Otello's Home Avis 82

I purchased 6 Richmond dining chairs from Otello’s Home and the service was excellent from beginning to end. I asked a few questions about the colour of the chairs and the response was very quick and extremely helpful. The chairs themselves are an absolute joy! I couldn’t be any happier with the whole experience. I would definitely purchase from Otello’s Home in the future.

Great product and delivered when they said they would. Recommend and would deal with again.

I have purchased from this company a couple of times and there items a beautiful very good quality and very unique would definitely recommend

Very impressed both with the product quality & the company aftercare, keeping me updated with the whole process from purchasing to the delivery! I would highly recommend!

So far so good, still waiting for my coffee table but kept informed all the way, warehouse has checked to make sure it’s in perfect condition and now it’s on way to me will update when it arrives 😍

Item arrived far smaller than advertised “bar table” instead this was a table not something bar stools could fit under 😡! I measured the width but stupidly didn’t the height as it was stated it was a bar table but this is not as described.

Waited weeks for the order and contacted day or arrival to say I had a problem this took few says for them to respond ! Returns were at customer cost !
One which was over £50 to return. Extortionate price but felt didn’t have a choice to reduce risk breakage, company didn’t even offer to pay despite wrong advertising not a bar table !
Item was collected Thursday 02/04/2026 I contacted company to inform but have received no communication or acknowledgement and sent another emails to follow this up with no response. I don’t find this customer service to be very good at all. Appear quick to take your money but not to refund, even when customer doesn’t get refund collection paid and pays an extortionate amount !
Company will know item collected yet nothing !
Wouldn’t buy again from here and advise
PLEASE BE WARNED THINK TWICE !

Horrific. Do not buy from here!

Love my new lamp. It took longtime time to receive it but was wel worthy the wait.

I absolutely love my Richmond Interiors Coffee Table and the delivery timeframes from Otello’s were spot on. However I wish I’d been given the option for ‘unpacking’ as it was extremely heavy and a nightmare for me to unpack on my own.

I ordered a marble side table and believe me it is so beautiful the picture doesn't do it justice. It is so well made and heavy, the marble has beautiful markings. It was delivered so well wrapped. I was notified the day before delivery which was brilliant.

Ordered the saturn table lamp ,but on arrival the box was damaged ,contacted customer service by email a lady named Helen who quickly got back to me sorted everything out for me.
Well done Otello's
for wonderful customer service

Ordered late on Friday night. Arrived Tuesday afternoon! Was expecting it to take the 10 days stayed. Super quick service.
Tracked and emailed with updates on delivery.
Quality is fantastic and great price too. Very surprised with the postage price. So cheap! Looks bigger than dimensions. Very pleased with it. Thank you.

Placed 2 orders with Otello’s recently and was my first time shopping with them and the service has been brilliant from start to finish.
I had a couple of issues with my orders - completely my own fault but when I reached out, Helen dealt with everything efficiently and with a good attitude.

So many businesses just don’t behave this way anymore and it seems to be a fight to get good customer service so it has been refreshing to deal with a company that gets it and for that reason I will be shopping here again and recommending to my friends!

I ordered some gorgeous cushions but when I checked the colour against some curtain fabric, they weren't quite right. I e-mailed Customer Services asking if I could cancel the order and Helen managed to intercept the delivery and refunded me immediately! Excellent customer service, will definitely use them again!

I recently contacted Otello`s Home (spoke to Helen) to enquire about a sideboard they have for sale on the website and wanted it shipped to Spain for our holiday home. I felt she went above and beyond to help me get the best price and also came back to me almost straight away. The products they sell are high end and Unique I love this site. Thank you again for all your efforts.

Great experience. I saw an item that looked like it would match for something I already have - same manufacturer etc. But it looked a bit lighter in colour in some pics.They sell my existing item too. Helen checked and compared them for me, told me there was a colour difference, so saved me the hassle of being disappointed, and having to return it. Honest and truly helpful.

Was left waiting for the item weeks beyond the expected delivery date and when the item finally arrived it was broken. I did request a replacement and a few days later I had an email saying they would refund the cost as they no longer wanted to stock the item because they could not trust themselves to deliver it in one piece. Never used Otello's before and never will again!

Fab company good experience every thing was spot on from ordering to delivery fast delivery well packaged lovely item and a great price would buy from ottelos again

The cabinet I purchased arrived swiftly and is of outstanding solid quality. I was pleasantly surprised to find it fully assembled and impeccably packaged. I would definitely recommend Otello.

My order was marked as delivered 5 days ago but it was never received.

Instead of resolving the issue, the company is refusing to refund or replace the item while they carry out an “investigation” with FedEx. In the meantime, they are holding onto my money.

Under the Consumer Rights Act 2015, goods remain the retailer’s responsibility until they are delivered into the customer’s possession.

I am effectively being told I must wait potentially weeks while they investigate their courier, despite the fact that my contract is with them, not FedEx.

To make matters worse, the item is now out of stock and they’ve offered to put me on a backorder until June (three months away) for goods I never received.

This is not acceptable customer service and it is not compliant with consumer law. Customers should not be left out of pocket while a retailer sorts out their own courier issues.

Very disappointing experience, I would strongly advise others to think carefully before ordering.