Great customer service team - esp Harry - I made a mistake on my order, he corrected it and my order still arrived very quickly. A very positive experience.
L'entreprise a répondu
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Lisez les avis des autres
Recommend Pants and Socks highly for top customer service. Purchased multiple pairs of underwear via lovethesales, 3-pack from P&S and 2 x 3-packs from another. Sizes on lovethesales were incorre... Voir plus
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Arrived when stated, was well packaged, grandson say they fit really well and are very comfortable, will be wanting more in the future
L'entreprise a répondu
The items I’ve purchased are still in the box as recipient’s birthday is 23/04, but I’m sure he will be happy. The ordering from this company was seamless with quick delivery plus comms were good. I... Voir plus
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À propos de l'entreprise
À propos de Pants & Socks
Écrit par l'entreprise
Pants&Socks … it’s what we do. We sell men’s underwear.🩲🧦
We are the official stockist for all the top brands such as Calvin Klein, Boss, Ralph Lauren, Saxx and many more.
SHOP HERE ➡️ www.pantsandsocks.com
Coordonnées de contact
Royaume-Uni
- admin@pantsandsocks.com
- pantsandsocks.com
4,5
Excellent
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service from Pants and Socks
Excellent service from Pants and Socks, I always stock up when they have offers on my preferred boxers.
8 juillet 2024
Réponse de Pants & Socks
Thank you for the great review Nigel! We're so happy to hear you loved our service. 🤩
Réponse de Pants & Socks
Thank you for the great review! We're so happy to hear you loved our service. 🤩
Réponse de Pants & Socks
Thank you for the great review Terence. 🤩
Different sizes instead of a one size to fit all
Products in stock, nicely packaged and delivered on time.
4 juillet 2024
Réponse de Pants & Socks
Thank you for the 5* review Kelly 🤩
Réponse de Pants & Socks
Thank you for the great review Colette. We're so happy to hear you loved our service. 🤩
Appalling customer service and they still owe me money.
On 18/6/24 I ordered three items from Pants and Socks. I kept one item and returned two unopened items requesting an exchange for different sizes.
On 3/7/24 I received an email offering me a refund on one of the items but no mention of the second item that I had returned. I followed this up on the same day to ask why this was the case and received another email explaining that they were out of stock of the requested size, hence the refund. But there was still no mention of the second item that I had returned.
I followed up again on 4/7 and received no reply. Then again on 10/7 and to date have received no reply.
Pants and Socks owe me refund for the second returned item, or they need to provide me with the product that I paid for on 18/6/24
To date, I have received no further correspondence from this company.
I wouldn't recommend them to anyone.
18 juin 2024
Avis spontané
Réponse de Pants & Socks
Hi Geoff,
We're so sorry to hear this. We have checked our customer service email inbox and can see we were contacted on Wednesday 10th July regarding the refund. We replied to this email, asking for further details so we could fully investigate this issue.
We have since received communication from yourself and we have gone ahead and refunded you for the 2nd product.
Unfortunately there was no stock available for an exchange. Please allow 3-5 working days for the refund to reach your account. If you have any further questions or concerns please email us at customerservice@pantsandsocks.com
Réponse de Pants & Socks
Thank you for the review Angela. 🤩
Ralph Lauren briefs way too small
Ralph Lauren briefs way too small. I ordered XL. I wouldn't even call them medium. Very disappointed this money is wasted as I can't return them.
2 juillet 2024
Réponse de Pants & Socks
Hi Callum,
We're so sorry to hear this, we have size guides available on each product page on our website, just so you know for future reference. We understand this can be disappointing. If you are concerned about the sizes, we advise you contact the brand directly to discuss this issue.
If you have any further questions or concerns please email us customerservice@pantsandsocks.com
Good customer experience
Easy to use website and prompt delivery service. Good customer experience.
28 juin 2024
Réponse de Pants & Socks
Thank you for the great review Richard, we look forward to seeing you again soon 🤩
Réponse de Pants & Socks
Thank you for the great review Matthew 🤩
Réponse de Pants & Socks
Thank you for the 5* review Patricia 🤩
The website is very easy to use and…
The website is very easy to use and quick delivery.
26 juin 2024
Réponse de Pants & Socks
Thank you for the great review James 🤩
Réponse de Pants & Socks
Thank you for the 5* review Istvan 🤩
Réponse de Pants & Socks
Thank you for the great review Joseph 🤩
Quality of items brought were…
Quality of items brought were impeccable although the shipping took longer than expected and royal mails tracking isn’t accurate either
21 juin 2024
Réponse de Pants & Socks
Thank you for your review Ann 🤩
JUst easy all works and good value
21 juin 2024
Réponse de Pants & Socks
Thank you for the 5* review Philip 🤩
Réponse de Pants & Socks
Thank you for the great review David 🤩
Réponse de Pants & Socks
Thank you for the great review Brian 🤩
Great with all original tags on the…
Great with all original tags on the Ralph Lauren hat
18 juin 2024
Réponse de Pants & Socks
Thank you for the great review Hirani 🤩
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