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Lisez les avis des autres

Noté 1 sur 5 étoiles

Panameedia U.K stole my money They did not supply the phone that I ordered and pay for , they supply low quality phone and not answering my e-mails Don’t buy from them !!!

L'entreprise a répondu

Noté 5 sur 5 étoiles

I thought it would be good to write a review after reading so many bad ones. I purchased 2 x Zoomshotpro camera lenses, but unfortunately they didn't suit my needs. I was given a return address whic... Voir plus

Noté 1 sur 5 étoiles

Like others, I returned substandard goods bought online from Panameedia for refund. The UK address Unit 2 Benacre Drive, Birmingham B5 5RF. Since September 2020 they blamed Paypal, then a technical er... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

This company is a scam, don't give them your money. I returned $250 worth of product that I was not happy with (electric toothbrushes that didn't even work) I paid for shipping as per their request, t... Voir plus

L'entreprise a répondu

À propos de l'entreprise


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TrustScore 2 sur 5

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Noté 1 sur 5 étoiles

Panameedia U.K stole my money

Panameedia U.K stole my money
They did not supply the phone that I ordered and pay for , they supply low quality phone and not answering my e-mails
Don’t buy from them !!!

12 juin 2025
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Dear
We are sorry to hear that.
Our team has already reached to you over registered email address and will assist you in best possible resolution.

Regards

Noté 1 sur 5 étoiles

no recibo mi compra

Hace un mes y medio que compre un audifono y aún no recibo nada, envie correos sin respuesta, como es logico audifono es para la salud , necesito el producto o el dinero de vuelta para comprar en otro sitio este artefacto imprescindible para mi.

2 janvier 2025
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Estimado/a

Le enviamos este mensaje para informarle que su pedido ya ha llegado a su país y que lo recibirá pronto. Los detalles de seguimiento ya se han enviado a su dirección de correo electrónico registrada.
Comuníquese con nuestro servicio de asistencia por correo electrónico para obtener más ayuda.

Saludos cordiales

Noté 1 sur 5 étoiles

me mandan un invoice numero…

me mandan un invoice numero e62984ec228fc4 que fue cobrado y todavia no recibi el celular pedido (mate pro x2). espero de todo los comentarios negativos que lei que el pedido no sea una estafa!!!!!!!

14 juillet 2024
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Estimado
Gracias por su mensaje.

Quiero informarle que su pedido ya ha llegado a su centro de clasificación local y que debería ser entregado esta semana.

Saludos

Noté 5 sur 5 étoiles

רכשתי דרכחם טלפון מקס פון אני מאוד…

רכשתי דרכחם טלפון מקס פון אני מאוד מאוכזב הטלפון לא תקין ואין עם מי לדבר

25 juin 2024
Avis spontané
Logo de Panameedia

Réponse de Panameedia

ניסים יקר

אנו מצטערים לשמוע שאינך מרוצה מהמוצר. כמו כן, לא קיבלנו שום אימייל או הודעה מהצד שלך עד עכשיו לגבי זה.
צוות התמיכה שלנו ישלח אליך דוא"ל לגבי ההזמנה שלך אז אנא הסבר את הבעיה שם בפירוט והם בוודאי יסייעו לך.

גלוי לב

Noté 1 sur 5 étoiles

WinterSecret vest online = SCAM!

I ordered the WinterSecret vest online and it doesn't work.
It worked one time only.
A day after, when I try to turn it on, I press the button, it goes through the three colors but then turns off.
The battery is full, and I'm doing exactly what I did the first time, but it just doesn't work.
Nothing happens.
I wrote to Panameedia twice! More than 10 days ago, and there's no answer.
This is a fraud. Panameedia shame on you. You stole my money. And from what I see online, there are many other people like me, that you've deceived.
I expect to get a refund for the full amount, but then again, I thought I was buying from a decent company.

*******************************************************
Reply to Panameedia's reply:
I'm sorry, but this solution is not acceptable. You provided me with a defective product for which I paid a significant amount of money. Considering the numerous similar reviews online, it's challenging for me to trust your proposed resolution.

I am not willing to invest more money and effort in returning a product that was faulty from the start. Instead, I propose a different arrangement: provide a full refund, including the return shipment cost, and then I will return the vest. This way, we can resolve the matter promptly and fairly.

I hope for your understanding and cooperation in this matter.

19 novembre 2023
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Dear Customer,

We are sorry for the inconvenience caused to you.

You can send the shipment back to us in the same unused condition that you received it to the same address that is mentioned on the package.

As soon as you send the package back, please indicate with a receipt, the tracking number and the delivery company promptly. Once we have the parcel back, we'll proceed further and refund you the purchase amount.

Please feel free to ask any questions.

Regards
Linda

Noté 1 sur 5 étoiles

Desastre

La verdad es un desastre el servicio prometen algo que no cumplen compre el celular prox2 y nunca me llegó es una vergüenza y una estafa todo esto lastima pensaba que eran gente sería lo único que me llegó eso y después nunca mas noticias SF6042545836160 contesten alguna ves.

24 août 2023
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Dear Customer,

Thank you for contacting us.

This is to inform you that your order is already shipped and currently in transit.

You can track your order here - https://t.17track.net/en#nums=SF6042545836160

Please be assured that the product will be delivered to you in regular/normal time.

Let us know if you have any questions.

Noté 1 sur 5 étoiles

UPDATE 8-18-2023 VacuumGo Pro

UPDATE 8-18-23: Panameedia replied to me that I can "... send the shipment back to us in the same unused condition that you received it to the same address that is mentioned on the package." What the heck??? I guess they didn't read the part about I am happy with the product so why would I want to return it? Also, I mentioned I can't view the receipt because the link to the receipt is marked as UNSAFE by Microsoft. PANAMEEDIA: please pay attention! I can't view the receipt but I've already put in a disput with my credit card because this item was not $65.00 when I placed the order! ORIGINAL COMPLAINT 8-17-2023: Ordered the VacuumGo Pro. I'm perfectly satisfied with the product it works great but the problem is that they overcharged me by $50.00 on my credit card, so I had to put in a dispute. When I click on the link to the invoice in the email confirmation, I get a security warning that the site is unsafe, so I have no record of the invoice totals, only an order number. Also, I've sent them 3 emails on how do I buy replacement dust cartridges and no response. Just in case Panameeedia is reading this, order number is b4ae359fda3d3e.

16 août 2023
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Dear Customer,

We are sorry for the inconvenience caused to you.

You can send the shipment back to us in the same unused condition that you received it to the same address that is mentioned on the package.

As soon as you send the package back, please indicate with a receipt, the tracking number and the delivery company promptly. Once we have the parcel back, we'll proceed further and refund you the purchase amount.

Please feel free to ask any questions.

Noté 1 sur 5 étoiles

ESTAFA

A la fecha no he recibido de Panameedia el Producto ScratchUndo Pro por el que abone $AR 12.358 ,bajo el N° de Pedido RU94888364NL,ya ha pasado un mes y no tengo noticias al respecto Esto lo llamaria una ESTAFA

2 janvier 2023
Logo de Panameedia

Réponse de Panameedia

Hola,

Lamentamos no poder encontrar ningún historial con su nombre o dirección de correo electrónico.

Se le solicita que comparta el número de factura de su pedido.

Por favor, confirme también los siguientes detalles:

1. Nombre completo y correo electrónico utilizados al realizar el pedido
2. Tarjeta de Crédito últimos 4 dígitos (Si paga con CC)
3. Dirección de entrega
4. Artículos pedidos y el monto total del pedido.

saludos
Linda

Noté 1 sur 5 étoiles

MALISIMA LA EXPERIENCIA HACE SESENTA…

MALISIMA LA EXPERIENCIA HACE SESENTA DIAS QUE REALIZE EL PEDIDO Y LO UNICO QUE CONTESTAN A MIS CORREOS QUE ESTA EN TRANSITO Y ME ENVIAN EL NUMERO DE You can track your order here 17trackSF6042364686627, que no sirve para nada YA LO COBRARON ME SIENTO ESTAFADO TOTALMENTE. Me contestan que va a llegar en tiempo y forma , ya me estafaron la entrega era en 7 días, dudo que lo envíen, lastima no saber donde denunciar para qie me devuelvan los U$S 350 que me cobraron. Lastima no se como gmhacer que me devuelvan el dinero son unos estafadores

23 octobre 2022
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Hello,

We are sorry for the inconvenience caused to you

This is to inform you that your order is already shipped and currently in transit.

You can track your order here - https://t.17track.net/en#nums=SF6042364686627

Please be assured that the product will be delivered to you in regular/normal time.

Let us know if you have any questions.
Regards
Linda

Noté 1 sur 5 étoiles

Muy mala experiencia de entrega

Muy mala experiencia de entrega, no dan razones, nadie responde, no indican tiempo de entrega, incertidumbre si recibiré el producto o no... pésimo... espero recibir los productos y nunca más...

7 novembre 2022
Logo de Panameedia

Réponse de Panameedia

Hola

gracias por contactarnos

esto es para informarle que su pedido está en tránsito, puede rastrear su pedido aquí https://t.17track.net/en#nums=RU906740985NL

por favor siéntase libre de hacer cualquier pregunta

Saludos
Linda

Noté 1 sur 5 étoiles

No drone. No communication. Money lost

Ordered a drone about 3 weeks ago. Got a txt msg saying it's being processed. No tracking number provided. Phone numbers don't ring. Emails sent with no reply now for days. I would appreciate a refund & should of read your reviews first as there is a large amount of this very thing.

7 septembre 2022
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Hello

Thank you for contacting us.

This is to inform you that your order is already shipped and currently in transit.

You can track your order here - https://t.17track.net/en#nums=LV562482200CN

Please be assured that the product will be delivered to you in regular/normal time.

Let us know if you have any questions.

Regards
Linda

Noté 1 sur 5 étoiles

Dodgy, rip off company! DO NOT USE!

Ah! Well the reviews confirm MY experience too!

I bought the "USmile Pro Ultrasonic Toothbrush" as I've had bad experiences with local dentists, due to bureaucracy actually. And I wanted to look after my teeth/gums properly myself.

I bought this product, but when it arrived, (and it's STILL in the packaging!) and you realise, and tell the company: PanaMeedia Support Team, that you have a wonky tooth on the bottom row of teeth, that actually sticks out, therefore a rounded tooth shield won't fit, they don't care, and just refer you to your Dentist. They have not refunded me. So, I've lost a LOT of money! Not happy.

DO NOT USE THIS COMPANY!!!!

By the way, my purchase was a year ago, and you can see from the 2022 reviews, that these are still CHEATING, THIEVES!!!

Good, honest, ethical companies offer refunds and returns.

Shame on this dodgy company.

THIS IS WHAT THEY EMAIL WHEN YOU COMPLAIN;

Dear Lucinda,

We are sorry for the inconvenience caused to you.

We regret to inform you that we are not able to refund you as our payment gateways do not allow us to refund after 180 days.

You can get further information from the PayPal.

Please stay healthy and safe.

Please feel free to ask any questions.

Regards,

Frank
Customer Support Team

4 juillet 2022
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Hello,

We are sorry for the inconvenience caused to you

As per our policy we provide 30 days return policy and as per our data base you have not purchased the warranty and we can not refund the amount after 180 days.

Please feel free to ask any questions.

Regards
Linda

Noté 1 sur 5 étoiles

I ordered an air con unit back on June…

I ordered an air con unit back on June 16th 2022 from PANAMEEDIA on a well known media website for £66.21, as advertised a quick delivery, expecting a delivery in the last few days, or atleast a communication telling me what was happening, BUT NOTHING !! I find this type of business dealing extremely poor and like a SCAM and hope NO OTHER MEMBERS OF THE PUBLIC are dealing with this company. As a health campaigner who has many facebook sites i will put this bad company across the pages to raise AWARENESS.

UPDATE per message below, when i wrote the complaint i had NOT received the item or had any communication from your company. The item turned up on my doorstep a few days later. Try communicating with your customers it might just help your company, and stop the negative reports that you are getting.

27 juin 2022
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Hello

We are sorry for the inconvenience caused to you

This is to inform you that as per the tracking information, your order has been delivered already. If you have not received it yet, please get in touch with the Local Post Office for more details on the order.

Let us know if they are not able to find the details.

Regards
Linda

Noté 1 sur 5 étoiles

SOBRE COMPRA DE RELOJ

Buenos dias Sres. de PANAMEEDIA OU, ya hice varios correos a su plataforma y no recibo ni una sola respuesta hace un mes que compre el producto supuestamente llego a Perú, pero no llego a la direccion que se tenia que entregar sin embargo el producto ya esta de retorno segun este numero de seguimiento UN023388418MU , por lo que le solicito por favor comunicarse con mi persona o hacerme la devolucion de mi dinero. este es mi umero de compra 0258f68c28816a yo me siento decepcionado de sus trato porque nunca se contactaron con mi persona solo por medio de TRUSTPILOT, pero recibi tambien datos cuando el pedido ya estaba de retorno

solicito por favor que se contacten a mi persona porque necesito mi producto o la devolucion de mi dinero.

gracias
Amigos de PANAMEEDIA yo quiero el producto como podemos hacer para el envio de nuevo a una nueva direccion porque me interesa la compra por eso pedi solo que tarde me.llego el seguimiento si no hubiera yo mismo ido a recoger
Por favor contactame
Garcias

9 juin 2022
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Hola,

Lamentamos las molestias ocasionadas

Esto es para informarle que hemos enviado su solicitud al departamento correspondiente y luego de la verificación, iniciarán el proceso de reembolso.

El proceso de reembolso se iniciará dentro de las 72 horas. Recibirá una confirmación por correo electrónico cuando se procese el reembolso por nuestra parte.

Puede tomar de 07 a 10 días hábiles para reflejar el monto en su cuenta dependiendo del método de pago.

Si está satisfecho con la resolución, le solicitamos que elimine su revisión.

Por favor, siéntase libre de hacer cualquier pregunta.

Saludos
Linda

Noté 1 sur 5 étoiles

False advertising and no follow up

I bought a drone and still waiting for any acknowledgement that the order is being processed.
I feel that it will not happen.
Stay clear of this company.
I'm happy to reverse my review if things actually happen.

5 octobre 2021
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Hey there!

We are sorry about the unpleasant experience you have encountered.

Please be informed that due to incomplete details, we are unable to find your order in our system.

It will be great if you contact us with the order details i.e, Invoice number, Full name, and email address used when ordering by email at care@urpurchase.com
Kindly give us a chance to address your concern and provide the best possible resolution to you.

Warm regards,
Linda

Noté 1 sur 5 étoiles

I bought a drone from this company in…

I bought a drone from this company in August 2021 for my son's 6th Birthday at the beginning of September and still waiting for it. No update on the order since it was dispatch from China! I've tried emailing and calling their customer service with no response. Stay away. I'll be taking them to the small claims court if they don't get back to me soon

22 septembre 2021
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Hey there!

We are sorry about the unpleasant experience you have encountered.

Please be informed that due to incomplete details, we are unable to find your order in our system.

It will be great if you contact us with the order details i.e, Invoice number, Full name, and email address used when ordering by email at care@urpurchase.com
Kindly give us a chance to address your concern and provide the best possible resolution to you.

Warm regards,
Linda

Noté 1 sur 5 étoiles

Ordered a drone on the 12th May 2021

Ordered a drone on the 12th May 2021, no news or sign of this arriving. Today the 17th July 2021 and still no news or sign of my order. Feel like I've been scammed.
Peter.
Australia

17 juillet 2021
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Hey there!

We are sorry about the unpleasant experience you have encountered.

Please be informed that due to incomplete details, we are unable to find your order in our system.

It will be great if you contact us with the order details i.e, Invoice number, Full name, and email address used when ordering by email at care@urpurchase.com
Kindly give us a chance to address your concern and provide the best possible resolution to you.

Warm regards,
Jennifer

Noté 1 sur 5 étoiles

They sent me a bogus tracking number

19 mai 2021
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Hey there!

We are sorry about the unpleasant experience you have encountered.

Please be informed that due to incomplete details, we are unable to find your order in our system.

It will be great if you contact us with the order details i.e, Invoice number, Full name, and email address used when ordering by email at care@urpurchase.com
Kindly give us a chance to address your concern and provide the best possible resolution to you.

Warm regards
Molly

Noté 1 sur 5 étoiles

Bought 2 teeth cleaning gizmo

Bought 2 teeth cleaning gizmo. After recieving them without opening I returned them as instructed, they acknowledged recieving them and sending a refund. No refunds, I have emailed them a dozen times each time they ask me to wait while they investigate. BS they are a bunch of SCAMMERS. I wish I could go visit them. BAD BAD BAD BAD COMPANY

12 avril 2021
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Hey there!

We are sorry about the unpleasant experience you have encountered.

Please be informed that due to incomplete details, we are unable to find your order in our system.

Kindly contact us with the order details i.e, Invoice number, Full name, and email address used when ordering by email at care@urpurchase.com

Please give us a chance to evaluate the situation and investigate the concern so that we can provide the best possible resolution to you

Warm regards,
Jennifer

Noté 1 sur 5 étoiles

I responded to an ad that made claims…

I responded to an ad that made claims about offering special technology to improve WiFi speed. This company sent me a bog standard WiFi repeater. They also charged £36 for a product that I now find I can get for around £15 - 17 (the same brand, same model). In fairness, they have responded quickly to my e-mail complaints and offered a 5% discount and then a 10% discount in some kind of recognition of my complaints about misrepresentation and vastly inflated price. I was going to return the product and accept a refund until I saw the reviews here and realised that I would be very lucky to get the refund so I've decided to keep the product, but I've requested a £20 refund, this being the difference between the price on Amazon and the price this company are charging. I am probably going to report them to the ASA and Trading Standards, especially if I get no partial refund.

An update to the initial review:

After several e-mails back and forth, attempting to offer a discount, the company decided to offer a full refund and said I could keep the goods. The refund was received the following day. However, given the experience of others who have reviewed this company, it seems that I have been very lucky. I would not use this company again.

6 mars 2021
Avis spontané
Logo de Panameedia

Réponse de Panameedia

Hey Godfrey!

We deeply apologize for the experience you have had with the order

We will try that you will not face such an issue with us in the future.

If you have additional questions, you can contact our support team by email at care@urpurchase.com, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.

Sincerely,
Molly

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