Out of the Sandbox, the Turbo theme's Shopify theme has issued a fake DMCA takedown to my store that turned my store offline at this time. Those developpers ruins all your marketing efforts, especiall... Voir plus
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Imagine DMCAing your own customers and… Imagine DMCAing your own customers and them not seeing the notice till it's too late and shopify shuts the entire site down. That's what Outofthesandbox lov... Voir plus
L'entreprise a répondu
Imagine DMCAing your own customers and them not seeing the notice till it's too late and shopify shuts the entire site down. That's what Outofthesandbox loves to do. If you're using one of their t... Voir plus
L'entreprise a répondu
I run an ecommerce education and done-for-you store-build business, and Superstore from Out of the Sandbox is the theme I default to when a client comes in with a big catalog or a high-ticket niche... Voir plus
À propos de l'entreprise
- Service e-commerce
- aussi dans
- Agence e-commerce
- Concepteur de sites web
- Fournisseur de solution e-commerce
Écrit par l'entreprise
Discover why our stunning Shopify themes are the most popular and best reviewed Shopify ecommerce themes — ever. Build your dream online store today with our feature rich Shopify themes.
Coordonnées de contact
Canada
- outofthesandbox.com
1,9
Bas
47 avis
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This company is an absolute disgrace
This company is an absolute disgrace. I was initially going to cancel my order when I found out support is 1-3 business days unless you pay $100 for priority support. Which is absolutely ridiculous for a premium theme.
Hi ever after buying my theme for $400 I found out that it had a bug. This bug meant you literally could not use the theme. It wasn’t some small thing, the theme did not work in any way.
After a few days I got a reply saying they know about this bug and it can’t be fixed until an update. They however don’t know when that update will be.
I can’t believe how bad they are. Luckily I did get a refund. But this is blatant fraud.
Avoid at all costs
17 avril 2022
Avis spontané
Réponse de Out of the Sandbox
Hi Baz,
Thank you for sharing your feedback on the theme and our support.
For clarity, our premium themes include support that typically responds within 24 hours, with a published window of up to 3 business days, without additional fees for verified purchasers.
Optional Priority Support is available at an extra charge, but this does not affect the timeliness of our responses for merchants not using this feature. This is separate product that we offer to those merchants who are looking to get speedier help, but is not something that is mandatory for theme support.
All known bugs that are store breaking, meaning the customers are unable to checkout, are patched up by our technical team during the support interaction.
For all non-store breaking bugs, these are addressed through scheduled updates aligned with Shopify’s platform changes and quality standards.
We maintain transparency and adhere to established policies regarding theme updates and support as listed on our website.
Regards,
Out Of The Sandbox
Been waiting for a week for a reply…
Been waiting for a week for a reply over email after an update…. Zero response and 4 emails later!
6 avril 2022
Avis spontané
Réponse de Out of the Sandbox
Hi John,
I appreciate your frustration regarding the wait time on your previous support ticket.
For clarity, we typically respond to support requests within 24 hours, with a published window of up to 3 business days during high volume periods, as outlined in the support policy on our website.
Your ticket was likely handled during a time of unusually high volume, but I’m pleased to announce that we have since made significant improvements to our support efficiency and the majority of tickets are now answer within 24 hours.
If you’re still experiencing issues with the theme, please reach out to us via our Help Center.
Regards,
Out Of The Sandbox
The worst customer service I've ever seen
The worst customer service I've ever seen, they don't help with anything. If your theme has glitches and it doesn't perform as it should, just know that they will not even bother trying to help, no matter how many emails you send them. The turbo theme has many glitches and they simply don't care.
19 février 2022
Avis spontané
Réponse de Out of the Sandbox
Hi Nuno,
Thank you for sharing your experience with our support.
For clarity, our Turbo theme is a premium product designed to meet all performance and quality requirements set by Shopify. When issues do arise, our team investigates and assists within the scope of theme functionality as outlined in the policies listed on our website.
Issues within the theme are often caused by customizations or third-party integrations, which are outside our scope of support. In these cases, we recommend working with a Shopify Expert to diagnose and troubleshoot compatibility issues between the theme and third-party apps/and or custom code.
If you’re still experiencing issues with the theme, please submit a support request via Help Center.
Regards,
Out Of The Sandbox
Great themes, amazing support
The Turbo theme is great - all you need is some good looking photos, and it looks like it was custom developed by a high-grade agency.
The customer service is even better. I just noticed something looking off on my product pages, so I sent in a support request. It took maybe 15 minutes for Johnathon to get back to me with an explanation of what was going on (an issue with a change Shopify made) and three lines of codes plus very clear directions on where to put them that solved the problem immediately.
Especially considering the fact that I'm not going to need to buy another Shopify theme anytime soon, so they're not going to make any more money from me, I'm really blown away by the level of service. This is a business that really respects its customers.
18 novembre 2021
Avis spontané
Réponse de Out of the Sandbox
Hi Alex,
Thank you very much for your positive feedback on the Turbo theme and for sharing your experience with our support team!
Regards,
Out Of The Sandbox
Bad support
Bad support. I never receive any response from these guys. The Flex theme is so bad. There is a lot of issue!! I want to get the refund!!!!
15 novembre 2021
Avis spontané
Réponse de Out of the Sandbox
Hi David,
If you purchased the theme through our site, refund requests must meet the criteria outlined in the refund policy listed on our website.
If you have not heard back from our support team after submitting a request through our Help Center, it’s possible that your mail provider may be blocking our outgoing messages.
If you’re still experiencing issues with the theme, please reach out to us via our Help Center and use an alternate email with a different domain from your previously used email address.
Regards,
Out Of The Sandbox
Turbo Theme Review
I was extremely happy when i purchased turbo theme based on the amount of articles i read on many blogs, everything was going fine in the first beginning untill i discovered that many of my customers couldn't reach the checkout page, i contacted the out of the sandbox support but no answer at all, i posted on their forums, no answer at all, all their support funnels are dead.
I hired a developer on fiverr who told me that turbo uses a script to accelerate the speed between pages but this script causes lot of issues, and this is why reaching the checkout on some devices was not possible, the developer told me that turbo theme is one of the worst theme on shopify unlike how advertised. I posted that review on their site and they seem to remove any negative review about their theme.
Be aware merchants, this company doesn’t care about their clients and seems to be fake, and their main intention is getting your money out of your wallet, once you reach out for help, they will shut you down.
6 avril 2021
Avis spontané
Réponse de Out of the Sandbox
Hi Joseph,
For clarity, our Turbo theme meets all performance and compatibility standards as set by Shopify, and our development team releases new theme versions and updates as required by Shopify and to keep our themes as performant as possible.
If your customers are unable to reach the checkout within the store, this issue is likely caused by customizations that have been made to the theme’s code or by third-party apps.
Issues caused by third-party apps or modifications are outside the scope of our support as outlined in our Support Policy.
If you’ve reached out to our support team via the Help Center on our website and did not receive a response, it’s likely that our outgoing messages are being blocked by your mail provider.
If you’re still experiencing issues with the theme, please submit a new request through our Help Center using an alternate email that contains a domain that is different from the previously used email.
Regards,
Out Of The Sandbox
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