PACK'D Avis 

Excellent customer service! I made a mistake with an order but Pack'd got in touch straight away to rectify it. Katie issued a refund and the money was back in my account within hours. Exemplary service, especially as it was a weekend. The product is also very good and will definitely order their fruit again. Thank you.

I found Packd after getting really sick and needing to get healthier. I was a bit nervous, but I placed my first order and haven't looked back.

All my orders have arrived perfectly, and every product is super high quality.

The couple of times I've had to reach out to customer service, they've responded almost instantly and been incredibly helpful (shout out to Katie!).

Packd has seriously helped me turn my health and overall well-being around. I went from eating mostly ultra-processed food and being morbidly obese to now enjoying delicious, healthy, planet-friendly foods and being at a healthy weight.

I'm even thinking about getting another freezer so I can always keep stocked up, lol.

Thanks, Packd, from your biggest fan!

I’ve been using packd for a long time now Amazing products and amazing customer care ,highly recommended
I would never buy my frozen fruit from anywhere else 💪💪

I was already delighted with the product range and quality of produce I've been receiving from this company for several months. Whilst not cheap, I believe it offers excellent value for money.

Then today, in the soaring heat, there was an issue with a partial defrost of some of the items in my order. Well, I think the best opportunity to take an accurate measure of a company is in its response to an issue and here, Pack'd have been outstanding. They clearly took the issue seriously, being very generous with options to compensate for the issue whilst also wanting to gather information in order to improve reliability going forward. This was all handled with exceptional promptness, professionalism and friendliness. Thank you.

Not everyday you get first class service from an online seller but Katie from Packd went out of her way to answer my query on her day off! Amazingly good service especially aa it was basically my error that led to the query in the first place. Thank you very much!

Oh, how i love this shop. Every month we come back for a big box of mixed goodies, fruit and veggies. Im in love with the banana and strawberry ones blended with milk and a pinch of vanilla, knocks the socks off of you, wait..youre wearing socks in this heat?? Brilliant selection, fairly priced with fast shipping and customer services via email and phone have always been fast and professional, actually getting through to a real person here in England, which is rare these days. With smoothie heart filled love, keep up the hard work, thank you. I have a photo but dont know where to upload it.

Love the products - had an issue with items defrosting in transit due to a despatch delay on the part of the courier. Was sorted ASAP to high level of satisfaction on my part. Got a customer for life here.

The products are top quality and the service excellent. There is so little organic available where we live so PACK'D has been invaluable. Just wish they shipped to the Isle of Man!

If I could give zero stars I would! I had previously bought all of the fruit and vegetables from pack'd and had enjoyed them. However, I was disgusted and disappointed to find a piece of plastic attached to a frozen pomegranate seed. I complained directly to the company and uploaded clear images along with all of the required information. I complained and completed the online form on the 23rd February. I still have not had a response or a resolution! Avoid this company at all costs.

I was wondering where my package was and contacted Pack’d and they responded the next day with a clear response and my package literally arrived the following day.
The dry ice they package it with is amazing, it was 22 degrees Friday and I couldn’t get home all day and when I did the dry ice was still cold and my fruit and veg was still cold with it!!
Truely a amazing brand and company and their price is comparable to other supermarkets which is great but I rate their product far more greater quality and standard!

As a newish customer (I’d only bought couple times previously) and thinking it seemed pricey I was impressed with the quality and how much longer using frozen fruit lasted rather than buying fresh all time . What sold it to me today though and why I’ll be a lifelong customer was the exceptional customer service from Katie with regards to a packaging issue . Highly recommend giving them a try for both great quality fruit and the knowledge that any issue is dealt with promptly
Thanks Katie and the team

I've been buying Pack'd for around a year now from Ocado and wouldn't buy from anyone else now.

Why other brands think you want to defrost whole strawberries is a mystery to me. They're always mushy on the outside and rock hard in the centre.
Whereas the pre-sliced ones from Pack'd are absolutely perfect. You can just drop them into porridge, ice cream or granola and you get perfectly formed fresh tasting strawberries. Better quality than most fresh supermarket strawberries too these days.

Also love the banana and sweet potato.

Have never had any quality issues and love that their packaging is paper based too so less plastic in the house.

Would highly recommend.

I’ve been using Pack’d for a couple years now and I cannot recommend this company and their products enough. High quality, delicious, organic produce that is thoughtfully packaged with as little impact on the environment as possible. Fantastic! And their customer service is outstanding. My query was both answered and resolved by Katie within a day. I’m honestly so impressed with this company. Absolutely superb.

Absolutely delighted to have discovered Pack’d. I’d lost trust in the quality and value of supermarket fruit and had been searching for something genuinely high‑quality — Pack’d has completely delivered! The fruit is fantastic, especially in smoothies, and the raspberries, strawberries and blueberries are particular favourites.
We recently had a small issue with an order where a couple of items were missing. The customer service team were excellent: they replied immediately, sent out a replacement straight away, and even included an extra bag of fruit as an apology. Really impressed with this company. Highly recommend!

I really want to buy organic fruit so am sorry to report that ordering by post doesn't work successfully. I don't know whether the fault lies with DPD or not but despite lots of packaging and dry ice both of my parcels have been defrosted or nearly so. It would be good if more shops stocked a good range of this produce.
Packd replied very quickly to me with an offer to recompense me. They are investigating what went wrong in hopes of improving future deliveries. I hope they find a better way. Very good customer service.

Really incredible customer service - thank you. I had a query regarding my order - my email was was responded to promptly, and I was spoken to and treated like a human the entire time. It was such a pleasant interaction and a nice change not to be talking to an AI chat bot.

Thank you so much Katie at Pack'd for being so kind, professional and for resolving my query so fast. I will be ordering again and again.

My first order with PACK'D. I have absolutely no complaints with the fruits i ordered but i had issues with delivery. I emailed customer support and the issue was picked up immediately and dealt with extremely quickly and professionally by Katie.

I ordered 3 bags of broccoli, every single pack 80% of the bag was pure mould which is particularly concerning for me as I have an immune condition and mould allergy. I contacted the company and filled in their form and got a weak response from their technical manager. The company refused to refund me since I had purchased through Ocado and offered a weak 10% discount. I can see from other reviews on here and reviews on ocado that this is a common problem that they have failed to address and this is an absolutely unacceptable quality standard for a premium price. I will switch to the other organic tenderstem broccoli on ocado which I have never had a problem with and won’t trust this company again.

I absolutely love the Pack’d fruit and veg. I’ve bought frozen fruit and veg for years, and out of all the different brands I’ve tried, I have found the quality of Pack’d to be exceptional. I love that it’s all organic, and comes in paper packaging too rather than plastic. I find it’s really good value for organic fruit and veg too, and being frozen it retains the vitamins better than some of the fresh on the shelf. I also recently spoke with Katie to ask a question, and I found the customer service to be absolutely fantastic - so quick to reply, and really helpful. I felt that they really go the extra mile, and I honestly cannot recommend Pack’d highly enough.

Outstanding customer service from Katie, and on a Sunday afternoon! After being let down by DPD for delivery of my order, Katie rectified the situation. Quick, concise communication. I look forward to receiving my delicious frozen fruit in the next couple of days. Thank you again.