Optimum van lines Avis 46

TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was worried about my fragile items, but Optimum Van Lines handled everything with care. My furniture, electronics, and glass items all arrived safely without a single scratch or problem.

Noté 5 sur 5 étoiles

Optimum Van Lines made my relocation simple and stress-free. Their team stayed organized, communicated clearly, and ensured every step was handled professionally. My belongings arrived safely and on t... Voir plus

Noté 1 sur 5 étoiles

The company hires horrible packers and movers. Late, understaffed and careless. Third party brokered company that shows up are inexperienced and careless. They literally hire help off the street or ev... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My experience with Optimum Van Lines has been smooth and reliable from the start to the end of the move. They provided a quote that is easy to understand, good communication throughout the process, an... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

Optimum Van Lines is a licensed interstate moving broker specializing in helping customers relocate safely and efficiently across the country. We use vetted, insured carriers with reliable service at competitive rates. Our team is committed to clear communication, flexible scheduling, and personalized support from booking to delivery. We pride ourselves on transparency, customer satisfaction, and building long-term relationships through repeat business and referrals. Flexible Scheduling – Choose from standard or premium delivery windows to fit your timeline. Licensed & Insured Carriers – We only work with DOT-authorized carriers that meet strict standards. Personal Move Coordinator – A dedicated specialist to guide you from booking to delivery. Nationwide Service – Interstate moves anywhere in the U.S. 30 Days of Free Storage with Free Re-Delivery – Offered through our carriers


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

46 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

Optimum Van Lines exceeded my…

Optimum Van Lines exceeded my expectations with their customer service. They answered all my questions patiently and kept me updated throughout the move. The entire process felt well-managed and stress-free.

16 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Optimum Van Lines made a potentially…

Optimum Van Lines made a potentially stressful move feel manageable. They were honest about pricing, responsive to questions, and extremely professional. The movers they arranged were punctual and handled everything with care.

13 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

movers were efficient, careful

I was impressed by how organized Optimum Van Lines was from day one. Every step of my move was explained clearly, and their updates kept me informed the entire time. The movers were efficient, careful, and respectful of my belongings.

13 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Optimum Van Lines delivered a truly…

Optimum Van Lines delivered a truly professional moving experience. Their pricing was clear and competitive, and they stayed consistent throughout the process. The coordination was seamless, and everything arrived on schedule without any damage.

6 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Highly Recommended

The Best Choice for Moving If you want a move that is organized, transparent, and professional, go with Optimum Van Lines. They handled my relocation with grace and efficiency. I’ve already recommended them to my friends and family!

11 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Friendly and Helpful Staff

Exceeded All Expectations Everyone I spoke with at the office was friendly and genuinely helpful. They made me feel like more than just a job number. Their positive attitude turned a high-stress week into a very manageable experience.

8 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

A Company with Integrity

Honesty and Respect It’s clear that Optimum Van Lines values its reputation. They treated me with respect and handled my move with high ethical standards. They are upfront about what they do and they do it exceptionally well.

11 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Fragile Items Handled with Care

Everything Arrived Intact I have a lot of glass and electronics, so safety was my top priority. The team Optimum coordinated with was careful and respectful of my property. Not a single item was scratched or broken during the long haul.

6 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Efficient and Organized

A Smooth Moving Blueprint The organization shown by Optimum Van Lines was impressive. Every detail of my move was logged and tracked. The transition was so smooth that I was able to focus on settling into my new job instead of worrying about my furniture.

4 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Transparency You Can Trust

Honest Pricing, No Surprises The most refreshing part of working with Optimum Van Lines was their honesty. The quote I was given at the start was exactly what I paid at the end. Their transparency regarding fees and timelines made me feel secure throughout the entire move.

26 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Moving Experience

My experience with Optimum Van Lines was outstanding. They provided a fair quote, kept me informed at every step, and matched me with movers who were efficient and professional. Everything arrived safe and sound. A top-notch moving service!

23 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Highly Organized Team

Optimum Van Lines runs a very organized operation. My move was planned perfectly, with no delays or issues. The movers handled all my belongings with care, and the pricing remained exactly as quoted.

21 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Communication and Care

What stood out most was their excellent communication. Optimum Van Lines checked in often and made sure I felt supported throughout the move. The movers were careful with my fragile items and everything arrived intact.

23 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Better Than I Expected

I was nervous about relocating, but Optimum Van Lines handled everything perfectly. Their quote was accurate, their service was friendly, and my items arrived in perfect condition. Truly a company you can trust.

18 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

HORRIBLE Horrific moving experience

DO NOT use Optimum Van lines for moving(especially) state to state moving, I had a horrible experience (especially as a senior citizen) before I signed the contract Thomas Anderson was pleasant, returned your calls& very attentive to moving needs & concerns. I signed the contract paid the deposit on October 20th given a written contract agreement of which I signed advised to send pictures of all of my items that were to be used of which I did several times twice to Thomas & twice to other individuals employed with optimum price agreed contract signed. Needless to say the date to pickup delivery November 29th price exploded as well as given to another moving (Ocean moving )charge their own price that had to be paid before pickup. I had to borrow additional money to have the truck loaded due to my last day allowable to stay in my apartment. Well I proceeded to my destination of which was 600 miles by car hoping the truck would deliver upon my arrival. Truck never left pick up state I had to rent a hotel for two days in freezing rain no changeable clothes, caught the flu had to call my doctor immediately for medication. In the midst of this horror I repeatley call Thomas Anderson as well as numerous texts & emails he Never respond once sent a quick text saying "working on it'of which he wasnt. Literally did have additional money for hotel so I had to stay with my father 80 miles away from destination. Hungry cold senior citizens left to the mercy of Ocean moving again they were contracted by optimum. To shorten this review my original contract price climbed 200 percent on total cost which destroyed my savings account. Again optimum contracted with me & brokered with Ocean moving. This was one of the worst experiences of my life emotional distress as well as monetary depletion of my menial savings account as a senior citizen living on social security. Thomas Anderson hands down has been the worse person in my life to communicate with he acted like we did not exist which is to say the least senior abuse. Do not use Optimum moving company especially state to state. Ocean moving (the brokered company) was not much better. Barbie at Ocean was the only person to seem even to care. Did I say HORRIBLE? Yes I said Horrible,this journey could have been a horrific movie story maybe I'll see if it news worthy especially absolutely senior mental abuse 😢😢😢😢😢😢😢😢not false claims picture were sent several times optimum reviewed pictures of all items before pick up. I would NEVER review false accusations I wasn't treated fairly you have my numbers to call to discuss further

27 novembre 2025
Avis spontané
Logo de Optimum van lines

Réponse de Optimum van lines

We are truly sorry that you feel dissatisfied with your moving experience. We take all customer feedback seriously and would like to clarify several important points to ensure the situation is accurately represented.

The original estimate was based entirely on the inventory list and photos you provided prior to booking. At the time of pickup, the driver documented that the volume of items exceeded the contracted amount by more than double. You were presented with two clear options at pickup:

move only the originally contracted space and items, or

move the additional items at an increased cost.
You elected to move the additional items, which resulted in a price adjustment. To assist you, discounts were applied to reduce the final increase.

Regarding delivery timing, you signed four separate written documents authorizing storage after pickup, which directly impacted the delivery schedule. The truck did not remain idle without cause, nor were items withheld improperly.

Optimum Van Lines acts as a licensed broker, and Ocean Moving was the assigned carrier. This carrier has successfully completed hundreds of moves, and this is the first complaint we have received regarding their service.

We strongly disagree with claims of neglect or misconduct. While we regret that this move caused stress, we do not appreciate false statements or accusations being presented as fact. All charges, changes, and services were documented and authorized in writing.

We remain available to discuss this matter further through the appropriate channels and encourage direct communication to resolve concerns constructively.

Noté 1 sur 5 étoiles

The company hires horrible packers and…

The company hires horrible packers and movers. Late, understaffed and careless. Third party brokered company that shows up are inexperienced and careless. They literally hire help off the street or even worse like the parolee that had to leave early because of his parole requirements that that they brought to my house. Sent a semi and trailer after being repeatedly told it would not fit. Demanded more money after claiming we had been underquoted by Optimum. Optimum was little to no help once they had been payed. Once they receive payment you are totally at their mercy. Save your money and go elsewhere.

12 juillet 2025
Avis spontané
Logo de Optimum van lines

Réponse de Optimum van lines

We respectfully disagree with the claims made in this review and would like to clarify the facts for accuracy.

The move was completed successfully with an experienced, professional crew assigned by the licensed carrier. Based on the volume of items listed in your estimate, a full semi-truck was required, which was clearly disclosed in writing. The estimate also explicitly states that transportation may be completed via a box truck or a semi-truck, depending on load size. Sending multiple smaller trucks would not have been practical or cost-effective.

Regarding pricing, you paid the original estimated amount and ultimately received a substantial refund, confirming that you were not overcharged. No additional payment beyond the agreed estimate was retained.

Optimum Van Lines operates as a licensed broker and remained available throughout the process. This move was completed some time ago, the matter was formally reviewed, and the complaint was fully resolved and closed.

We take accusations regarding staffing very seriously; however, such claims are unsupported and do not reflect the carrier’s hiring practices or the documented outcome of this move.

We always strive to provide transparent estimates and dependable service, and we stand by the documented facts of this relocation.

Noté 5 sur 5 étoiles

Fantastic Service

Optimum Van Lines did an excellent job coordinating my long-distance move. They were upfront about pricing, very responsive, and worked with professional movers. I was pleasantly surprised by how smooth the process was. Everything arrived safely and on time.

14 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Optimum Van Lines exceeded my…

Optimum Van Lines exceeded my expectations. Their staff was friendly, patient, and made sure I understood every detail of the process. The movers they partnered with were fast, careful, and professional. Everything arrived exactly as promised—on time and damage-free.

6 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Big scam

Optimun Van Lines is not a moving company, they just collect fees to send you Santana Moving who are just as bad. Do not go with these people. They will hire a moving company and both will charge you a lot of money. My stuff was broken and ruined and nobody is resposnsible for it. They are a big scam. They appear to be nice until they collect your money.
Sincerely Oscar Lopez

12 mai 2025
Avis spontané
Logo de Optimum van lines

Réponse de Optimum van lines

We’re very sorry to hear about your experience, but we believe there may be a mix-up. We’ve checked our records and do not have any move under your name or details matching this situation. Optimum Van Lines operates with full transparency and care for every customer. Please contact us directly so we can help verify this and assist you further.

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