Outrageouscabins.com Avis 

633
•
TrustScore 4 sur 5

4,1

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Noté 5 sur 5 étoiles

We have used Outrageous cabins 4 times and have never once encountered a problem. Easy check in, beautiful cabin (mountain splendor) Starr crest resort great roads, always attentive especially when i... Voir plus

Noté 4 sur 5 étoiles

We loved staying at Smokey Mountain Dream. The cabin was as advertised, very nice, beautiful views as promised and all was very clean. Check in and check out was smooth, fast and simple, no issues. My... Voir plus

Noté 5 sur 5 étoiles

We have been coming to Outrageous cabins for about 5-6 years now. Once we found these cabins, we have not stayed anywhere else. Unfortunately the fire took our favorite cabin, but we have been try... Voir plus

Noté 3 sur 5 étoiles

Ants in the bathroom upon arrival The jets in the hot tub are inoperable Non-responsive to our voicemail The landscapers use the adjacent gravel lot as their storage so there was little to no pr... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de location de chalets
  2. Agence de voyages
  3. Cottage

Écrit par l'entreprise

Mountain Splendor was one of the first cabins built in the Starr Crest Resort. The resort was a dream become reality by Randy Ussery Construction. Outrageous Cabins has been in business since 2009 and has grown from just 4 cabins to 53. The owner Thomas Gigliotti takes great pride in his cabins and sees to it that each Guest has the best possible stay and experience from the time of check-in to the time of departure.


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4,1

Bien

TrustScore 4 sur 5

633 avis

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1 étoile

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4,1

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(633)

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Noté 2 sur 5 étoiles

The game machine didn’t work and the …

The game machine didn’t work and the tub jets didn’t work. It’s was a big let down. We rent a cabin 3 times a year and I use outrageous cabins but this time wasn’t the best experience like the others

3 décembre 2017
Avis spontané
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Réponse de Outrageouscabins.com

I apologize for the trouble during your stay. Did you contact our office about these problems? We have maintenance on staff and do our best to correct any issues that may arise during your visit.

Noté 5 sur 5 étoiles

First visit....

I took my daughters to the Smokey mountains for spring break. The cabin was terrific, awesome views and all the amenities we needed, including WiFi.

27 octobre 2017
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Réponse de Outrageouscabins.com

Glad to hear you had a great time!

Noté 5 sur 5 étoiles

Tennessee Cabin

We stayed in the "Nestled Inn" cabin and loved it. The cabin is very clean with an open floor plan that has an unobstructed view of the Smoky mountains. The kitchen was well stocked & provided everything we needed to begin with (except groceries of course). They also provided a generous supplies of bathroom towels. Upstairs there is a pool table, game table and air hockey. Sitting on the porch swing viewing the gorgeous view of the mountains was very relaxing. The cabin is close enough to everything (shopping, Dollywood, grocery store) yet far enough away to enjoy the quiet and beauty of the mountains. Office staff is very friendly and helpful. We will definitely stay here again. We visit Tennessee yearly and have stayed at other places in the past, but this cabin was without a doubt the best. Great for families or couples.

21 octobre 2017
Avis spontané
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Réponse de Outrageouscabins.com

Very happy to hear you enjoyed your stay with us and thank you for taking the time to leave us your review! We also have cabins with a view of downtown Pigeon Forge if you would be interested in a change of scenery on your next visit.

Noté 5 sur 5 étoiles

Consistently a great stay!

Our stay at our cabin was great as always. We had stayed here about 4 years ago was great and this was the same. Great views, great location, and great value. Customer service was great. Reserving with Kayla was a breeze! Thanks again.

17 octobre 2017
Avis spontané
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Réponse de Outrageouscabins.com

Thank you for the feedback. We pride ourselves on customer service and love hearing from our satisfied guests!

Noté 4 sur 5 étoiles

Family Fun

Our family spent the weekend in "Picture Perfect"; a four bedroom cabin. It was marvelous. We loved our time there. Our grandkids (teens) loved the game room; adults too! The cabin was clean and neat. It would have been nice to have a hair dryer in the bedroom off the living area. Odd thing was there was an empty box under the vanity. Good thing our daughter-in-law had one in her bathroom.
We had no problems with the check in. The only thing was we should have asked at check in for brochures of local activities. Our daughter-in-law asked about later. It would have been nice to have those handed to us when we checked in. Check out was also simple. We had a really great weekend.

17 octobre 2017
Avis spontané
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Réponse de Outrageouscabins.com

Glad to hear you enjoyed your time with us. We make an effort to have a hair dryer in every bathroom but from time to time these do go missing. We will have this replaced immediately for any future guests. We have several different brochures and booklets containing information on local activities and attractions here at the office as well so feel free to ask about anything you would like to know more about. We would be more than happy to provide any advice we may have. Thank you for the review and we hope to see you again in the future.

Noté 1 sur 5 étoiles

2nd review ... additional notes! BEWARE OF THE CLEANLINESS OF THIS CABIN!

I posted about this cabin early and also just found out that the two people that came and visited us have bed bug bites also! One of the people that came and visited has at least 20 bites and the other has 4 or 5. This is along with the bites that my husband and I have! So gross and disappointing and the cabin in beautiful and so is the view/location!

I received your reply to this post but cannot find anywhere to reply to your post so I'm posting here by editing my post......

Hi there! We were in the Especially for You cabin. It was under my husbands name, Gary Kotlar. It's so sad and disappointing because the cabin is beautiful and in a great location but four of us have bed bug bites. I personally have 18. We don't know if the bugs came home with us or not. Just really upsetting and worrisome. I've never experienced this in any of my travels anywhere!

17 octobre 2017
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Réponse de Outrageouscabins.com

Which cabin were you staying in? I have tried to locate your previous review and am unable to do so. Your Trust Pilot account shows only one review has been posted. Was the initial review posted through another website? Also, your reference number is linked to a different reservation than your email address. I would be more than happy to assist you but I will need to know the cabin you are referencing in your review and either your invoice number or the name on your reservation.

Noté 4 sur 5 étoiles

What an amazing experience we had for …

What an amazing experience we had for our 45th anniversary! My daughter & husband had stayed at Outrageous Cabins for about 5 years & recommended we book one of their cabins. We chose Live With Passion and it was awesome: very clean, great views, check in and out went smoothly and easy and close access to Pigeon Forge activities! Good response to a complaint about our living room TV not working; it was fixed upon our arrival back to our cabin that same afternoon. Our only suggestions: change the mattress in the loft, clean the windows, gremove the cobwebs outside and top about 20 feet off the tree to the left in the back so the sunset and mountains can be viewed better. WE WILL BE BACK AND STAY AT THE SAME CABIN, maybe at a different time at a little cheaper rate.

15 octobre 2017
Avis spontané
Noté 1 sur 5 étoiles

No Afternoon Delight with this Cabin of Outrageous Cabins

The most horrible experience. Beds were not worth sleeping on my niece slept in the floor her bed was so bad. All interior and exterior doors would stick. Had to have my husband push on 5ne door to get me out of 5ne bathroom. Hot Tub only worked on low jets not high. The mirrors and floors were nasty, only one towel each for 2 days. They told us we could see the train from our deck they never told
us we could actually hear it and boy did we ever. We couldn’t sit outside unfortunately the noise. They would not listen to complaints
The last time I spent over $300 a night was at the Ritz Carlton in Buckhead (Atlanta) Ga.
The most pitiful group of staff hat is if you could get them off of their phones.

Tom and Debbie Dorer
4044518490

14 octobre 2017
Avis spontané
Noté 5 sur 5 étoiles

Our cabin was outstanding

Our cabin was outstanding. Remarkably clean and up to date, with large TV's in the living room and both bedrooms. Our video game was not working upon arrival and we placed a call to the office and Josh had it fixed within 2 hours. The hot tub was not very large (it was shallow) but it too smelled fresh and clean. We loved our stay and will return at some point in the future.

13 octobre 2017
Avis spontané
Noté 5 sur 5 étoiles

loved our cabin

loved our cabin. it was perfect for us as a couple. great views. easily accessible. any issues we had were resolved immediately. ( tv not working). we will definitely be back.

13 octobre 2017
Avis spontané
Noté 4 sur 5 étoiles

Overall very nice with a few issues

Overall very nice. Had a few issues: hot tub on back porch was leaking onto the swing underneath. Couldn't use the swing without getting dripped on. (We notified maintenance, they never came) Loft bathroom had no privacy as the "opening in the wall that allows for a bath with a view" does not lock shut. Everytime you open or close the bathroom door, it popped open.

Loved the huge king size beds. Larger than normal king size beds! Loved the additional loft for the kids.

Consider having the trees trimmed as the view will be completely blocked very soon.

13 octobre 2017
Avis spontané
Noté 3 sur 5 étoiles

The hot tub was not in the best shape …

The hot tub was not in the best shape which disappointed us. Great location - easy checking and out.

13 octobre 2017
Avis spontané
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Réponse de Outrageouscabins.com

We will make note of this and have the hot tub replaced if necessary. Thank you for letting us know. Sorry for the inconvenience.

Noté 5 sur 5 étoiles

The check-in process was quick and …

The check-in process was quick and smooth provided by friendly staff. The map to the cabin was easy to follow and we found the cabin to be clean, comfortable and exactly how the pictures represented it. While there are cabins on both sides privacy is not an issue! Hot tub is private as well! Highly recommended!

13 octobre 2017
Avis spontané
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Réponse de Outrageouscabins.com

Glad to hear you enjoyed your stay. Please keep our company in mind if you ever return to the area.

Noté 4 sur 5 étoiles

The overall stay was nice

The overall stay was nice. The service at the desk coulda been more nicer in welcoming.

13 octobre 2017
Avis spontané
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Réponse de Outrageouscabins.com

Thank you for the review. We have looked into the employee who checked you in and addressed them with your concerns. Hopefully this won't be an issue in the future.

Noté 5 sur 5 étoiles

The website is vibrant

The website is vibrant, up-to-date and easy to navigate, the management is competent, courteous, respectful and professional, the cabins are immaculate, well-maintained and secure, and the breathtaking views are unmatched. We have lodged with Outrageous Cabins five times, have never experienced an issue, and have no reason to ever consider any other cabin rental agency.

13 octobre 2017
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Réponse de Outrageouscabins.com

Your loyalty to our company is valued and we hope to provide an equally positive experience during your future travels. Thank you for your time.

Noté 5 sur 5 étoiles

We stayed in perfect 4 you

We stayed in perfect 4 you. The cabin was beautiful and our stay was wonderful. Check in and out was fast and staff was very friendly. My only suggestion is if the trees could be cut back to help the view from the porch.

13 octobre 2017
Avis spontané
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Réponse de Outrageouscabins.com

We appreciate the positive feedback. We will make note of your suggestion and do our best to have the issue with the trees taken care of as soon as possible.

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