Paint by Canvas Avis 

Painting is very calming for me and gives me something to look forward to each day. Sometimes the orders take a long time coming from China. However, I got one off Amazon once and had it in two days.

my first painting went great. 2nd painting was printed in a light pink. I was sent another but it was the same as the second painting very light pink couldn't see where to paint. Paint by canvas could have sent me one printed darker like my first painting I ordered. bad bad experience with paint by canvas. but when you have to put on magnifier to see the area to paint makes it a hard way to paint. my first painting was a higher quality than the other two that were sent to me.

Picture is exact!

I’m asked to right a review on an order I haven’t received

Delivery was on time. Amazing how real the canvas looked.word to first timers don't go for the highest level of paint pots. When you start the picture comes to life. Can't recommend enough.

i,ve purchased a few of these. every one as been great gifts for the artistic in my family.

This kit was amazing!! I was so impressed by how much it looked like the picture I sent, how high quality the materials were (brushes, paints, and canvas), and it was so fun! I also appreciated all the materials to help you do the paint by numbers like a big piece of paper with the numbers on it to go with the canvas, it made it really easy to follow and complete.
We’ll have this painting of our cats forever in our home and we absolutely love it. I highly recommend this!!

i like these sets they help me with my ADHD and keep me focused. sometimes the paint pots dry out. i wish the brushes that come with the kits were better. i also always have to order a frame and it doubles the price which i really dont understand since i used to work with picture frames years ago and they are not that expensive.

I’m thrilled I found this company! Great quality, service, sustainability policies and fast shipping. The kit includes everything needed, I didn’t have to use any of my own brushes, I received more than enough paint, the instructions were clear and the painting turned out better than expected. Would highly recommend! Thank you for helping me bring my cat portrait to life!

Really appalled at the way this company has dealt with my order.

A canvas was ordered on 11th December, supposedly delivered by Xmas… and has still not arrived! Wouldn’t refund as it’s a customised product and so sent another which was to arrive 27th January. No updated tracking information was provided so I couldn’t follow it and it’s still not arrived. Emailed on 4th and 15th February asking again for a full refund and no response. Then they have the audacity to send me emails asking how my canvas turned out! Clearly they can't cope with logistics or customer service.

Their lack of speed in trying to resolve this is terrible. Awful customer service, awful communication and awful experience.

This has been the most beautiful paint by numbers experience I’ve ever had. The quality feels truly professional, the results are amazing, and I will definitely be coming back for more.

Excellent customer service BECAUSE the last mile carrier placed my paint kit front of driveway between a full recycle bin and a full trash bin!! Clearly the trash hauler threw it right in the truck with the trash!!! Speedx delivery is not responding BUT Paint by Canvas remedied the problem immediately by sending another kit. Hopefully a different last mile carrier will be used this time. I’m still after them for an explanation for such a ridiculous delivery. Paint by Canvas, however, ROCKS

I’m fairly new to paint by number and chose Paint by Canvas for a custom piece specifically because of the great reviews I’d read on several PBN blogs and on Reddit.

I’ve only just placed my custom order, so I can’t comment on the finished result yet, but based on everything I’ve read and my experience so far, I have very optimistic expectations. I’ll be sure to leave another review once it’s completed.

I mainly wanted to share how excellent the customer service has been. Niila has been absolutely fantastic, incredibly helpful, and a pleasure to deal with.

I ran into an issue with a gift card transfer while setting up my custom PBN. The issue was on my end, not with Paint by Canvas, and Niila responded quickly and patiently walked me through everything step by step. She made the whole process simple and stress-free, and I was able to get my custom order placed without any trouble.

I’m very grateful for the support and really looking forward to starting my new project. Thank you, Niila!!!

I’ve been a customer for many years, but lately the kits haven’t been as good as they used to be. The paints feel runny and tend to streak, and I’ve had to apply three or more layers of the same color just to get a reasonably presentable result. I’m not sure what has changed, because when I first started ordering from you, the paint quality was excellent.

Paint by Canvas was fine overall, responsive, and followed up well. The issue was with the shipping carrier, which was quite poor. Our order took 17 days to arrive and missed Christmas, even though it was placed in good time with days to spare. The package also sat in a nearby city for five days without moving. That said, the product itself is good quality and fun to work on, and I would consider ordering again.

I had a really good experience with this company. The shipping was not super fast, but it was just before Christmas so I imagine they were swamped, also my order was custom. I ordered from another paint by numbers company at the same time to try them out and that order took a lot longer and arrived really damaged. Overall, the quality and customer service of Paint by Canvas was top notch and so much better than the other company I purchased from. And I LOVE my painting!

Very disappointed! Ordered a custom painting on the promise it would arrive before Christmas, this didn't happen. It eventually arrived a few days after Christmas so I reached out via their contact us page, as I no longer needed the painting due to having to source an alternative present last minute and still no response almost 2 weeks into the new year. My advice would be, dont bother with this company and use one of their many other competitors.

Paint by Canvas was extremely late for an order that I made well in advance for Christmas. They had a delay and pointed blame on their manufacturer, instead of taking ownership and providing or offering a refund or discount. My shipment/order finally arrived after Christmas but their customer service refused to offer any type of apology or refund or even a discount for my next order. Needless to say, I will never order from this company again.

excellent product absolutely loving the painting very good quality and great communication from paint by canvas and will definitely be buying more

Paining arrived 2 days ago, way beyond Christmas, way beyond what they promised...would not ever use them again