P Louise Avis 

188
TrustScore 4 sur 5

3,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

First time ordering from the site... saw what i thought was a really good offer mystery bag, the image showed various products so i ordered 2, i also received a discount taking the order to over £... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Cheyanne was great, so helpful ! I understand that in this day and age of internet purchases things can be confusing however the customer service reps with PLouise are some of the most helpful when so... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Jodie helped me cancel and refund one of my orders so I could order a different item! The whole interaction was kind, easy, and quick! Thank you Jodie!

Noté 5 sur 5 étoiles

First time at the P Louise experience and it’s been great! My daughter and nieces have loved every minute of it (ages 4,6&9). The entertainment from Georgia and Lily in between waiting to go and do ac... Voir plus

L'entreprise a répondu


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

188 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,8

Tous les avis

(188)

136 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Awful business never ordering again

Awful business never ordering again. didnt get whole order called girl said they had cctv of package being filled calling me a liar. £65 order only got £25. said they would send video as I have to now try and claim lost money from Royal mail instead. Haven't got video yet. Then asked her to delete my account and my details from their website and she said no they cannot do that. Do not order from them very terrible all round

12 février 2026
Avis spontané
Logo de P Louise

Réponse de P Louise

Hi Rebecca,

Thank you for your feedback. I’m sorry to hear you’re unhappy with your experience.

I’ve reached out to request some further information from you. Once I receive the full order details, I’ll be able to look into this properly and review everything so I can assist you further.

We’d appreciate the opportunity to investigate this fully.

Kind Regards
P.Louise Customer Service Team

Noté 1 sur 5 étoiles

Product sent was different to product…

Product sent was different to product advertised, sent various emails and facebook messages but never get a reply. Awful customer service

22 janvier 2026
Avis spontané
Logo de P Louise

Réponse de P Louise

Hi Katharine,

Thank you for your feedback. We’re sorry to hear that the product received was not as expected and that you’ve been disappointed with the experience.

We have requested some further information from you and, once we receive this, we will be more than happy to look into this matter fully and assist you in resolving it as quickly as possible.

Kind Regards
P.Louise Customer Service Team

Noté 5 sur 5 étoiles

Great experience

Great experience. Guy doing pass the parcel was great ! Such an enjoyable experience for the kids & adults, thank you x

10 février 2026
Avis spontané
Noté 5 sur 5 étoiles

I’ve never ordered from TT shop before…

I’ve never ordered from TT shop before but heard good stuff about this brand so gave it a go.
Ordered arrived in less than 24 hours! Box was beautiful and the items look great. Look forward to trying them.
Many thanks😊

4 février 2026
Avis spontané
Logo de P Louise

Réponse de P Louise

Hi Fran,

Thank you so much for your lovely review! We’re so pleased you decided to give TT Shop a try and that your order arrived so quickly.

It’s wonderful to hear that you were happy with the packaging and first impressions of the products — we really hope you love using them!

Thank you again for your support 😊

Kind Regards
P.Louise Customer Service Team

Noté 1 sur 5 étoiles

Pacco mai arrivato

Ho fatto un ordine il 31 dicembre. È passato più di un mese e non è arrivato. Ho provato a contattarli via mail ma non rispondono. Ho buttato 200 euro perché mi sembra veramente una truffa.
Nonostante abbiano mandato il tracciamento del pacco è fermo da un mese.

6 février 2026
Avis spontané
Logo de P Louise

Réponse de P Louise

Hi Mari,

Thank you for taking the time to leave a review. We’re truly sorry to hear about the delay with your order and for the frustration this has caused — please accept our sincere apologies for your experience.

This is certainly not the service we aim to provide, and we completely understand your concerns. To allow us to look into this and support you further, we’ve requested your details via Trustpilot so we can investigate the order and work towards resolving this as quickly as possible.

Once we receive your information, a member of our team will be in touch to assist you.

Thanks,

Ryan
PLouise Team

Noté 5 sur 5 étoiles

Brilliant experience with gloss in the…

Brilliant experience with gloss in the garden

3 février 2026
Avis spontané
Logo de P Louise

Réponse de P Louise

Hi Chloe,

Thanks so much! ✨
We’re so happy you had a brilliant time at Gloss in the Garden 💖

Kind Regards
P.Louise Customer Service Team

Noté 5 sur 5 étoiles

Very good experience loved every minute…

Very good experience loved every minute of it all staff are great

3 février 2026
Avis spontané
Logo de P Louise

Réponse de P Louise

Hi Charlotte,

Thanks so much! 💖
We’re so happy you loved every minute and that the team made it a great experience ✨

Kind Regards
P.Louise Customer Service Team

Noté 1 sur 5 étoiles

Rip off

Iv ordered quite a lot of stuff off plouise but lately they keep getting my orders wrong then they try to argue point when there in wrong ordered again spent £130 loads off stuff missing again they offered me £25 refund even though it will cost me a lot more than that to replace whats missing plouise have become a joke wont be ordering again im done rip off

26 janvier 2026
Avis spontané
Logo de P Louise

Réponse de P Louise

Hi,

Thank you for sharing this — we’re really sorry to hear how frustrating this has been, especially after being a loyal customer.

I’ve requested some more information from you so I can look into this properly and see how we can assist further. As soon as I have those details, I’ll review what’s happened and come back to you.

Thanks for bringing this to our attention, and we appreciate you taking the time to let us know.

Kind Regards
P.Louise Customer Service

Noté 1 sur 5 étoiles

teddy bear collection

I ordered the full teddy bear collection for my daughters birthday and all of the boxes arrived ripped and crushed. I was advised that the boxes are “just shipping boxes” and that damage is essentially acceptable. For a £130 order, where presentation clearly forms part of the appeal, this was extremely disappointing 😢

23 janvier 2026
Avis spontané
Logo de P Louise

Réponse de P Louise

Hi,

Thank you for your feedback, and we’re really sorry to hear this was disappointing.

Our shipping boxes are there to protect the items inside, as lovely as the presentation boxes are, but we understand why this still mattered to you. We’re sorry we weren’t able to help further on this occasion.

Your feedback has been taken on board and shared with the team.

Thank you for taking the time to let us know.

Kind Regards
P.Louise Customer Service

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