OptinMonster team are fantastic, great support and quick responses. We were helped by Nwachukwu who sorted any issues we had out.
L'entreprise a répondu
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Lisez les avis des autres
What makes Optimonster good is the customer service (Mustafa is particularly helpful) and the fact that they invest in improving their tool. They've just made some changes that made me commit to stayi... Voir plus
L'entreprise a répondu
Optinmonster is a pretty useful tool. I like how customizable it is, which is especially helpful bc we have a custom site. Sometimes I do need support's help when things get finicky but they're always... Voir plus
L'entreprise a répondu
I had an excellent experience with Nwachukwu in Technical Support. I needed to transfer account ownership for our plugin, a process that can often be complicated. Nwachukwu made it simple by offering... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Powerful lead generation software that converts abandoning visitors into subscribers with our dynamic marketing tools and Exit Intent® technology.
Coordonnées de contact
Etats-Unis
- support@optinmonster.com
- optinmonster.com
4,5
Excellent
312 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great product and support to match!
OptinMonster has a great product and a great support team to match. Any time we've needed technical help or had questions, they've been prompt to answer and find a solution. Highly recommend OptinMonster if you're looking to increase conversions on your website.
12 juin 2025
Avis spontané
Réponse de OptinMonster
Hi Ryan 👋
Wow, thank you so much for the fantastic review and the high recommendation!
It's wonderful to hear you're having such a great experience with both the product and our support team. We work hard to make sure our team is always there to help quickly and effectively, so your feedback truly means a lot to us. They'll be thrilled to read this!
We're so glad OptinMonster is helping you increase conversions on your website—that's exactly what we aim for.
Thanks again for taking the time to share your thoughts. We're lucky to have you as a customer!
Alyssa responded quickly and nailed the…
Alyssa responded quickly and nailed the issue right away. She was great!
13 juin 2025
Avis spontané
Réponse de OptinMonster
Hello 👋
We're so glad to hear that Alyssa swooped in like a superhero and saved the day. Quick and spot-on, just how we like it. Sounds like she made your day a whole lot brighter. 😊
Danielle’s support was simply…
Danielle’s support was simply **impeccable and efficient**! I'm staying on as a customer of this **fantastic tool** that helps me generate leads **every single day**! I’ve been a client since 2022 — and I’m **not stopping anytime soon**...
9 juin 2025
Avis spontané
Réponse de OptinMonster
Hi César 👋
Your review absolutely made our day! It's so awesome to hear how much you love our tool and the fantastic support you received from Danielle.
We're stoked to be a part of your success story, and we can't wait to continue helping you generate leads and grow your business. Here's to many more years of partnership! 🙌
Shady business practices
I initially wanted to try this as a small targeted test for a local promotion. I paid for the subscription and set up my promo, which seemed easy enough. I tested, re-tested until I had the response I wanted. However, when I kicked off the promotion, no pop up appeared on my site. Apparently the view I adjusted to at the last minute was a paid upgrade and not visible to my customers. I use a lot of software, you are usually informed when there is a paid upgrade.
Lesson learned, since I had a paid subscription, I figured I would try again at a later date. Then this morning, I get charged an extra $36 out of the blue, for what I don't know. Well folks, you lost me for a measly 36 bucks and I will be a vocal detractor of your company at every opportunity.
31 mai 2025
Avis spontané
Réponse de OptinMonster
Hello Chicago Foodways 👋
We're sorry to hear that you had a frustrating experience with our service.
From the details you've shared, it sounds like you signed up for a trial of our Lead Verification Addon which automatically billed at the end of the trial period.
If you didn't intend to move ahead with using Lead Verification in OptinMonster, we want to make things right. Our team would be more than happy to assist you in resolving any billing issues that may have occurred.
If you'll reach out to our customer support team we can address your concerns and find a satisfactory resolution. We value your feedback and want to ensure that you have a positive experience with OptinMonster.
I got a prompt reply and a very helpful…
I got a prompt reply and a very helpful explanation to my question, with a video tutorial on how to make it.
28 mai 2025
Avis spontané
Réponse de OptinMonster
Hi Yana 👋
We appreciate your positive feedback! We're glad our team was able to provide you with a prompt response and a helpful explanation, along with a video tutorial. It's our goal to make sure you have the resources you need, and we're always happy to help!
Everyone was very nice and worked to…
Everyone was very nice and worked to solve my issue! YAY! Thank you!!
27 mai 2025
Avis spontané
Réponse de OptinMonster
Hi Tina 👋
Thank you for your kind words! We're delighted that our team was able to assist you and resolve your issue. Your satisfaction means a lot to us, and we're always here to help!
I had an outstanding experience with…
I had an outstanding experience with OptinMonster's support team, particularly with Mustafa. I had a question about setting up my campaigns to track click conversions and wasn't sure how to do it. I submitted a support ticket, and within a short time, Mustafa created a short video just for me that walked me through the entire process. The level of detail and promptness was incredible, and it's this kind of stellar service that I've consistently experienced with OptinMonster. I have have used OptinMonster for two years and I will continue using them for many more. They truly go above and beyond! Jeff of Aviators Market
20 mai 2025
Avis spontané
Réponse de OptinMonster
Hi Jeff 👋
We can't thank you enough for your glowing review and continued loyalty over the past two years! It's a delight to hear that our support team, particularly Mustafa, provided you with an exceptional experience, going above and beyond to help you with your campaign setup.
Your satisfaction means the world to us, and we're thrilled to have been a part of Aviators Market's success. We look forward to many more years of providing you with top-notch lead generation and customer engagement solutions. Thank you for choosing OptinMonster!
Great product
Great product! Appreciate the really quality and available human customer service as well as the simple and easy to use (for the most part) interface of the platform. Bronwyn was specifically helpful in assisting me with a few difficulties and questions!
14 mai 2025
Avis spontané
Réponse de OptinMonster
Hi Christien 👋
Thank you for your kind review! We're delighted to hear that you enjoy using OptinMonster and find our customer service both high-quality and readily available. It's great to know that Bronwyn was able to assist you with your questions and help resolve any difficulties you encountered.
Your satisfaction means a lot to us, and we truly appreciate your feedback on OptinMonster's ease of use.
Réponse de OptinMonster
Hi Wyatt 👋
We're so glad we could assist with an easy transfer of ownership for your OptinMonster account!
Just always works and their support…
Just always works and their support team is insanely quick.
2 mai 2025
Avis spontané
Réponse de OptinMonster
Hi Carl,
We’re delighted to hear that you’ve had such a positive experience using OptinMonster!
Your satisfaction and happiness with our services are our top priorities, and we’re thrilled to be able to deliver on both fronts. We appreciate you taking the time to share your experience and look forward to continuing to support you in any way we can.
We were recommended OptinMonster to…
We were recommended OptinMonster to help us boost engagement and conversions on our site, and honestly, it’s been a game-changer and really positive experience using their platform so far.
Setup was easy, it looks great on mobile (which matters a lot for us), and the customization options let us make it feel totally on-brand.
Highly recommend to anyone serious about improving their website’s performance. Big thanks to the OptinMonster team!
1 avril 2025
Avis spontané
Réponse de OptinMonster
Hi Brent,
Thank you so much for sharing your positive experience with OptinMonster! We’re thrilled to hear that our platform has been a game-changer for you and that you’ve had a fantastic experience with us.
It’s great to know that setup was easy and that OptinMonster looks great on mobile devices – we understand how crucial that is for businesses like yours. We’re also glad you appreciate the customization options and were able to create a design that aligns with your brand.
Your kind words and recommendation mean a lot to us, and we’re grateful to have been a part of your website’s improved performance. Thank you for choosing OptinMonster, and we look forward to your continued success!
Easy resolution and good communication
We were locked out of our account after an employee left and Danielle Smith quickly helped me transfer our account while also confirming ownership so we could access easily again! Communication was easy and she was very helpful!
29 avril 2025
Avis spontané
Réponse de OptinMonster
We’re thrilled to hear that Danielle could quickly assist with an ownership transfer so you could regain access and keep your campaigns running smoothly.
Thanks again for choosing OptinMonster!
Careful - once you opt in, you can't get out
Seemed like a good addition to my WordPress site - free trial can't go wrong, right? Sure, until they demand a credit card and start charging it as soon as the trial is over. No way to cancel, no way to choose not to use it. I tried to remove my account and clear my credit card info to no avail. Customer service was very good only after I threatened legal action. And then they didn't refund the full amount.
SCAM! Be carful
23 avril 2025
Avis spontané
Réponse de OptinMonster
Hi Paul 👋
Thanks for sharing your experience with OptinMonster. We're genuinely sorry it didn't turn out as positive as we'd hoped. Your satisfaction is our goal, and we apologize for any inconvenience.
We understand your concern about the automatic upgrade. While we provide settings to control what happens when campaigns exceed the pageview limit, it seems your account was set to upgrade automatically. We regret any confusion this may have caused.
I see our team was able to quickly resolve the issue by refunding your transaction. Your feedback is valuable, and we'll use it to improve our processes and communication.
Thank you for giving OptinMonster a chance. We hope you'll consider us again based on our team's prompt assistance in this situation. Please don't hesitate to reach out if you need further help.
Do not use this company they auto…
Do not use this company they auto upgrade you to ridiculous plans, make it very hard to cancel and I swear I've cancelled twice and they keep restarting it, there is no way to remove your card information from their site and support just constantly tries to sell you, they wont give refund even if you request same day payment come out, they are disgusting company.
22 avril 2025
Avis spontané
Réponse de OptinMonster
Hi Jesse 👋
Thank you for sharing your experience with OptinMonster. We deeply apologize that it didn’t live up to your expectations, and we regret any inconvenience caused.
While we provide settings to control what happens when your usage reaches certain limits, it seems your account was set to upgrade automatically, leading to unexpected changes. We’re sorry for any confusion this may have caused.
I can see that our team has promptly addressed the issue by processing a refund. Your feedback is valuable to us, and we’ll use it to improve our processes and communication.
company of thieft!!!!!!
26 mars 2025
Avis spontané
Réponse de OptinMonster
Hello 👋
We're deeply concerned about your negative experience with OptinMonster and the strong feelings you've expressed in your review. We take customer feedback very seriously and would like to understand the issues you've encountered that have led to this level of dissatisfaction.
As a company, we strive to provide a valuable and transparent service to our users, and we regret that we've fallen short of your expectations in this case. We want to make things right and would appreciate the opportunity to discuss your concerns further so that we can work towards a resolution.
Please reach out to our support team or contact us directly, providing more details about your experience and any specific incidents that have caused you to feel this way. We value your input and want to ensure that your concerns are addressed promptly and fairly.
Thank you for taking the time to share your feedback. We hope to have the chance to regain your trust and provide a more positive experience moving forward.
OptinMonster & There Support Team
"OptinMonster’s support team is amazing! Instead of just throwing random troubleshooting steps at you, they actually create personalized videos to walk you through the solution.
That made a huge difference for me—not only did it help me fix my issue, but I also got a much better understanding of how their product works and how to use it for different ideas I had. Super helpful and honestly, a game-changer! ✨
26 mars 2025
Avis spontané
Réponse de OptinMonster
Hi Isaiah!
Thank you for your glowing review of OptinMonster's support team!
We believe that going the extra mile with personalized videos not only helps resolve issues faster but also empowers our users to become more confident and creative with their email marketing campaigns. We're delighted that this approach has made a difference for you and has even inspired new ideas!
Thank you for choosing OptinMonster and for taking the time to share your positive experience. We're here to support you in your future endeavors and hope that you continue to find success with us.
@cholecopartnerships.com…
We are newbies @cholecopartnerships.com and OptinMonster made the transition extremely simple and straightforward to use. We would highly recommend it to anyone just starting out.
24 mars 2025
Avis spontané
Réponse de OptinMonster
Welcome to the OptinMonster family! We're thrilled to hear that OptinMonster has made the transition simple and straightforward for your team. It's our goal to provide an easy-to-use solution that helps businesses of all sizes grow their email lists, and we're glad to hear that we've achieved that for you.
They will Charge you $228 Without Warning BUT they Refund
UPDATE: They have made a full refund
I signed up for OptinMonster under what I believed was a free trial. My account even displayed an "Upgrade to Pro" banner, confirming that I was NOT on a paid plan. Suddenly, I found a $228 charge on my credit card—without warning, without consent, and without any option to prevent it.
It turns out OptinMonster automatically upgrades your plan if you exceed a certain number of page visits, without asking if you agree to the charge. They don’t notify you, they don’t ask for confirmation—they just take your money. This practice is not only deceptive but outright unethical.
To make matters worse:
You can’t remove your credit card details from their system.
They make canceling difficult and try to trap you into staying.
Their support is unhelpful, and refunds are nearly impossible to get.
This is nothing short of a scam disguised as a marketing tool. No reputable company should charge users hundreds of dollars without consent. I strongly advise everyone to stay away from this predatory service.
10 mars 2025
Avis spontané
Réponse de OptinMonster
Hi Ramiro 👋
Thanks for sharing your experience with OptinMonster. We're genuinely sorry it didn't turn out as stellar as we'd hoped. Your satisfaction is our goal, and we apologize for any inconvenience.
We understand your concern about the automatic upgrade. While we provide settings to control what happens when campaigns exceed the pageview limit, it seems your account was set to upgrade automatically. We regret any confusion this may have caused.
We're glad our team quickly resolved the issue by refunding your transaction. Your feedback is valuable, and we'll use it to improve our processes and communication.
Thank you for giving OptinMonster a chance. We hope you'll consider us again based on our team's prompt assistance in this situation. Please don't hesitate to reach out if you need further help.
Great (and Patient) Response
Danielle was super patient with a drawn-out admin change (working across two unrelated companies so it was a little tricky but it all worked out.)
5 mars 2025
Avis spontané
Réponse de OptinMonster
Hi Ethan!
So happy to hear that Danielle could assist you and provide such a positive experience! Thanks again for trusting in OptinMonster as your lead generation tool.
Réponse de OptinMonster
Hi Marta 👋
I'm so happy our team could provide fast assistance when you needed it most! Thanks again for using OptinMonster. 😀
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