Terrible, missed order items, no one answers the phone, lady who finally did said she is from the shop which is different, her name is kiran, I’ve been excitedly waiting for the scotch steaks to arriv... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Received My first mystery box today I'm so happy with it I'm telling friends and I will definitely order again cheers and thanks 😀
I ordered for a special 60th Wedding Anniversary. Paid in full on Oct 21 and asked for delivery October 28th. It didn't arrive until November 2nd. Obviously I am very disappointed. I emailed several t... Voir plus
L'entreprise a répondu
When the four Paw Paw arrived, they were badly bruised and mainly inedible. They had been placed loosely and open in a box with no packaging support, thus, they obviously banged around (against one... Voir plus
À propos de l'entreprise
- Magasin de produits gourmets
- aussi dans
- Caviste
- Épicerie
- Fournisseur de cadeaux d'entreprise
- Magasin de souvenirs
- Service de livraison des courses
Écrit par l'entreprise
Your Grocery Store & More! Local Produce, Export Quality Meat, Deli, Beer, Wine & Groceries. What makes us different is we don't only have the brands you'd expect in a Supermarket, but we have specialty items (Gluten Free, Organic, Dairy Free, Gourmet, Artisan) that can make the difference to your cooking masterpiece. Add Barista Coffee, Award winning Gelato Ice Cream, Flowers & Gourmet Gift Boxes.... why wouldn't you want to stop in? Did I mention easy free Parking!
Coordonnées de contact
Corner of Linwood and Blackbridge Roads, Karaka, 2580, Auckland, Nouvelle-Zélande
- +64 9 291 9364
- karaka@kennerley.co.nz
- paddocktopantry.co.nz
3,0
Moyen
239 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful service
Service experience was great as they reached out to me to advise about not being able to send basket on over night courier and offered to box it or refund, I went for the box. When I came down to see the people I had gifted they showed it all to me and was beautifully done.
21 décembre 2022
Very happy with my purchase and my…
Very happy with my purchase and my parcel arrived very quickly. Am very happy
11 décembre 2022
The service they offer is truly…
The service they offer is truly outstanding. With thanks Paula
6 décembre 2022
Items were of good quality
Items were of good quality. Would like to know if I can exclude certain items in future.
1 décembre 2022
Réponse de paddocktopantry.co.nz
Hi there, an option is to make contact with us and we can make up a box without any item you'd like and adjust the price accordingly.
Awesome basket Product and service including delivery…
Product and service including delivery seamless and the person who received very impressed and will check you out also I understand and likely use . Well done
30 novembre 2022
Quick to arrive
Quick to arrive. Haven’t tasted it yet. Have to wait till after Christmas!!
6 décembre 2022
Excellent phone manner
Excellent phone manner. Fantastic service. Great product.. great communications. I can strongly recommend paddock to pantry.
24 novembre 2022
Easy website to use and found what I…
Easy website to use and found what I wanted and the amount I wanted to spend. So that was perfect. They were also able to deliver on the same day and that was great!
11 novembre 2022
Easy, fresh and reliable
It was easy to order online and select dates. However the payment system charged me delivery costs even though my order was entitled to free delivery. I would also have preferred a wider selection of chocolates such as Whitakker's minis which come individually wrapped in share packs as these are more suitable for health and safety at work environments.
10 octobre 2022
Réponse de paddocktopantry.co.nz
Hi Christina,
Thanks for your feedback, we always appreciate the time taken to write to us so that we can improve our offer.
For the delivery, our free delivery offer is only applicable to our next day delivery service as stated in our website banner, not our same day service. As our Fruit Baskets can only be delivered on the same day courier due to their delicate nature the free delivery offer doesn't apply to them. We're sorry for any confusion caused here.
As we're a small store we don't stock all chocolate options however you do raise a great point regarding health and safety in work environments. I've passed this onto the team and we will discuss what's possible.
Thanks for supporting our store, we really appreciate it.
Thanks,
Viv
Not fresh
Looked like the box had been packed days before - tomato’s soft, capsicum yuck , carrots with splits down them. Won’t be buying again sorry
22 octobre 2022
Réponse de paddocktopantry.co.nz
Hi Rachel,
We are sorry to hear this, we would like to investigate this further, Our produce is packed and sent out the day of shipping so it's fresh when it arrives. We have emailed you to look into this further and resolve this experience for you.
Regards,
Sim
Easy to order
Easy to order, the basket was beautiful!
When it didn't show up we had great customer service in sorting out.
Would have been 5 stars but unfortunately the courier side let the team down.
20 octobre 2022
Very easy to order website very clear…
Very easy to order website very clear however delivery times were a bit misleading as order wasnt delivered in time for a birthday which was disappointing
5 octobre 2022
I sent this gift to my Son for his…
I sent this gift to my Son for his birthday. Unfortunately due to bad weather the delivery was 5 days late but he loved it!! Thankyou
11 octobre 2022
two 5kg fruit boxes to be…
Arranged for two 5kg fruit boxes to be delivered. They arrived without incident and were well received.
29 septembre 2022
Definately a 5 star rating
Definately a 5 star rating, however, delivery driver left parcel with wrong buisness but when I emailed your company you got back to me quick and got on top of straight away, apologized for the inconvenience. Pretty stoked with purchase and experience. Definately will be ordering through your company again. Thanks.
29 septembre 2022
Awesome!!
They sent out the wrong bottles of wine (ordered white but received red) I found out from the person I bought them for (bday present) 2 days after it was delivered that it wasn’t what I ordered, so I called up straight away and the lady who answered was really nice and fast to fix the issue - the right bottles were delivered the very next day and they even got to keep the bottles of red wine! :)
15 septembre 2022
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