Ozbongs Avis 

Have ordered from these guys a few times. While they have the biggest range, they are pretty rude to deal with. If you have a problem with an order they get nasty over email. No customer service skills whatsoever. They screwed me over a few bucks, despite return business, even though it was the wrong item they sent me. All the positive reviews on reddit seems to be written by them. Try some of the smaller vendors like bongsonline, beefys or glassbongs.com.au. A lot of the time the smaller vendors are cheaper to. And they are far nicer to deal with and won't be rude like ozbongs.

Paid on 4th June..... still waiting for delivery on the 16th of June. Customer service is a bit slow even though you call no answer from them. I have bought from beefys bongs in same town and have my item in under a week. Pretty poor effort..
I guess gitta take into account vivid. But still been two whole weeks of business days and no delivery.. i made the choice to use this shop. But i reality so far it was a bad one

These guys sell broken glassware and are suuuper difficult to deal with and rather unprofessional. AVOID if you can. If you can't, cross your fingers your product arrives safe and useable because the returns processes is abysmal for a company in 2020. Seriously avoid them if you can. Biggest online retailer certainly doesn't mean the best. AVOID!

Great products and service, however, previously I be bought from here and they used a courier service, items would be at my door usually the next day, now they use aus post, prepare to wait at least a week for your items.

Ordered several Keck Clips in different colours and sizes, a silicone bowl & rubber plugs.

All Arrived to my exact order (colours and sizes) and in a timely manner.

Thanks OzBongs!

Bought the wrong size part and a few other things, emailed them to ask about returning the part and they said I was welcome to but that it wouldn't be worth it after the postage costs on my end. They were a little dismissive and unprofessional, that's fine, my expectations weren't massive. But when I responded to ask when the correct size part would be in stock and to explain another item I'd bought was faulty, they didn't respond. Get back to your customers and replace faulty items you've sold guys, this is basic stuff.

Amazing service. Have purchased from them several times; items are as described and delivered fast. I recently did receive an item with a manufacturer's fault and they replaced it in record time with no hassles. Super great team!