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Lisez les avis des autres

Noté 5 sur 5 étoiles

I really love Osuga. Every product I’ve tried is not only high quality, but also super pretty and thoughtfully designed. You can tell a lot of care goes into how everything looks and feels. I’m a genu... Voir plus

Noté 5 sur 5 étoiles

The toy’s packaging looks like a luxury product, and the product itself seems to be created by women, especially in terms of its aesthetics. I got Osurging and would highly recommend it!

Noté 5 sur 5 étoiles

The Kiss toy is extremely comfortable and of excellent quality. The brand is amazing—you can really tell the care put into the materials and design. Additionally, the shipping was fast and completely... Voir plus

Noté 1 sur 5 étoiles

I wonder what's wrong with my order? I haven't received my order until today! I didn't get any reply from the customer service department. No news at all! Hope to get a detailed explanation here! Than... Voir plus

À propos de l'entreprise

  1. Entreprise d'électronique
  2. Magasin de sex-toy

Écrit par l'entreprise

We believes sex is a beautiful and natural pleasure. OSUGA is a female sexual wellness company dedicated to developing products that embody quality, innovative ideas, aesthetic exploration, and emotional connection. We hope that sex and intimacy can bring joy, readily accessible as a pleasure for every woman.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

33 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 1 sur 5 étoiles

Avoid- it’s not worth the disappointment & frustration

If zero stars was an option I’d give that instead. I placed an order for one singular item during their Black Friday sale, got the confirmation & the notice the item had been shipped, both in a reasonable amount of time. Then I waited, and waited, and waited abt a week after date it was supposed to arrive before contacting customer service (they should have notified me of the delay first, which was a failure to follow their own company policies stated on their website). The response I got said they were overwhelmed (not something they need to tell customers) & I’d need to wait another 3-5 days for the tracking to update- I’m less concerned abt the tracking if the item had just arrived as promised. After allowing the additional time, their tracking still showed that the item arrived to a facility in my state within the original delivery window, but had never left. Instead of offering to ship another, I was issued an automatic refund & told to keep them item when it did show up- it’s never arrived.
Now 6 weeks later the tracking still has not been updated & even with the refund, bc the item was purchased on a Black Friday sale, it is unaffordable to attempt to repurchase & I honestly have no faith they would even fulfill the order. Even tho I did my research to ensure this was a legit company, all signs point to this being a scam from my experience.

22 décembre 2025
Avis spontané
Logo de OSUGA

Réponse : OSUGA

Dear Archer,

Thank you for sharing your experience and I'm truly sorry for the frustration and disappointment this experience caused you.

We fully acknowledge that this situation caused you to lose both time and the opportunity to repurchase at the Black Friday price, and I sincerely apologize for that. You are absolutely right — we should have communicated more clearly and proactively, and failing to do so understandably made the situation confusing and concerning.

We want to explain this process so you understand why the delay occurred. While this was our responsibility, we wanted to provide full visibility on what happened. Your order was dispatched on time, and you can see from the tracking number that it arrived at a U.S. logistics facility within the estimated delivery window. Due to an unexpected international customs clearance issue, this shipment was held and never released.

We also want to mention that for others who experienced the same issue, we have already re-shipped replacement, fully at our own expense. For customers who no longer wanted the item, we issued a full refund accordingly. For customers who haven't responded, we've followed up to confirm whether they'd like a replacement by email. We only proceed with their agreement, to respect each customer's preference. In some cases, an automatic refund was triggered before we could complete this process. This can happen if a customer opens a dispute with their bank, which limits the actions we are able to take on our side.

If you are willing to give us one opportunity to make this right, please contact us at hi@osuga.com with your order number and shipping address, and we will re-ship the originally purchased product at no cost, regardless of current pricing.

Regardless of your choice, thank you for sharing your feedback. It’s incredibly valuable to us and helps us improve our shipping and customer service system. I understand that trust has to be rebuilt, and I truly appreciate the opportunity to reach out.

Warm regards,
Senior Customer Service Manager

Noté 5 sur 5 étoiles

I really love Osuga

I really love Osuga. Every product I’ve tried is not only high quality, but also super pretty and thoughtfully designed. You can tell a lot of care goes into how everything looks and feels. I’m a genuinely happy returning customer and always excited to try their new releases.

22 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

The Kiss toy is extremely comfortable…

The Kiss toy is extremely comfortable and of excellent quality. The brand is amazing—you can really tell the care put into the materials and design. Additionally, the shipping was fast and completely discreet. I would definitely buy from Osuga again:)

8 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

The product was great while it lasted

The product was great while it lasted.
However, it broke after roughly two weeks. I can no turn it on nor charge its battery.

20 mai 2025
Avis spontané
Logo de OSUGA

Réponse : OSUGA

Thank you for sharing your feedback. Please accept my sincerest apologies for the difficulty experienced with your order. At your earliest convenience, please send us a direct message with your order details, and we will be happy to assist you. Thank you!

Noté 5 sur 5 étoiles

He adquirido dos juguetes de ellos

He adquirido dos juguetes de ellos, el obonny y el flow y son espectaculares. Diseñados para estimular y satisfacer nuestras necesidades en otro nivel 😍 además el material es muyyy bueno

5 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Kiss- game changer

Absolutely incredible! Kiss exceeded all my expectations. The precision of the tapping function is spot on, hitting just the right spot every time. The intensity is perfectly balanced—strong enough to deliver that amazing rapid finger-tapping sensation. It brings me to orgasm so quickly and effortlessly, making every session incredibly satisfying. Definitely a game-changer!

13 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

good

good,the package is so cute.Although I wait for long time ,but it still so good

18 avril 2022
Noté 5 sur 5 étoiles

Amazing customer service and product

Amazing customer service and product.
Both me and my gf loves this product, it is high quality, does what it is designed to do perfectly. The service itself is top notch as well.

16 février 2022

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