Discovered Palome through social media a year ago - and I LOVE their clothes! I have bought 2 pairs of jeans - Temple plush most recently - gorgeous denim, hang beautifully and feel lovely. I also b... Voir plus
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I have just received my first order from Palome & couldn’t be happier. The styling & quality I can’t fault. Order received very quickly, beautifully wrapped/boxed & a gorgeous free gift, thank you.... Voir plus
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I purchased the Etoile cashmere hoodie and it’s beautiful. Good quality cashmere, very soft. I went for the size 12 which gives me a little room underneath for a long sleeve tee shirt. Arrived beautif... Voir plus
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Very impressed with my delivery. My order arrived in a lovely box and the cardigan was packaged nicely inside with a nice fragrant. Appreciated the care and thought that has gone into to this. The... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Timeless staples from the world's finest ateliers. Exquisite fibres and textures. Grade A Mongolian cashmere, Japanese and Italian denim, linen and organic cotton, crafted with care.
Coordonnées de contact
Royaume-Uni
- hello@palome.com
- palome.com
4,7
Excellent
292 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I discovered Palome on social media…
I discovered Palome on social media somewhere..
Originally it was for your jeans. Having tried various styles, although they fit perfectly I didn't feel were right for me.
I am almost 60 and so happy to have discovered your clothes. They are all classic pieces, beautifully cut and just about within my budget. I feel they will stand the test of time and great wardrobe staples.
I have also purchased a few things for my 33 year old daughter who has been delighted, particularly with the jumpers!
The ordering and return service is flawless as is the customer service when seeking advice.
Well done!!
2 janvier 2026
Avis spontané
Réponse de Palome
Hi Rebecca,
Thank you so much for taking the time to share such a thoughtful review. We’re truly delighted to hear that you’ve found pieces you love and that they feel like timeless wardrobe staples, that’s exactly what we aim for.
It’s also wonderful to know your daughter has been enjoying her pieces too, especially the jumpers. Your kind words about our service, returns, and support really mean a lot to our small team.
Thank you again for your support and encouragement!
Best,
Ilona
OK, not a great experience
Ordered a t-shirt and a cardigan. The t-shirt was fine and I wrote a positive review that was published.
The cardigan was very big and very scratchy on my skin so I sent it back and wrote a less positive review about that. The cardigan review still doesn’t seem to be on the site so I think they are only publishing the ones they like. To be clear, I am talking about reviews on Palome’s own site.
Then well over a month later I realised they hadn’t acknowledged the return or made the refund. I sent an email and they did then make the refund and apologise, but I definitely recommend keeping an eye on your account if you send a return.
2 janvier 2026
Avis spontané
Réponse de Palome
Dear Customer,
Thank you for taking the time to share your experience, and we’re really sorry it didn’t feel smooth from start to finish.
We want to reassure you that we are 100% transparent with reviews. Both positive and less positive reviews are published, but it can sometimes take a little time for Trustpilot’s systems to process and display them, which may explain the delay you noticed.
We’re also sorry again for the delay in acknowledging your return and issuing the refund. During busy periods this can unfortunately take longer than usual, but we completely agree that keeping customers informed is important, and your feedback helps us improve.
Please don’t hesitate to contact us directly at hello@palome.com
. We’re always happy to help !
Best,
Ilona
Returning customer …
I’m in love with the products from Palome. Beautiful items, stunning quality - exceptional, personal service, and very fast delivery.
1 décembre 2025
Avis spontané
Réponse de Palome
Hi KB,
Thank you so much for your lovely review. We’re absolutely delighted to hear you’re a returning customer and that you’ve been enjoying the quality, service, and delivery. Your kind words truly mean a lot to our small team.
We can’t wait to welcome you back again soon.
Best,
Ilona
I have been following Palome for a…
I have been following Palome for a while as the quality and price looked to be fantastic and also backed up with great reviews. My expectations were therefore quite high but was sadly disappointed with the cashmere sweater I received as a Christmas gift from my husband. This is the first cashmere sweater that has felt rough to touch and itchy on my skin right out of the box. I’ve had lots of great quality cashmere items in the past (not from Palome), that were far superior in terms of feel and softness.
Update:
Palome did reach out to me and kindly sent an alternative sweater for me try. I'm pleased to say that this one was much better and inline with my expectations. Although I was disappointed with my initial purchase, Palome did make things right and were really excellent with their customer service. This does go such a long way and it gives me confidence to purchase other items.
30 décembre 2025
Avis spontané
Réponse de Palome
Hi Stacey,
I’m really sorry to hear about your experience and thank you for sharing this feedback.
Please don’t hesitate to contact us directly at hello@palome.com so we can help resolve this for you as smoothly as possible.
Best,
Ilona
Superb quality garments at excellent…
Superb quality garments at excellent prices. Very quick delivery and absolutely no hassle returns ( i got 2 sizes for comparison) . I will keep using this company as I have been very impressed.
27 décembre 2025
Avis spontané
Réponse de Palome
Hi JC,
Thank you so much for your lovely review. We are truly grateful you took the time to share your experience.
It is wonderful to hear that the quality, pricing, and delivery all felt right for you, and that the returns process was smooth and easy. Being able to shop with confidence, especially when comparing sizes, really matters to us.
Knowing you plan to keep coming back means more than we can say. We look forward to welcoming you again and being part of many more happy orders ahead.
Warmly,
Vera
I have ordered several times
I have ordered several times, I have two brilliant pieces of knitwear, one in cotton and one in cashmere, both excellent quality and value for money a tops and lovely pair of jeans. I also cannot praise the customer service more highly.
8 décembre 2025
Avis spontané
Réponse de Palome
Hi Siân,
Thank you so much for taking the time to share such kind words.
It means a great deal to us that you have chosen Palome time and again, and that our clothes have found a place in your wardrobe. Knowing they are being worn, enjoyed, and lived in is exactly why we do what we do.
Being able to look after you really is our pleasure. We hope many more of our pieces will have the chance to join you and accompany you through your everyday moments.
With heartfelt thanks,
Vera
The clothes from Palome are absolutely…
The clothes from Palome are absolutely lovely and such great quality. You can really see the care and thought that goes into packaging the gifts — it feels so special and personal.
What truly stands out, though, is the customer service. I can honestly say I’ve never experienced such incredible customer care from a company before. Palome really goes above and beyond.
1 novembre 2025
Avis spontané
Réponse de Palome
Hi Hayley,
Thank you so much for taking the time to leave such a thoughtful and generous review. It truly means a great deal to us.
It has been a real pleasure looking after you, and I am so glad to hear that both the pieces and the care behind them made you feel something special. Your words have been shared with the wider team and brought many smiles.
Wishing you so much happiness, and thank you again for choosing Palome.
Warmly,
Vera
Amazing quality cashmere for a…
Amazing quality cashmere for a reasonable price and fantastic customer experience. Super fast delivery. I thought it must be too good to be true when I saw the instagram reviews but it lived up to all the superlatives. What a find.
24 décembre 2025
Avis spontané
Réponse de Palome
Hi Ali,
Thank you so much for taking the time to leave such a wonderful review. I’ve shared your kind words with the rest of the team, and it genuinely made everyone’s day - we’re so happy that the care and craftsmanship behind our pieces came through.
It truly means a lot to know that something we’ve made so thoughtfully has been so warmly received. Thank you again for your support and encouragement. Wishing you many happy wears and a lovely time ahead.
Warm regards,
Vera
Amazing company
Amazing company. Beautiful clothes, decent prices for the quality. My new favourite company, sorted an enquiry I had quickly, fast delivery. I wouldn’t hesitate to order again, already had 3 orders.
20 décembre 2025
Avis spontané
Réponse de Palome
Hi Jill,
Thank you so much for your kind message. We’re genuinely delighted to hear how much you’ve been enjoying the pieces and your experience with us. Knowing we’ve become one of your favourite companies truly means a lot to our whole team.
Wishing you a very Merry Christmas, and we hope more of our pieces will be lucky enough to find a place in your wardrobe and bring a little extra joy to your everyday life.
Warmly,
Vera
I am telling everyone I know to use…
I am telling everyone I know to use this website- it’s amazing! I’ve bought some tops, jumpers and a pair of trousers and each item is perfection! The quality of workmanship is top class and the materials are excellent quality. The fact that the pricing is very reasonable and transparent makes it worth a five star review. The delivery so far has been in one or two days and when I contacted the team there with a query on colours they responded promptly and were very helpful. This website is a must for anyone who loves clothes!
19 décembre 2025
Avis spontané
Réponse de Palome
Hi Mary,
Thank you so much for taking the time to leave such a lovely review - it means more to us than we can say.
We’re so glad you’ve been enjoying the pieces, from the quality and materials to the service and delivery. Knowing our work has been part of such a positive experience is incredibly rewarding.
Thank you again for your support and trust. Wishing you a very Merry Christmas and a wonderful festive season.
Warmly,
Vera
I now have 5 Palome jumpers and plan to…
I now have 5 Palome jumpers and plan to buy more. The quality is first class and the price better than high street. I cannot recommend this company highly enough!
18 décembre 2025
Avis spontané
Réponse de Palome
Hi Brigitte,
Thank you so much for taking the time to share such a lovely review.
It truly means a lot to us to hear that you’re enjoying your Palome jumpers and that the quality and value have stood out to you.
Knowing Palome has earned a place in your wardrobe is the best feedback we could ask for, and we can’t wait for you to discover more pieces in the future.
Thank you again for your support and recommendation.
Wishing you a very lovely holiday season.
Warm wishes,
Ilona
The must exquisite cashmere jumper
I recently bought the navy 100% cashmere Emile jumper, what a treat, it’s super soft! Perfect if you have got a long torso as well because it seats nicely below your waist. The quality and feel are amazing!
100% recomended it!
10 décembre 2025
Avis spontané
Réponse de Palome
Hi Margarita,
Thank you so much for taking the time to share this, it truly made our day to read. We are so happy to hear you love the Emile jumper, especially the softness and the fit. It is one of those pieces designed to feel like a little luxury you can live in.
Thank you as well for your recommendation and for being part of the Palome journey. We hope it brings you many cosy, beautiful moments.
Wishing you a lovely Christmas !
Best,
Ilona
Super quality, super customer service, unbelievably reasonable price
I ordered a wool/cotton jumper and a merino vest, and was a little dubious about the quality to expect with their reasonable prices. My order arrived within a few days, boxed and wrapped in tissue paper with a little scarf included as a gift. Both items are beautiful: the jumper is outstanding - chunky, soft and luxurious and about 1/4 of the price of similar garments from the likes of Wyse London etc. I will definitely be watching out for Palome's fortnightly drop of new styles
9 décembre 2025
Avis spontané
Réponse de Palome
Hi Samantha,
Thank you so much for your wonderful review , it truly means a lot.
We’re delighted to hear how much you enjoyed your pieces, from the quality of the wool and merino to the unboxing experience. Our team puts a lot of care into every detail, so it’s lovely to know it reached you that way.
We’re also really glad the value and craftsmanship stood out to you, and we can’t wait for you to discover the new styles in our fortnightly drops.
Thank you again for your support, and we’re always here to help.
Warmest wishes,
Ilona
Lovely hoodie
Lovely hoodie. Made with excellent quality materials and with style. Beautiful garment yet still very good value. Clear website and speedy delivery. Thankyou
1 décembre 2025
Avis spontané
Réponse de Palome
Hi Elaine,
Thank you so much for your lovely review, we’re really happy to hear you’re enjoying your hoodie. We put a lot of care into our materials and fit, so it means a lot to know it feels just right for you.
Thank you also for your kind words about our website and delivery ,we’re glad everything arrived smoothly.
Warmest wishes,
Ilona
I asked a question about whether the…
I asked a question about whether the hoodie would be available in a size 16 in the future and the response was very quick and explained the situation very well indeed. Thank you
27 novembre 2025
Avis spontané
Réponse de Palome
Hi Kathryn,
Thank you so much for your kind words , we’re really glad the explanation was helpful. If you ever have any other questions about sizing, restocks, or future drops, we’re always here to help.
Warm wishes,
Ilona
really lovely clothes at very…
really lovely clothes at very reasonable prices for the quality - amazing customer service too
5 novembre 2025
Avis spontané
Réponse de Palome
Hi Loppers,
Thank you so much for your kind words. We’re delighted to hear you’re enjoying the pieces , it truly means a lot that you felt well looked after. We put a great deal of care into both the quality of our clothes and the way we support our customers, so your feedback really makes our day!
Warm wishes,
Ilona
Really great quality for descent price
Love the packaging and the quality of the clothes is really great. I feel that I am paying for high quality clothes, that are delivered in such a lovely packing and the fit is also great. I ordered two cashmere sweaters, really nice fit and they were true to size. Highly recommend if you are still doubting whether it is legit or not...
24 novembre 2025
Avis spontané
Réponse de Palome
Hi Ms pena,
Thank you so much for this beautiful review , it means a lot to us. I’m so glad to hear the cashmere pieces fit perfectly and that the quality and packaging made the experience feel special. We put a lot of care into every detail, so hearing that it came through on your side truly makes our day.
Thank you again for recommending us , it really does help a small brand like ours grow.
Warm wishes,
Ilona
Speedy delivery and beautiful item
Speedy delivery and beautifully packaged. The cardigan is such good quality and I have barely taken it off! So competitively priced. Palome has become my go to for classic, timeless pieces.
23 novembre 2025
Avis spontané
Réponse de Palome
Hi Sarah,
Thank you so much for your lovely review , we’re delighted to hear your cardigan arrived so quickly and that you’ve been enjoying it already. Knowing it’s become one of your go-to pieces truly means a lot.
We’re thrilled to be part of your wardrobe for classic, timeless staples.
Warm wishes,
Ilona
Lovely sweater but...
-1 stars, mainly for 2 reasons.
Firstly, this is my second order. I ordered a sweater in October and delivery was £3.99. This time, I ordered something and delivery was £5.99. I would have preferred a cheaper delivery cost-- some people don't mind waiting. In fact, it's something I enjoy. Someone else has also mentioned the delivery packaging issue and I also agree. The box is really large for one item. I feel like this kind of unboxing experience was designed for social media reels and imitating luxury. While it's a nice touch, I think a 'sustainable wardrobe' should extend to packaging and shipping. The box is nice, but I don't need another one. Maybe you could offer customers a choice at checkout and allow them to save on delivery cost as a result?
Secondly, while I like the Charlot sweater I ordered this time, I felt that the photos were not entirely helpful. I knew I was ordering a boatneck, but it is ever so slightly square. I double checked the photos on the models and they actually don't show the neckline - in particular on the grey sweater, the model's hair is covering most of the neckline. In this instance, I'm not going to send it back because it happened to be an acceptable surprise but as an online-only store, I feel that it would help customers make decisions if you have photos of the clothing laid flat or on hanger, as well as on a model.
Nonetheless, I did get a lovely, soft sweater for about £20-50 less than other high street brands so I won't complain too much. I have eczema but recently discovered I can wear cashmere when flare ups recede and that's a relief as the we're going through a cold snap. I may not buy again soon but I might check back in a few months to see if any of the sustainability credentials improve.
21 novembre 2025
Avis spontané
Réponse de Palome
Hi Stephanie ,
Thank you so much for your thoughtful feedback, it really helps us improve.
I’m sorry the delivery cost and packaging didn’t feel right for you. We’re currently reviewing more flexible shipping options and a lighter, more sustainable packaging choice at checkout, so your comments are perfectly timed.
You’re also absolutely right about the neckline photos , we’ve shared this with our creative team to make sure future images show details more clearly.
I’m really glad the Charlot sweater itself worked well for you, and thank you again for taking the time to share your experience.
Warm wishes,
Ilona
I have purchased two items from Palome…
I have purchased two items from Palome and they are absolutely beautiful and well made but I have to say the packaging was a surprise. They arrived in a lovely box and wrapped in even more beautiful paper. So my first order would definitely not be my last.
Amazing job 10/10 and very happy :O) customer. Thank you Palome :O)))xx
17 novembre 2025
Avis spontané
Réponse de Palome
Hi Tamara,
Thank you so much for your kind words. We’re truly delighted that your pieces felt beautiful from the moment you opened the box.
We can’t wait to welcome you back again soon.
Warm wishes
Ilona
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