Optimum - Victoria Avis 1

If I could give 0 stars I would. My parents have had optimum for years because that is one of the few providers they had available to them. The internet service was HORRIBLE!!! They finally were able to get AT&T fiber so I had everything switched. While trying to cancel optimum they would not accept this and kept jamming the calls so that both times we called we could not understand what was being said. My parents went to the store and the associate there told them to call the number and tell them they were moving. They still tried to stop them from cancelling but finally after too many hours trying to cancel this crappy service it was finally done. However, in addition to their poor telephone customer service they insisted they could not refund my parents the latest payment which was just made 2 days ago. Optimum you should be ASHAMED of yourselves!!!!! Every customer has the right to cancel their service and you shouldn’t make the process so difficult.