Pabau Practice Management 

So far, we are thrilled with what we are seeing with Pabau. We can't wait to really deep dive and be more efficient 'in' our business.

Good Customer Service and very easy to use. Great reporting system.

I signed up with Pabau after being promised a smooth onboarding process. That was not my experience at all.
Billing: I was charged before the system was even fully set up. My initial payment was supposed to cover onboarding and the first month — yet additional charges of £74.40 and £186 appeared on top of that, with no clear explanation.
System not working: During the period I was being charged, the training academy was completely inaccessible. I logged in multiple times and the system wasn't working. I was paying for something I couldn't use.
Onboarding incomplete: The success meeting that their own coordinator confirmed was required before full activation — never happened. Data migration from my previous system (Timely) remains incomplete, including photos that were promised to be transferred.
Support is non-existent: Emails go unanswered for days — sometimes a whole week. I had to chase every single response. Key questions were repeatedly ignored. I sent a formal cancellation and refund request and received no reply for weeks.
Second location: I had an agreement with a member of their team for a second location — this was initially denied before eventually being approved after weeks of pushing.
I have a Zoom recording of their coordinator confirming the system wasn't ready when billing started, and a full email trail to support my case. I am now pursuing a chargeback through my bank.
I have spoken to other clinics who have had similar experiences. There are better alternatives out there with proper support. Avoid.

Neil from Pabau team has been fantastic at helping us with setting up our Pabau system for the clinic. Very grateful for all his help!

Why fix something when it’s not broken, unnecessary updates, each time there is an update the system always glitches, when there is issues - advised to download SLACK. Pabau has been updated more times than Donald trumps instagram!

Pabau is an excellent practice management tool and I would be lost without it
Helps me successfully manage my Aesthetics business
They are very reactive and the customer service is excellent

I have had amazing support from the onboarding team at Pabau, they have supported me building my service from scratch to launch, even the 24/7 support was amazing when I was struggling on a bank holiday, thank you all so much, especially Stefani and Emily

I am very happy about the communication and transparency offered by Pabau team. All great staff Zoe, Victoria, Georgina, Michael, all team really involved and going the extra mile to answer your queries. Really easy migration and setting up. Well done and keep up with the good service thanks

Pabau has been a great software for my aesthetics clinic, you get all the features that are required, scheduling, payments, forms etc. the support recieved from the team is amazing the onboarding is amazing and help you every step of the way.

Makes running a clinic more organised and efficient
Brings bookings, patient records, and payments into one system
Saves a lot of admin time through automation (reminders, forms, follow-ups)
Has helpful and responsive customer support
Improves the patient experience with online booking and smooth communication

It’s a remarkable company and has so many Features , it helps you Grow your business

I’ve had a very positive experience with Pabau Practice Management so far. The system offers many useful features for clinics and helps keep appointments, patient communication, and daily tasks organised in one place.

The support team has been polite, responsive, and willing to assist during setup and integration processes. We especially appreciate that the team takes time to guide users through calls and troubleshooting when needed.

Pabau has helped improve the way we manage bookings and clinic administration, and we can see the potential of the platform for growing aesthetic and medical businesses. Overall, a professional system with good customer support and continuous improvements.

Very good system, Has all the necessary systems in place for the business. Very user friendly and has AI built in the system. Support to set up and use the system.

Using Pabau has been easy so far! The staff make it easy to migrate / import information into the system and the tools available to use are great for business growth. Huge shout out to Noah who taught us all about Pabau and even scheduled extra time as we had lots of questions. Chloe has been fantastic exporting and migrating all our data into Pabau, her communication skills are second to none and is a credit to Pabau.

I’ve had pabau for 2 months now and it’s been an enjoyable experience already setting my profile and entire system for my clinic l. I have had the pleasure of working alongside Annie who is super awesome! She honestly the best. So patient and really wants to help get to perfection! It’s as if it’s her clinic too and she truly cares to get things right for you. And set things up for you in the most efficient way possible

My experience setting up my Pabau EMR system has been very positive overall. From the start, the process felt organized and supportive, which made a big difference since there are a lot of moving parts when launching a new system.

The onboarding team was responsive and helpful, especially when it came to importing data, setting up forms, and customizing the platform to fit my workflow. I appreciated how flexible the system is, it allowed me to tailor things like patient forms, appointment types, and communications to match exactly what I needed for my practice.

There were a few learning curves, particularly with understanding how to fully optimize all the features, but support was always available when I had questions. Turnaround times were quick, and communication felt clear and consistent.

Overall, getting my Pabau EMR set up has been a smooth and worthwhile experience. It’s made my day-to-day operations much more efficient, and I feel confident continuing to build on the system as my practice grows.

My meeting with Bryan was informative. I feel confident in the revenue part of the business. I hope to train the team up and start using the system to the best of our ability with the help of Pabau and their team.

Bryan customer service has been amazing really helpful and I cannot thank them enough for their service its going to be agreat help.

Great product. Allows us to book in and manage patients with on online booking form and automated confirmation emails. Everything is in one place. Customer service is excellent and responds very quickly to all queries.

I have been really happy so far with Pabau. I am still in the setting up stage but am really looking forward to getting going with it. There is a lot to learn as the system is fairly sophisticated for an IT novice like myself, but once I get going properly it will make my day to day work much faster, easier, efficient and should also increase the quality of my notes and automatically generated customer interactions. I will also be able to track patient treatment plans along with the related payments for these.