Terrible, missed order items, no one answers the phone, lady who finally did said she is from the shop which is different, her name is kiran, I’ve been excitedly waiting for the scotch steaks to arriv... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Received My first mystery box today I'm so happy with it I'm telling friends and I will definitely order again cheers and thanks 😀
I ordered for a special 60th Wedding Anniversary. Paid in full on Oct 21 and asked for delivery October 28th. It didn't arrive until November 2nd. Obviously I am very disappointed. I emailed several t... Voir plus
L'entreprise a répondu
When the four Paw Paw arrived, they were badly bruised and mainly inedible. They had been placed loosely and open in a box with no packaging support, thus, they obviously banged around (against one... Voir plus
À propos de l'entreprise
- Magasin de produits gourmets
- aussi dans
- Caviste
- Épicerie
- Fournisseur de cadeaux d'entreprise
- Magasin de souvenirs
- Service de livraison des courses
Écrit par l'entreprise
Your Grocery Store & More! Local Produce, Export Quality Meat, Deli, Beer, Wine & Groceries. What makes us different is we don't only have the brands you'd expect in a Supermarket, but we have specialty items (Gluten Free, Organic, Dairy Free, Gourmet, Artisan) that can make the difference to your cooking masterpiece. Add Barista Coffee, Award winning Gelato Ice Cream, Flowers & Gourmet Gift Boxes.... why wouldn't you want to stop in? Did I mention easy free Parking!
Coordonnées de contact
Corner of Linwood and Blackbridge Roads, Karaka, 2580, Auckland, Nouvelle-Zélande
- +64 9 291 9364
- karaka@kennerley.co.nz
- paddocktopantry.co.nz
3,0
Moyen
239 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Unfortunately the cap on the room…
Unfortunately the cap on the room deodoriser was not secure and by the time the hamper was delivered to my son and family, the liquid had spread throughout the hamper. I was extremely disappointed, though some of the goods were retrievable.
7 janvier 2022
Réponse de paddocktopantry.co.nz
Hi Sarah,
We're incredibly sorry that this has happened and appreciate that this isn't the impact that you want your gift to have on arrival.
Our team has emailed you to follow-up with more information to remedy the situation.
Thanks,
Viv
An excellent and reliable gift service.
My son lives in Auckland and I have used Paddock to Pantry on two occasions now. The first was for his birthday in October and more recently a present for Christmas. I am very impressed by the service provided. The gifts were excellently presented, delivered on time as requested and the quality of the produce looked superb and I am told they were indeed and greatly appreciated. I will have no hesitation in using the company again as it makes present buying for family in New Zealand so easy and reliable. Many thanks for an excellent service.
John Stanton.
3 janvier 2022
Réponse de paddocktopantry.co.nz
Thanks so much for taking the time to feedback John - reviews like this make our day! We look forward to helping you again in the future.
Recipient was very pleased with the…
Recipient was very pleased with the gift! Thank very much.
1 janvier 2022
I’m still not sure if my gift box was…undelivered
I’m still not sure if my gift box was delivered, I haven’t received confirmation. I had requested delivery for the 22nd December, & was contacted by the courier driver, the following week, as he could not find the address. 🤷🏻♀️
1 janvier 2022
Outstanding
This is the second year that i have used paddock to pantry for xmas gift baskets. They are truly amazing and the staff are so accommodating.
1 janvier 2022
Such a cute little gift with the most…
Such a cute little gift with the most gorgeous goodies inside. The candle is gorgeous, the bath bomb smells amazing! It is the perfect pamper gift
10 décembre 2021
Réponse de paddocktopantry.co.nz
Thanks so much Chris - we're so glad to hear that you loved the gift!
Fantastic service and great product
Fantastic service and great product! Thank you Paddock to Pantry. I appreciate your kind & prompt responses. Ngā mihi :)
9 décembre 2021
Sorry but apples were soft and gross
Sorry but apples were soft and gross. And its all quite expensive.
9 décembre 2021
Réponse de paddocktopantry.co.nz
Hi Lisa,
Sorry to hear you had a bad experience with our service. Our fruit and veg is hand picked by staff for delivery to ensure it is top quality, we are quite frustrated that the apples were not up to standard.
As for the pricing of the fruit and veg, this fluctuates often as it all depends on the supply available. Prices on our website do reflect the same prices as in store.
We do appreciate your feedback and will use it to continuously improve our service. Please email us at Karaka@kennerley.co.nz if you require any further assistance and we will contact you as soon as we can.
Kind regards,
Paddock to Pantry
It was a perfect little gift!
6 décembre 2021
Excellent all round
What a great experience. Easy to shop online, great products with something for everyone, very reasonable pricing. Delivery was met as requested and products delivered looked like their pictures on the website. The recipients were thrilled. The only thing that, i.m.o, would make this service even better is if confirmation is sent when the order is dispatched with a photo of what is being delivered. Otherwise thank you team will definitely recommend!
5 décembre 2021
Always good to deal with!
Always good to deal with!! The customer service, the products and the delivery are all exceptional. Love your work!!
5 décembre 2021
Nothing else but thumps up.👍🏼👍🏼
5 décembre 2021
Réponse de paddocktopantry.co.nz
Thanks Bianca, thanks for your support 👍👍👍
Wonderful service and product
Easy to order, great choice of gift hampers and was delivered same day. Thank you, the recipient loved it.
Alison
7 novembre 2021
Just not happy with the fact it was a…
Just not happy with the fact it was a birthday present but not delivered till about 5.30/6 at night ☹️
I know all about Covid etc etc but just would have liked to be informed and would have sorted something else.
Bernadette
6 novembre 2021
Réponse de paddocktopantry.co.nz
Hi Bernadette,
We understand that the delivery times can be frustrating and we endeavour to be as transparent as possible with this.
That's why at checkout it states that Auckland Same Day delivery is until 7pm for residential addresses and 5pm for business addresses. We've placed this here so that this is as clear as possible to customers before they place their order.
By proceeding to order with this information available at checkout we hope that our customers understand that we're doing everything that we can to communicate delivery times to them, and by placing the order customers accept that the delivery may be in the evening.
We do appreciate your order and if there are suggestions you have to how we could make this information clearer we'd welcome them - any chance to improve our customer experience is appreciated.
Thanks,
Viv
Second time I have used Paddock to…
Second time I have used Paddock to Pantry for family gifts, wonderful service thankyou
Cheers
Heather
6 novembre 2021
It was delivered on time and it was as…
It was delivered on time and it was as great as it looked on the website. Very very happy and made more orders.
6 novembre 2021
I ordered for a special 60th Wedding…
I ordered for a special 60th Wedding Anniversary. Paid in full on Oct 21 and asked for delivery October 28th. It didn't arrive until November 2nd. Obviously I am very disappointed. I emailed several times and no one respond at all. The gift was nice but the delivery and lack if response was highly disappointing.
6 novembre 2021
Réponse de paddocktopantry.co.nz
Hi there,
We understand your frustration and acknowledge our mistake. We've looked into why these were missed and have discovered that the emails were being sent to a secondary address, not the one our staff check every day. We're incredibly sorry for this and we have now updated the email address to the correct one which is checked multiple times a day. Acknowledge that this doesn't change your situation however we appreciate you taking the time to pass this on so we can improve our service in future.
Unfortunately due to COVID 19, there is a significant courier delay that is affecting all businesses including us. Our process remains the same where we send our parcels on an overnight service and NZ Post has a 98% chance of getting it there on time, but in your case it did not.
Again apologise that your experience wasn't up to Paddock To Pantry standard.
Thanks,
Brittney
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