Texas, Etats-Unis
- (844) 874-7558
2,5
Bas
5 avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Optimum was Awful they were horrible to…
Optimum was Awful they were horrible to communicate with. Our router wasn't working and they tried to walk me through a 2 hour list of things I had already tried and tried to blame me before sending someone out and then trying to charge me for the representative that they sent out. If there are any other internet service providers in your area I highly recommend that you go with them not with Optimum. Optimum is one of the rings of hell.
22 novembre 2025
Avis spontané
this is the worst company ever
this is the worst company ever. I called to cancel for my father and got the run around for over two hours. they just kept transferring me and asking the SAME questions over and over and over and over. not kidding!!!! it was absolutely miserable. no way to do business at all!!!! now i'm about to go through the same thing for myself and i'm dreading it!!! they won't let you cancel online!
21 août 2025
Avis spontané
Réponse de Optimum - Lubbock
Hi Mary. We would be glad to have the opportunity to address any additional concerns you’re having so that we can better your experience going forward. Please feel free to email us at BrandReviews@Optimum.com. Thank you. ^Luthfi
if you had to cancel
Due to moving, I had to cancel my Internet service. I had to talk to three customer service persons until the last person got the cancellation done for me. The first two persons hanged up on me after he could not convince me to keep the service while the house is on the market. It took over an hour to get it cancelled.
23 juin 2025
Avis spontané
Réponse de Optimum - Lubbock
Hello, thank you for taking the time to leave a review and providing your experience. If you need any further assistance, we'll be happy to help. Feel free to send an email with your account information to BrandReviews@optimum.com. ^Randy
I would leave 0 stars if it was an…
I would leave 0 stars if it was an option. This all began in June when I tried to cancel cable/internet. This is all I will say...it is now end of August, account is still not cancelled, and I have been on hold for hours trying to find out why (aside from the fact that I was told that the original Optimum agent did not complete their task correctly). And they have continued to bill me. I can further bore you with more details, but it is ridiculous. Do yourself a favor and choose another provider....and if you go with Optimum, please remember this review when you try to cancel....and remember "I told you so". The amount of my time that has been wasted on this is frustrating, and the higher-ups at Optimum should also know that they are wasting the time of their employees with their policies and procedures (unless their job is to trap you and take you in circles). It is no surprise that their rating on all review channels are in the ballpark of 1-star.
29 août 2025
Avis spontané
Réponse de Optimum - Lubbock
Hello Jason. We would be glad to have the opportunity to address any additional concerns you’re having so that we can better your experience going forward. Please feel free to email us at BrandReviews@Optimum.com. Thank you. ^Luthfi
Internet goes out every time it is…
Internet goes out every time it is cold. When calling their non-existent "customer service", only advice is to restart the modem, which I already did 10 times, and which does nothing. The third time, they finally made a service appointment...in 7 days. That did it. after 3 years of suffering from slow, unreliable service (1G is really about 150 MBs), switched to a slightly more expensive fiberoptic competitor, installed in 2 days. Finally, useable internet...something Optimum will not provide.
Optimum is a racket, class action needed.
12 janvier 2024
Avis spontané
Réponse de Optimum - Lubbock
Hey Bernhard! We are terribly sorry for this poor service experience and regret seeing you go. If there is anything else you would like to share or anything we can help address for you; please don't hesitate to email us at BrandReviews@optimum.com for help anytime. Your feedback is valuable and will help us provide a better experience, and we hope to better serve you in the future. Thank you! ^Andre
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