I was so pleased with our experience with RoomBox! The ordering process was easy with lots of choices. The order was delivered on time right before my arrival at the hotel. They texted me to alert... Voir plus
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There were 2 challenges; one was editing the shopping list. Each time I made a change, I had to re-enter all personal info, which was frustrating. The second was that the food arrived a little late (a... Voir plus
Incredible service, and so useful for an Airbnb bachelorette weekend. I ordered the night before, and my food was waiting for me + nicely displayed in my Airbnb upon arrival. I wish the website were m... Voir plus
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This was my first time using RoomBox and I must say that just the selection and convenience of it was amazing! I was glad that though I didn’t arrive at my intended time just knowing I had ordered a f... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At RoomBox, we believe guests should shop less and enjoy more! Skip the grocery run and get straight to the fun. RoomBox is the world's first concierge shopping and delivery service designed specifically for hospitality businesses and their guests. By providing a personalized experience to cater to the needs of travelers, we enable guests to conveniently pre-stock their hotel room or home rental with groceries, alcohol, snacks, and other essential items desired for an upcoming trip. Our service is designed to offer guests an ultra-convenient experience with an easy-to-use platform and seamless delivery fulfillment.
Coordonnées de contact
Etats-Unis
- orderroombox.com
4,2
Bien
65 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse : RoomBox
Thanks for the honest feedback. We appreciate you giving RoomBox a try.
While our pricing can sometimes be higher for certain items than mass-market apps like DoorDash, that’s because we’re built differently: dedicated concierge shoppers, curated grocery selection, and hotel-friendly delivery that actually works with front desks and policies to make it as easy as possible for guests to place and receive their orders.
This was the worst serce
This was the worst service ever - our food was so expensive and not delivered to the room - the one never never heard of you
6 février 2026
Réponse : RoomBox
Hi Michelle. We're sorry the experience didn’t meet your expectations. It’s genuinely regrettable to receive such a poor rating when:
- Your order was delivered on time during the time window you requested and in full.
- Your particular hotel's policy does not allow delivery drivers to go to guest rooms (this is outside of our control)
- As a courtesy, we upgraded one of the items in your order to a larger, more expensive size at no additional charge
- We also extended free delivery since you placed multiple orders with us
In-room pre-stocking is only available at participating partner hotels as outlined on our checkout page, and when it is available, it appears as an option at checkout. Your hotel is not currently a participating property, which is why that option was not available for your order, so you were prompted to select a delivery time window instead.
We understand the frustration when expectations don’t align with hotel policies, and we’re actively working to expand partnerships so we can offer in-room service at more properties.
The full scale of the groceries
The full scale of the groceries, and the exceptional delivery to the apartment. Found the items in their place.
2 janvier 2026
Awesome first experience using the…
Awesome first experience using the service. Unpacked and ready for our arrival. Great quality of fresh produce.
27 décembre 2025
Réponse : RoomBox
Thanks so much! We’re thrilled to hear everything ready for your arrival, and that you enjoyed the quality of the fresh produce. We really appreciate you taking the time to share your experience and hope to take care of you again on a future stay 😊
Thanks for delivering straight to my…
Thanks for delivering straight to my hotel room. Fast and efficient.
14 décembre 2025
Réponse : RoomBox
Thanks so much for the kind words! We’re glad everything was delivered straight to your room and that the service was fast and efficient. We appreciate you choosing RoomBox!
Very easy to order
Very easy to order. Everything was there when we arrived at our AirB&B. Very convenient!
9 décembre 2025
Exactly what I ordered at decent prices
5 décembre 2025
Nice experience
4 décembre 2025
Avis spontané
Avoid this company
Late delivery, despite the fact I paid extra for an “asap” delivery. 1 item out of 4 was wrong.
Overpriced then they apply a Service Fee well WT* is the delivery fee if that’s not the service ? Then a “small order fee” .
Avoid this company if you value your wallet 😱
9 novembre 2025
Réponse : RoomBox
Thank you for your feedback. We’re genuinely sorry your experience wasn’t what it should have been. You selected our 'ASAP delivery' option, and we understand how frustrating it was that we weren’t able to meet that timing. We’ve already processed a refund for that fee, as it’s important to us that guests only pay for services delivered as promised.
Regarding the item you mentioned: the store was out of the exact size you ordered, so our shopper selected the same product in a different size format (four small bottles instead of two larger ones). Your order instructed us to replace any unavailable items with the closest matching available, so that is what we did.
As for the fees, we try to keep them as low as possible. The delivery fee covers the in-store shopping and delivery labor, the service fee helps cover credit-card processing and platform costs, and the small-order fee is a standard industry practice to ensure we can fulfill even very small baskets. That said, we always appreciate the feedback and review our pricing structure regularly.
We’re sorry again that this experience didn’t meet expectations, but are glad to have fulfilled your order in-full, and still within our standard delivery time windows.
Great Service
Easy process, good website interface and UX. Everything was there and in place when I arrived at our Villa.
17 mars 2025
Réponse : RoomBox
Thank you for your kind words! We're glad you had a great experience with our service. Looking forward to serving you again!
It can not be easier to stock your…
It can not be easier to stock your fridge when you are at 35,000 feet on a plane!
12 mars 2025
Réponse : RoomBox
Thank you for your review! We love making travel easier, and we're thrilled you enjoyed the convenience. Safe travels, and see you next time! ✈️😊
The beverages were not cold and I was…
The beverages were not cold and I was given the wrong items and indicated NO substitutes. Emailed company and have not heard from them.
1 février 2025
A great service
A great service, this is the second time I have used it for a group trip to Florida. The extra $15 for the stocking service is well worth it.
8 janvier 2025
Worth it!
Convenient and worth it! Love having everything stocked up in our room in advance. They are prompt at responding as well.
28 décembre 2024
Wonderful!!!!!
23 octobre 2024
Customer service was fast in confirming…
Customer service was fast in confirming the order and the best delivery time! They were able to communicate with their driver to call before drop off, which was great. Rhanksb
7 octobre 2024
They are excellent!!!!
9 septembre 2024
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