oshihealth.com Avis 

My experience with Oshi Health has been extremely disappointing. While the staff I interacted with were generally friendly, the overall service, customer support, and especially the billing practices left me extremely dissatisfied.

Customer service is nearly impossible to reach. Oshi provides a phone number, but in my experience, no one answers and calls consistently go to voicemail. For a healthcare service dealing directly with patients, I find that level of accessibility unacceptable. The App is absolutely useless as well.

My biggest concern is the billing process. I did not feel that the financial commitment or ongoing billing structure was clearly disclosed upfront. I found myself being billed for a year long service even when I cancelled after the first few based on the meaningless care. When I raised my concerns with the billing department, I was told that patients should be reading the fine print in emails sent by the company. I found that response incredibly frustrating. Significant financial obligations should be made clear and transparent at enrollment, not buried in email language that patients may not reasonably understand as creating an ongoing commitment.

As for the clinical experience, although the staff were friendly, I personally felt that various ideas and recommendations were suggested without first establishing a clear diagnosis. Unfortunately, I did not find the service helpful enough to justify the cost or the billing arrangement.

Based on my experience, I would strongly recommend that prospective patients carefully review every aspect of Oshi Health's billing and cancellation terms before enrolling and get those terms in writing. I also believe the company needs to seriously reconsider how transparently it communicates its billing practices and how accessible it is to patients who need help.

Oshi staff is going to write a response to this message, please do not attempt to redirect me to the billing department. They are absolutely useless, where the support team themselves cannot figure out the structure.

Staff are very professional and helpful. I can ask clarifying questions and receive helpful responses. Thank you for your help.

I love the coordinated care I'm receiving from nurse practitioner, dietician, and brain-gut specialist. My symptoms have been improving markedly and I finally feel like I'm talking people who understand my issues.

Amazing to have access to a care manager, dietician and coach who are all knowledgeable about gut health. In many encounters with primary care, there simply is not enough time in the visit to discuss gut health. The Oshi Health Care Team know the right questions to ask and provide recommendations and tools for me to improve.

Dear Oshi Health Team,

I am writing to express my profound dissatisfaction with the services and unprofessional conduct I experienced with Oshi Health. I believe it is imperative to bring these issues to your attention to prevent similar distress for other patients.

During my initial appointment with the GI provider assigned to me, who turned out to be a Nurse Practitioner (NP) rather than a GI specialist, I was alarmed by the immediate recommendation of treatment on the first visit without any diagnostic tests or results. Specifically, the NP suggested Skyrizi, claiming it did not lead to infections, despite contradicting information from widely available commercials. Despite my reservations, I decided to proceed with the process and underwent lab work to check my inflammation levels.

On Thursday at 6:45 PM CST, I received an unexpected call from Christie Morrison, with whom I had a scheduled appointment on 7/25. At that time, I was unavailable as I was attending to a client. I requested to discuss my results the following day, but Christie insisted on an immediate discussion, stating, "Well, I need to go over your results now because they are REALLY BAD." Despite reiterating my unavailability, Christie did not provide an alternative solution, such as directing me to the nearest ER or offering an after-hours contact number if the situation was truly urgent. If it was actually serious, she would have.

This approach was not only unprofessional but also deeply distressing, as Christie is aware that I suffer from anxiety. Her alarming communication led to a panic attack in front of my client, causing unnecessary trauma. To add to my frustration, I was later informed that Christie was unavailable on Friday as she was off, despite my earlier request to speak then.

After insisting on speaking with another NP to get my results, I was shocked to discover that Christie's urgent message was about information we already knew. Moreover, she was about to recommend a treatment that I am allergic to. This entire episode caused undue stress and anxiety for no valid reason.

Such behavior is unprofessional and unacceptable. As a result, I have requested to be removed as a patient from Oshi Health. I am reporting this incident to ensure that no other patient has to endure a similar experience.

I expect a thorough review of this matter and appropriate actions to be taken to address these concerns. I look forward to your prompt response.

While the people were nice, they are not helpful. All of their recommendations were very generic, things anyone would do. There were no advanced recommendations, so it was a complete waste of money and time. Also, their billing is deceptive. I stopped using them for months and was still billed another visit. I tried to dispute but they would not give in so I had to pay it so they did not report my credit. I paid for each visit as I went, so they should not have charged me.

I had three short calls with a care team. End result, they prescribed something my doctor could. They charged me $40 for what I thought was for the calls. Since this wasn't really doing anything for me, and redundant to what my doctor can do, I told them I didn't want any more calls or prescriptions. That was April. Fast forward to October when they send me a text stating I owe them money. That was very surprising to hear since I hadn't spoken to them in six months. The bill turned out to be over $400 for some time of program that they never told me I was enrolled in - let alone that it came with an out of pocket cost of $140/mo. Had they properly disclosed this I would have shut it down immediately. This is a very shady business practice. Also, trying to get one of their billing reps on the phone is very difficult, I have to wait weeks for that to happen. Very poor experience.

What a waste. The amount of time it takes for a “care coordinator” to route and reply to your messages is an absolute joke. It’s all canned advice that is a pre determined “path of treatment”. Do yourself a favor and see a real GI doctor. They will refer you to nerva, but you can sign up on your own.

Updated to note that as soon as I left this review, a GI specialist called me back on a Saturday.

My biggest issue is that you cannot message your providers directly and everything is filtered through a care coordinator. Responses take way too long.

The service was convenient and my doctor was relatively well informed. My issue was with the billing department. They have extremely shady practices. They submitted claims incorrectly. It took them a very long time to correct the submissions to CIGNA.I paid a significant amount to Oshi upfront that wasn’t necessary based on my actual co-pay. They have been giving me the runaround for almost a year now on refunding me.

The communication was terrible, and the app is close to useless. The appointments themselves were not at all useful, it felt as if the providers were being pushed to get you off the call as quickly as possible.
I am now being invoiced for appointments that I did not even attend.

Wish I could give zero stars! DO
NOT SIGN UO WITH THIS COMPANY! This is a scam and a cash grab. The way they operate is absolutely unethical. Do yourself a favor and read negative reviews in Google. They are 100% accurate. They charge you an inordinate amount of money for zero services rendered. If you question it they feed you nonsense and gaslight you. For example a virtual visit with a PA costs $700 , not even kidding. Guess what they charge the same amount to see a nutritionist which was an absolutely unneeded service. They give you super generic “medical advice” , ordered zero test or diagnostics , literally they do nothing. They are good however at taking your money. My daughter had 4 of these sham appointments to the tune of $2800 and they are slow to bill so you don’t know until you are knee deep. I do not want anyone else to fall for this, do your research please! I’ve reached out to attorney general for my state, the BBB, Google, trust pilot and the fraud department at United healthcare. They are preying on people with illnesses and literally stealing their money. You could see any kind of medical professional , an actual qualified specialist , in person for far less! So disappointing.

If I could give zero stars I would. First I found this company through my insurance provider. However they charge out of network prices. I have a deductible and was required to pay it in full. 2 visits with just a PA that honestly only ordered bloodwork for me cost $900. I’m taking this to the top, completely unprofessional and predatory billing practices.

Spent less than 4 hours on a few tele-health calls that weren’t helpful. Initially I was billed $200, then got another bill of $700. After paying $900 out of pocket, for in network services, I inquired about $700 my insurance just paid and was told that was only for less than a third of what Oshi is actually charging. I may owe more for calls that started late/ended early and did absolutely nothing to help me.

Oshi is pitched as an insurance-approved provider for virtual GI health support. They do do that, they are real doctors that provide that virtual care. However, their pricing is frankly predatory and despite being partnered with UHC, the bills took over 6 weeks to balance out, when I discovered that they are much more expensive than a real life in-person specialist in the area. I don't know how they get away with it, but I'm glad I waited for the bill to settle out before I kept making the appointments every ~2weeks as they suggested. What a sham.

My experience with Oshi health has been truly wonderful. They have gone above and beyond to try to help me. The physician I see is so kind and encouraging.

The doctor called me instead of video chatted. Didn't even listen to my history told me that I should try a certain drug and I told her that I've tried it before and it didn't work and caused issues. She's still proceeded to prescribe it. I would've definitely avoid it was a five minute phone conversation where I wasn't even speaking.

My experience with Oshi Health was extremely disappointing & left me feeling misled about the true cost of their services. I enrolled because Oshi Health was presented as an in-network virtual care provider through my health insurance. The service was marketed as a convenient and AFFORDABLE way to receive specialized gastrointestinal care. At no point during the enrollment process did I clearly understand that participating in the program would result in thousands of dollars in billed charges and a substantial patient financial responsibility. After my initial appointment, I was shocked to learn that Oshi had billed my insurance for an annual treatment plan costing approximately $2,700. Although insurance paid Oshi more than $1,800 of the claim, I was left responsible for $900 due to my deductible. Had I been clearly informed of these costs beforehand, I would never have enrolled. I immediately cancelled the program & disputed the charges with both Oshi Health and filed an appeal with my insurance company. While the claims were processed according to my insurance benefits, my concern is not how the claim was processed - it is the lack of transparency regarding the financial commitment required before enrollment. After researching further, I found other consumers reporting very similar experiences involving unexpected treatment plan fees & confusion about costs. In my opinion, Oshi Health needs to significantly improve its cost disclosures & ensure prospective patients fully understand the potential financial impact before agreeing to participate in the program. Patients should ask detailed questions about all fees, annual treatment plans, deductible obligations, & insurance billing practices before enrolling - better yet, avoid Oshi Health altogether. I wish I had known the true costs upfront. Oshi has refused to adjust the bill, & my insurance denied the appeal, so now I go to the BBB, Attorney General, & Florida Dept. of Financial Services.