outsite.co Avis 

Outsite claims to be a community, but their customer service does not reflect that. They make snap judgments, refuse to listen to reason, and will not engage with anything that challenges their decisions. That is not a community.

Months before a trip I reached out to ask if we could transfer points so I could book on my own account and let my friend use his points for his portion. They said no. So we booked on his account so he could use his points. I paid for my portion with my own credit card. I booked a room with 2 people (for 2 people, but I didn't add my name to the reservation since it was under his account. That was my mistake and I own it.

When I checked in they told me I'd have to pay extra or leave because my name wasn't on the reservation. I paid for my portion, left, and a member of their team confirmed in writing that the matter was closed.

Three months later, my account was suspended out of nowhere. No warning. No email. Nothing. I had literally just tried to make a booking with no issues, and then suddenly my account was suspended.

I reached out multiple times asking two simple questions: what rule did I break, and how long is the suspension? I have asked both questions at least four times each. I still have not gotten a straight answer to either one.

Every response I got was a copy and paste reply that didn't actually address what I asked. When I sent a detailed formal complaint, they had their reservations team handle it. Not leadership, not legal, just the same people who had been ignoring me.

Here is what I also know: the other person involved in the situation was not suspended. His account was the one used for the booking, not mine. But mine is the one that got suspended. The only difference between us? I am a Black woman. He is a white man. I am not saying it was discriminatory. I am pointing out the very obvious facts and the difference in treatment.

I’ve had good experiences staying at Outsite historically but recently have found locations to be deathly quiet, no other members around and so no benefit to actually staying at an Outsite. That’s a shame but meh - my recent experience, however is simply not ok.

I’m a lifetime member travelling with another lifetime member. Because of a medical emergency the trip can no longer go ahead. I’m exploring my options whilst trying to see if it’s possible to get my booking moved/future credit. I guess the agent got sick of my questions because she went ahead and cancelled my reservation without my confirmation or consent!

Beware the lack of customer care. I know I wont be using them going forwards with the same frequency and confidence.

I've used Outsite a couple of times, and is a decent option for solo travel, however i was frustrated with them last time I used them

I booked room for a week with a 10% discount code, which changed the usual cancellation policy (got rid of the option to cancel basically)

I couldnt make the trip and explained what happened to them but they refused to move the booking or let me cancel.

I was a lifetime member and this just feels a bit of a short sighted decision to me

Frustrating!

Happy to have found outsite. Really competitive price for digital nomads alike with plenty of common space to use and share with. Have stayed in a few other coworking/ coliving places around the world and can say this is one of the best. They are flexible and I was able to meet people there during my short 10-day stay, which is why I'd prefer over a typical hotel or private apartment when travelling solo.

What follows is my only experience with outsite.

So I booked an expensive place in one of their locations. Booked expensive plane tickets.

Week before the check-in date, I get notified that there is an issue with the hot water, and that it will not be resolved by the time I arrive. They offer full cancellation.

I tell them, if it's only a few days into my stay, it won't be a problem.

4 days later, same message. Issue with hot water, will take a few weeks to resolve. So well into my stay.

I make use of the cancellation. Luckily they offer a full refund, so no cancellation fees.

The customer service was adequate. The reason I am giving a single star, is because I still have paid for the expensive tickets, I had to book another accomodation, 4 days before check-in, increasing the price enormously.

In short, Outsite cost me 500 euros, and I didn't even get to go. I also do not comprehend how they can rent out a room that's still not finished.