Oyster Properties Avis 

92
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We recently bought a property which was marketed by Oyster Properties, Stanmore. Mehul, from Oyster Properties, made our journey very smooth and stress free. His knowledge and understanding has helped... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had a great experience with Mehulbhai. Although he was the seller's estate agent, he went above and beyond to help us secure the property. He was supportive, responsive, and guided us through every... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing service from Manesh and the team. Kept us up to date on all matters and pushed the property through extremely efficiently.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Oyster provided an honest appraisal for marketing the property for a quick sale that I had requested. A buyer for the house was found within a week of marketing. The oyster team kept me abreast of... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agents immobiliers

Informations provenant de diverses sources externes

Oyster Properties is a family owned independent Real Estate Company with a young and dynamic team offering new ideas and a fresh approach to selling or letting your property. Ingrained in all Oyster Properties’ employees is our commitment to first class customer service and complete professionalism. We are members of The Property Ombudsman Scheme so our integrity and your best interests are guaranteed at all times. We’re extremely proud of our client retention rate. We know we’ve done a great job when clients come back to us when it’s time to move again. We’re also over the moon that so many of our buyers choose us to sell their homes next time they move. Our reputation depends on providing a service our clients are happy to recommend so not only do we exceed expectations in customer service, we offer great value for money and help clients achieve their financial goals. Why not find out for yourselves why Oyster Properties is the estate agency of choice for so many happy clients and customers? With the combined experience of over 20 years in the property industry, we make every effort to offer complete property solutions to suit your needs and a wide range of services to the highest standard of excellence. Why don't you give us a call on 0208 951 5558 or visit our offices for a friendly and informal chat where we will be more than happy to discuss your property requirements.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

92 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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4,1

Tous les avis

(92)

26 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Superb service with Oyster Properties.

Superb service with Oyster Properties.
Highly recommend them and went over and above to help us with our properties. Special thanks to Nick, Minal, Hemangi, Pauline and the whole team.

30 juin 2023
Avis spontané
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Réponse de Oyster Properties

Thank you for your positive review! We are delighted to hear that our team has gone above and beyond to help you with your properties. We are so grateful for your kind words and are committed to continuing to provide excellent service.

Noté 5 sur 5 étoiles

Oyster Properties…Simply the Best

Fantastic personal and professional services from a wonderful team of fabulous people. Knowledgeable in all aspects of property sales purchase renting managing. Expert long-standing local experience. Always attentive to my tenants and my concerns and needs with prompt action. Thank you all at Oyster Properties. DS

23 juin 2023
Avis spontané
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Réponse de Oyster Properties

Thank you for your kind words regarding the team here at Oyster Properties. We really appreciate your feedback and are delighted that we were able to offer you a service that meets up with your needs.

Noté 5 sur 5 étoiles

Customer services at Oyster properties

Customer services at Oyster properties is very good for Landlords and also they are very efficient in dealing with any issues at the property with both the tenant and landlord . The staff are polite and also helpful

28 juin 2023
Avis spontané
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Réponse de Oyster Properties

Thank you for the kind words, we are delighted to hear that you have had a positive experience with our customer services team. It is our priority to ensure our landlords and tenants are well looked after and that any issues with properties are dealt with promptly. We look forward to working with you again soon.

Noté 5 sur 5 étoiles

Really good experience

Really good experience, start to finish, very attentive and would 100% recommend

21 juin 2023
Avis spontané
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Réponse de Oyster Properties

Thank you for the great review Micken! It's wonderful to hear that you had such a positive experience with us. We are committed to providing excellent, attentive customer service and we appreciate you recommending us to others.

Noté 5 sur 5 étoiles

Best agency I have experienced.

Oyster Properties is the best agency that I have experienced.
For anything they will help you like they did to me. I could ask them to repair any issues and they would do that for me. They also do inspections to see how the house is every six months. They also check up on everything that there is. And they see if gas and electricity is safe.
The staff works very quick and they do everything possible to help the customers.
Excellent team work agency.

28 juin 2023
Avis spontané
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Réponse de Oyster Properties

Thank you for your kind words! We are delighted to have been able to help you and that you have found our service to be of such a high standard. We are committed to providing the best customer service and strive to make sure that our clients feel safe and supported. We look forward to being able to assist you in the future.

Noté 5 sur 5 étoiles

Excellent service, highly recommended

Excellent service - thank you everyone at Oyster Properties!

The property which I have moved into is excellent, clean, well maintained making it a perfect rental home

The communication flow is excellent, the team are very responsive

I highly recommend Oyster Properties

Thank you

20 juin 2023
Avis spontané
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Réponse de Oyster Properties

Thank you for your positive review, Mehul! We are pleased to hear that you are happy with the property and the communication flow from our team. We take pride in providing excellent service and are glad you are satisfied. Thank you for your kind words and your recommendation

Noté 5 sur 5 étoiles

Very professional agency 👏

28 juin 2023
Avis spontané
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Réponse de Oyster Properties

We are committed to delivering excellent customer service and we're thrilled that our team's professionalism was appreciated.

Noté 5 sur 5 étoiles

great service

Very happy wioth the team who rented out my property very fast

28 juin 2023
Avis spontané
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Réponse de Oyster Properties

Thank you for the positive review, S Shah. We are so delighted to hear that you are happy with our team and the speed at which we were able to rent out your property. Thank you for your support!

Noté 1 sur 5 étoiles

Discriminatory

I called to ask about a room to let and was told that the property is available to females only and they dont accept men.

Do to the Equaloty Act 2010 this is illegal, regardless of their reasoning.

4 avril 2023
Avis spontané
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Réponse de Oyster Properties

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Noté 5 sur 5 étoiles

I am great full from the…

I am great full from the professionalism of Oyster staff and management. They handled my property worked for me.
I would like to work with them again and again.

17 février 2023
Avis spontané
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Réponse de Oyster Properties

Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our clients, and we’re glad that this commitment was reflected in your experience. Please let us know anything we can help in the future.

Noté 1 sur 5 étoiles

Landlords do not use them to manage your properties

Oyster Properties will not address your issues for months and will demand rent increases. Their internal communication is the worst I have ever experienced. You always have to call them with an update regarding your query and they will tell you that someone will call with an update and NO ONE ever updates you. You will have more than 3 different people calling you over the same thing despite addressing it with the first person. Their rent increases are unethical, they don't even base it on your tenancy agreement. They will increase it by a stupid amounts between 10-30%. I would NEVER recommend anyone to use this company! They have built such a bad reputation with everyone in my building and there are 48 flats here! So many tenants have had a horrific issues with these people. Serious issues which are life threatening to humans are not being address immediately.

26 octobre 2022
Avis spontané
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Réponse de Oyster Properties

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Noté 1 sur 5 étoiles

Refuse to deal with pests

We are current tenants and they show a total lack of care about the recurring pest issue we have. There are simple solutions they refuse to take to cut costs and totally ignore their responsibilities to tenants. This is making part of the property we rent entirely unusable and inaccessible, but they don't care. If we had the option to move right now, we would. When we will move, I work from home, so I will be around to let any potential new tenant know how the issues. Do yourself a favour and steer clear of Oyster Properties.

26 septembre 2022
Avis spontané
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Réponse de Oyster Properties

I apologize on behalf of everyone at Oyster Properties. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team

Noté 1 sur 5 étoiles

Oyster Properties are only interested…

Oyster Properties are only interested in its own profits. They do not look after their tenants. They are a very greedy organization fulfilling their self-interest. Customer service is very poor. Do not use them.

1 septembre 2022
Avis spontané
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Réponse de Oyster Properties

We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.

Noté 1 sur 5 étoiles

Highly unprofessional

Highly unprofessional, un ethical & nuisance.
They sent me email & confirmed my viewing & they called me the same day as well to check I had to schedule my day for the same as no other days were available stating landlord will not be available & then just 1 hour prior to viewing they called & informed the property is gone. They are highly unprofessional. NNot at all recommended.

25 juillet 2022
Avis spontané
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Réponse de Oyster Properties

Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.

Noté 1 sur 5 étoiles

A cheap and nasty Estate Agency service…

A cheap and nasty Estate Agency service run out of the Philippines, don't go anywhere near them

23 avril 2022
Avis spontané
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Réponse de Oyster Properties

We're sorry to hear that you had a negative experience. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.

Noté 5 sur 5 étoiles

I had a positive renting experience…

I had a positive renting experience through Oyster properties. In my dealings with Gemma, I found that she was very professional and pleasant and prompt in responding. The landlord tried to increase the rent after we had verbally agreed a rate but she intervened.
The property was in good condition and the landlord was otherwise reasonable. Deposit was returned with no issues, though I did have the place properly cleaned before leaving. I did not have issues with maintenance so I did not have to deal with maintenance staff, which seems to be one of the areas that other reviewers were concerned about.

23 février 2022
Avis spontané
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Réponse de Oyster Properties

We’re so happy to hear you had a great experience at Oyster Properties. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Noté 1 sur 5 étoiles

Worst tenant service

Worst tenant service. Do not rent property from them. They are worst. Try to avoid them if you can.

8 janvier 2022
Avis spontané
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Réponse de Oyster Properties

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.

Noté 5 sur 5 étoiles

I was surprised about how quick they…

I was surprised about how quick they tried to rezolve my problems, in short time as I let them know. Every time when I was need them to fix something they that ....amazing team !
Thank you Oyster Properties!

6 octobre 2021
Avis spontané
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Réponse de Oyster Properties

Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that the whole team receives the recognition they deserve. Thank you again, have a great day!

Noté 1 sur 5 étoiles

I called for a schedule for viewing a…

I called for a schedule for viewing a home for rent. I made the appointment online and by phone and she told me that the earliest was somewhere on Monday, about 5 days after I called. It seemed a bit strange, normally, it doesn't take that long but probably the house was somehow discussed .On the day of the appointment, I was called and told that the house had already been rented.
I believe that when you discuss something serious with a person, the word must be the same, so you do not present any guarantee to customers.
So, I classify it as frivolity, lack of respect for a possible client and lack of interest

22 août 2021
Avis spontané
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Réponse de Oyster Properties

We're sorry to hear that you had a negative experience with our customer support team. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication and support. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.

Noté 1 sur 5 étoiles

Worst service .am a new tenant i got a…

Worst service .am a new tenant i got a property without proper cleaning like main door latches were broken (anytime anyone can enter ),balcony is not cleaned its stinking,kitchen cupboard are broken ,matress is the worst ever its brown in color and first time am seeing ultra curve bed which cannot be find in any shops such a bed in very good quality.
kumar is the person who handovered the key he has zero knowledge about this and he is not ready to help .overall worst service i dont know how long my house will be without proper door .my humble request is dont go with this agency .

30 juillet 2021
Avis spontané
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Réponse de Oyster Properties

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

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