Oxpropertyservices Avis 

Poor workmanship, dishonest and a complete lack of integrity. OX Property Services left the installation of our boiler incomplete, non-compliant and out of spec, thus rendering the manufacturer’s warranty invalid.

It cost us £1500 with another company to bring the installation up to spec. They agreed to pay for the remedial work to but never did and stopped responding to attempts to make contact. They have since refused to come to any sort of agreement through Checkatrade’s mediation process.

There were a few problems during installation. The thermostatic radiator valves that we asked them to install leaked causing damage to furniture. Dave did come out to fix the problem and (eventually) paid for the replacement of the furniture after some back and forth where he blamed the manufacturer. However, on inspection it appears that the compression joints on the TRVs had been overtightened…. with a set of mole grips or similar distorting the pipe, preventing a seal.

We also had issues with the boiler condensate pipe which had been installed incorrectly, pouring the acidic condensate out down the side of the house and onto the patio. I contacted the boiler manufacturer who confirmed that this did not meet their installation guidelines. I contacted Dave and asked him to come and rectify the issues, giving clear instructions on how I wanted it rectified. He turned up and ran a pipe which was not of the correct diameter onto our flat roof where it would have caused damage long term had it been left, rather than into a drain as per specifications.

After failing to rectify this issue on the first attempt and the issues with leaks I decided not to have them back and decided to get the installation checked by another gas installer who identified 5 other separate issues including dangerous electrical work with live cables exposed, pressure relief valves not connected properly, gas pressure drops exceeding the permitted levels and a gas supply pipe of the incorrect diameter which had also been crushed using the press fit fittings with a high potential for leaking and failure.

It should not take the customer to point these issues out to a tradesperson who you expect to be able to trust to complete work to the expected standard.

Billy came out within 20 mins. Was so thorough in sorting the problem and making sure everything was safe. Absolutely outstanding service and really genuine guy

Absolutely amazing work and service provided by a friendly engineer. I have been using Dave for several years now having found him locally to some time ago to service my boiler. He has over the years carried out several jobs in our house from fitting new taps, a new boiler install when our old one failed to a full bathroom refit. He has always been efficient, helpful and very competitive on price. He is more than happy to go out of his way to help when in need of emergency plumbing too. I recently (10/12/2022) screwed through a heating pipe and Dave came out to fix the issue for me within 40mins even though he had just finished a job at 7pm on a Friday night. I cannot fault him.