Paint by Canvas Avis 

Firstly they lied about how long it would take for delivery. Then they lied about where the parcel was. Then they failed to provide any meaningful tracking, and when I asked for tracking so I could decide what I was going to do for Xmas gifts, they simply ignored it. To make it worse, they then send out a mail saying "we messed up" to all of their customers that were not getting their gifts on time!!! All in all, their communication was appalling and their customer service shockingly bad. I would never order from this comany again and I would never recommend them to friends or family.

3 weeks after order and they still have no idea where my parcel is!!!

Like many have said, I am sure the product is good, after all, I did my due diligence and checked Trust Pilot before ordering.

Alas, I do not know for sure, as it is now 4 weeks since I ordered, it’s almost Christmas and it looks like my daughter is not going to get her Christmas present. “Disappointing” just doesn’t come close to describing this situation.

Their stock answers point to a production problem and that shipping isn’t their responsibility. My main issue was why was I only told about this yesterday? If I had been told 2 weeks ago I could have gone to a competitor and got the present I wanted for my daughter through them.

Their tracking website has not said there were any problems either. So they have given me no chance to save this Christmas present.

Further more, it is a bit rich for them to say that special deliveries are working fine. Why is the ‘production problem’ not affecting those? Something doesn’t add up and this just falls short of what you would expect from an online company these days.

Horrible! Broken shipping promises, no responses. Ya can’t cancel when they can’t ship.

Just like all the other numerous complaints. I order a custom picture for a surprise gift, with a guarantee to be here before Christmas. Paint by canvas thanks for nothing. Your solution give me 35% for next purchase. I want you ask yourself this question would you purchase from a company that took your money and did not provide a guarantee that they promised.

The end painting looks amazing and it was really fun to put together and paint!

Placed an order on 30th Nov for a Christmas present. It’s non-customised. I’m still waiting for the delivery and when contacting Customer Services I just get told it still has time to arrive. Not in time for Christmas I think! Really disappointed and reading the reviews, I’m not the only one.

First it begins with a favorite photo. Whether it's a child or a pet (which were my choices) there will be a picture that you know would make a one of a kind special portrait. You will be amazed & pleased with the results

I ordered my painting as a gift , was supposed, as they confirmed , to be shipped on Dec,01 , still haven’t received it , I emailed them and all I get is a link to track the package . I wouldn’t have to contact them if I saw progress on the tracking site ! They have no accountability to the whereabouts of the paintings they send ?
Very disappointed in this company and will now have to contact my bank to get a refund as nothing is being done from the company to find out where the painting is .. oh and I paid the extra insurance on the package

Have now waited 23 days for my purchase , made on 29th November so don’t expect your gift by Christmas!

Still no sign only emails off customer service advising they are speaking to there shipper ! Clearly he’s not Santa Clause 🤯

Buyer Beware

The response received below from Paint by Canvas , appears very common , go to trust pilot and view the multiple 1 star reviews for orders placed in November ( well before Christmas rush ) all are saying the same and all are experiencing the same response . Clearly the company have shipping problems , but are still pushing Black Friday deals and discounts ? The message below states if you don’t get your gift by Christmas ! This tells me all I need to know , for weeks they have known there was an issue , but have chosen to do nothing ! There responses are simply diverting attention from there obvious problems , I did leave a completely honest negative comment on Face Book where I purchased from , however now I’m mysteriously blocked from thier site ? 🤔

Now, from the reviews the product appears to be good (did my due diligence checks on Trust Pilot before committing)... so, I ordered a painting by numbers set for my wife; a custom piece of the whole family. I ordered in on November 29th, thinking a month will be long enough for it to arrive and give to my wife for Christmas. We are now on December 20th and it is still showing as 'in transit'... That is not good enough, I am afraid. I can get items from China shipped within a fortnight that have to go through customs clearance! What the heck is going on? It will be my last purchase from this company (if it ever arrives)...

I wish I paid more attention to the one star reviews before ordering.

I cannot comment on the quality of the product as I haven’t received anything yet.

The tracking information doesn’t work accurately and it was shipped 20 days ago but nothing has been received.

If you are based in the UK I would suggest using a UK based company as I have no idea if I will ever receive the product.

Item not delivered in time for Christmas. Customer service only via email and useless!

After placing an order on the 29/11/2025 I was led to believe by all information provided this would arrive in time for Christmas. It is now the19/12/2025 and still not arrived. After communication with the seller they still cannot confirm it will be delivered and also added in that due to it being custom made they would not refund. Don’t have too many issues online but this has been up there with the worse so far. Wish I had paid by pay pal now as at least I would have been protected.
This feels like a scam now.
The were still advertising on the 15th of December to order by the 16th for Christmas delivery.
Very bad and false advertising at its finest.

This was the latest response to my order.

Hi, thank you for your message.

With express shipping the process is indeed much faster, but standard delivery was selected for your order. We’re sorry this has taken longer than expected. You will receive your order.

Unfortunately, custom orders can’t be cancelled due to their personalized nature. They are always made to order from the photo the customer provides, so they aren’t eligible for refunds

But I’m sure you’re going to love your order.

I ordered my two canvases in 29th of November. Since then I received a tracking number without tracking information, not mentioning which company, etc. Its after I emailed them already.
The estimated delivery was 12-18th of December. I googled which company delivers with the tracking number start with ZC - it was a dodgy chinese website. First it said the number not valid. After I emailed them, somehow now its exist. Apparently the flight takes 3 days from China to the UK in 2025... Now its no update showing at all.
The websites provides 10-15 days including the pringint process. Qay excited the time...
I will report the the payment as fraud, and get my money back like that way if its not here by beginning of next week. Im done with this company for once and for all. Never again. I was looking forward to do it, now they took away all the joy from the whole experince. I work in costumer service, and honestly this company is the worst.

It was such a fun activity and was the best personal gift for the holidays! I def recommend!!

I painted a picture of my boyfriend’s kids as a gift for him and it turned out amazing. I’m not an artist by any means but it looked like it was done by a professional painter. The process of painting was so peaceful and almost therapeutic. I’m looking forward to doing another one. My boyfriend was in awe of such a thoughtful gesture. It turned out just like the photo I was recreating . I highly recommend this as a gift for someone or just a gift to yourself.

It’s been a really mixed experience- and generally either a 5 star or 1 star experience

The good: I’ve had three of the custom paintings that have been gorgeous, the lines and drawings are easy to see and the finished products do look like a photo. I love that you can customise the paintings and make something really personal. They are some of the better paint by numbers kits

The less good: I’ve had one painting that didn’t really look like the photo I sent- it was very over exposed. Customer service said it would be fine when I painted it but after working half of it, it just felt very patchy so I didn’t finish. I also received a painting as a gift in July 25 and tried to continue painting in November but the paints had dried up. This felt quick as my others have taken me several months (at least 7-8 months and paints have been fine). when asking if we could order replacements we were told they had changed suppliers and it wasn’t possible. They advise completing within 3 months which I didn’t see advertised anywhere

So essentially when it goes right it is good, but when things don’t go right the company doesn’t seem to be able to help.

Absolutely loved my Paintbycanvas experience! The painting-by-numbers kit was so relaxing and easy to follow. The colors turned out beautiful and the quality of the canvas was great, such a peaceful activity to unwind after a long day.

Great product; able to be tailored to be a personal impact and individual experience.

Paint By Canvas is amazing!

I love so much that you can use one of your own special photos to create a personal paint by numbers. The kit is beginner friendly and gives you everything you need to make a fab piece of art.