OXO Avis 

Oxo makes good products but DO NOT BUY DIRECT.
They are horrible customer service - they ship late and do not offer an adequate resolution to their error.

If you do buy, go to a retailer that cares about basic customer service. Christmas gift ordered well in advance with extra paid for 2 day shipping. Arrived well after Christmas.

Its a shame because the products are good.

We bought an oxo 10 cup coffee maker around five months ago. We paid a little north of $180 and, while we thought this a bit expensive, we went ahead and got it as we have had good experiences with oxo products before. However, this was the first time we had gotten and electronic oxo product. Unfortunately, this coffee maker died after only five months, naturally right after the window for returning this item had closed. Very disappointed in what is obviously poor quality control. For a simple product like a coffee maker to die in less than half a year, and having the audacity to charge almost two hundred dollars for it, is pretty eff'd up. We just went back to a Mr. Coffee for $71 on Amazon. Just goes to show that you don't always get what you pay for, and a higher price doesn't always mean a better product. Oh, and the one star? Only because I couldn't give anything less.

OXO knows that their conical burr coffee bean grinder does not handle dark roast coffee beans well at all. In fact, they hint a few times in their marketing, but still sell this product. So, when I told them to correct their marketing, they offered a discounted refund.

This product will grind dark roast beans, if and only if, you clean the grinder upper burr, lower burr and the very narrow discharge notch after each and EVERY time you use it! Gee, do they put that in their marketing materials?
BOTTOM LINE: This company does not give a rats ass about customers. They can give me $80, but will make 10 times that, or more, from selling this POS.

I work for a major retailer that sells Oxo products. It is disturbing how much plastic Oxo uses when shipping their products. Literally every single item is wrapped in plastic, which usually does not get recycled. Please stop supporting plastic wasting environmental killing companies. The brand Figmint barely uses any plastic when shipping their products. It is disgraceful how wasteful Oxo is.

Purchased shower caddy from there website on Nov 11 paid with PayPal the took my money right away They said they shipped the item Nov 13 but the tracking # showed nothing after few days I sent an email no response then chatted threw their online chat she then said she could not help me that she needed to send this matter through email. Nov 21, I received a response them telling me it got lost and they didn’t have the item in stock and asked would I want my money back or wait for the item to be in stock, I replied I wanted my money back on Nov 21, never received a response or refund so I filed a complaint through PayPal Nov 25 still no response I have to wait until Dec 7 for PayPal to decide what to do.

I placed an order with OXO for a 12-cup coffee maker on 9/20/23. It never shipped, and it wasn't on backorder. After a chat, because they provide no phone numbers. I received an email stating your package is on the way 9/29/23. Fed Ex showed it was never picked up (screen shots). Tried to cancel the order, OXO stated, sorry, once placed it cannot be cancelled. The procedure is to do an RMA once received (waste of time). I complained to my credit card company and on 10/5/23 OXO send an email notifying me that I would be refunded $270 dollars. On 10/17/23, OXO sent an email stating my package was picked up by FedEx (screen shot), but there's a delay. I still have not received my $270 credit and am wondering what is going on. This company has issues.

I had the 12 pound pull-out kitchen scale that I used with no problem for about 5 years. It was supposed to weigh down to 1 gram but would not give a read-out until 2 grams were placed on it. I report this and they asked me to send a picture of the date on the inside of the battery panel, which I did. They send they would replace it but recommended the 5 pound scale that weighs in tenth grams. They send a new scale of my original 12 pound pull-out version. I reported to them that it had the same problem and also, I thought they were sending the 5 pound/gram scale. The sent the gram scale and told me to donate the other one or give it away. WOW...that is so customer service.

I had a problem with my food scale. I contacted customer service and after sending a picture of my scale they sent me a new one at no cost. Great company and customer service.

OXO TOT Wipes Cases and Dispensers Model Travel Wipes Dispenser ARE THE WORST PRODUCT! They do not keep the wipes moist but dry them out quicker instead. This company does not take responsibility and ignores your complaints. DISGRACEFUL.

I buy OXO for their quality and their great pieces. All of the products I have from them have been pretty good hence why I keep buying from them. However, I had an issue with their cocktail shaker where the base suddenly got wobbly out of nowhere and warped. It doesn't sit flat on any surfaces anymore.

I thought OXO would be helpful or at least send me a new base (I would be willing to pay for shipping if it's reasonable). However, they responded to me asking me for my physical address, so they could make a label and asked me to send this $20 cocktail shaker to them so they could "investigate".

While I do understand this is a solution, this is absolutely convoluted and silly. The shipping costs, packaging costs, time wasted and carbon footprint would cost more in the long-run than to just send in a new base/cup for the cocktail shaker.

I think the products are great, the website is easy to browse and customer service did respond quickly to me and very kindly too. But this process of resolving a defective product is just so silly.

I recently ordered some kitchen storage containers from oxo.com. When they arrived, I noticed that they were made from number 7 plastic and I wanted to return them. Unfortunately, the only return policy stated on their website was "contact us."

I contacted them. I received an automated reply that someone would respond within 48 hours. Six days later, I received an email telling me all the reasons I shouldn't return the product, but if I still wanted to, I should send the order number.

I sent the order number. I received an automated reply telling me someone would reply within 48 hours. Ten days later (and only after writing again), I received the instructions on how to return the item. It was going to cost me $40 to ship it back. I didn't bother and donated the item instead.

I don't know why they can't publish their return policy on their site like everyone else. Be warned.