Paper Cutz Avis 

53
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic service from the Papercutz team especially Ray and Andrew. Went above and beyond! Very efficient service and delivery time. Product is exactly what we needed and bespoke to our needs. Excell... Voir plus

Noté 1 sur 5 étoiles

Website doesn't reflect stock, I had to chase the order after a week (delivery was meant to be 1-2 days) because they blatantly ignored all my emails, finally I called them - to be told everything... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Superb Customer Care and Extremely Fast Dispatch and Delivery! Received my A5 300 GSM Gloss Laser Photo Paper from Paper Cutz, the quality card stock looks perfect in brilliant white. (The Glo... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

To be honest this rating is not for Papercutz personally as quality of product is excellent and I have no faults with anything I order. My rating would have been 5 stars but for the decision to change... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Distributeur de papier
  2. Magasin de matériel artistique
  3. Boutique de loisirs créatifs
  4. Magasin de fournitures de bureau
  5. Magasin de papier
  6. Magasin de fournitures scolaires

Écrit par l'entreprise

PaperCutz is a distinguished name in the paper and card industry, renowned for its commitment to quality and customer satisfaction. As a family-run business with a rich history spanning 40 years, PaperCutz has honed its expertise in the trade, catering to the needs of the general public, crafts enthusiasts, educational institutions, printers, home businesses, and marketing design agencies. This extensive experience has equipped the company with a deep understanding of customer requirements and industry trends. PaperCutz prides itself on offering a vast array of paper and card stock varieties, ensuring that every customer finds exactly what they need for their specific project. Whether it's for crafting, professional printing, or any other paper-related activity, PaperCutz's inventory is meticulously curated to include high-quality products that cater to various preferences and uses. The company's commitment to sustainability is evident in its product selection, which includes recyclable and eco-friendly options, aligning with the growing demand for environmentally responsible materials. This dedication to ecological practices not only reflects the company's values but also resonates with customers who prioritize green choices. Customer care is at the heart of PaperCutz's operations. The team is dedicated to providing superb service, from fast dispatch and delivery to ensuring customer queries and concerns are addressed promptly and effectively. The positive feedback from satisfied customers stands as a testament to the company's success in delivering exceptional customer experiences. Innovation is key to PaperCutz's approach, as the company continually seeks to expand its product range and improve its services. By staying abreast of technological advancements and industry developments, PaperCutz ensures that it remains a competitive.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

53 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

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3,8

Tous les avis

(53)

5 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Avoid this company they rip off their…

Avoid this company they rip off their customers.

25 janvier 2024
Avis spontané
Logo de Paper Cutz

Réponse de Paper Cutz

We're sorry to hear that you feel this way. We take customer satisfaction very seriously and would love the opportunity to understand and resolve any issues you may have experienced. Please reach out to our customer service team, and we’ll do our best to make things right.

Noté 5 sur 5 étoiles

Exceptional Quality and Service - Highly Recommend PaperCutz!

I recently made a purchase from PaperCutz, and I couldn't be happier with my experience! The quality of the products is outstanding, especially the cardstock which is perfect for my crafting projects. The delivery was incredibly fast, and everything arrived well-packaged and in perfect condition. The customer service team was also very helpful and friendly, making the whole process smooth and enjoyable. I highly recommend PaperCutz for anyone looking for high-quality paper products and excellent service. I'll definitely be shopping here again!

19 décembre 2024
Avis spontané
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Réponse de Paper Cutz

Thank you so much for your wonderful feedback! We're so happy to hear that you're pleased with both the quality of our products and the service you received. It means a lot to us that your experience was smooth and enjoyable from start to finish. We can’t wait to have you back for your future crafting projects! If you ever need anything, feel free to reach out—we’re always here to help.

Noté 5 sur 5 étoiles

Best Supplies Store

I recently had the pleasure of shopping with Papercutz, and I must say, they exceeded my expectations in every way. Their delivery is truly impressive; my order arrived much quicker than anticipated. The products themselves are of great quality, exactly as described, and well-packaged to ensure they arrived in perfect condition.

What stands out the most is their reliability. From the moment I placed my order to the time it was delivered, everything always goes smoothly without any hiccups. It's clear that Papercutz values their customers and strives to provide an excellent shopping experience. I highly recommend them to anyone looking for top-notch products and dependable service.

1 janvier 2025
Avis spontané
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Réponse de Paper Cutz

Thank you so much for your kind words! We're thrilled to hear that your experience with Papercutz exceeded your expectations. We always strive to provide fast, reliable service and high-quality products, so it’s great to know that everything arrived in perfect condition and to your satisfaction. Your recommendation means the world to us! We look forward to serving you again soon.

Noté 5 sur 5 étoiles

Amazing company

Amazing company! After my usual card supplier starting messing me about I came across papercutz and it was definitely for the better, they found the right card match for my business and easily accessible by email or phone with friendly staff.

3 janvier 2025
Avis spontané
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Réponse de Paper Cutz

Thank you so much for the kind words! We're thrilled to hear that you found the perfect card match for your business with us. It’s great to know our team made the process easy and enjoyable. If you ever need anything in the future, don’t hesitate to reach out. We're always here to help!

Noté 5 sur 5 étoiles

Fantastic glitter card

Fantastic customer service. Fast delivery. Order was packed well. This is my go to for my crafting holographic and glitter card. Excellent quality. Thanks again to all of the team. Especially Ray and Alison

1 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

OUTSTANDING COMPANY

I came across this website a while back and can honestly say I am so happy , I re came back and ordered time and time again, they pack there cardstock so well into strong boxes and I've never had any bent corners at all there card is clean smooth and well cut into 12x12 card which i use a lot it cuts brilliant on a cricut machine..there customer service is also outstanding I've never had an issue at all (I cannot understand other comments on here saying there are rude becuase every time I've rang to ask a question I'm always met with happy .cheerful staff who are polite and helpful . I honestly cannot find one fault with this company I will for a long time always come back and purchase and there is so much card to choose all colours are bright and cut well into the 12x12 I needed. this company is a 10 stars from me ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

28 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Waste of time and money 0 stars...

Website doesn't reflect stock, I had to chase the order after a week (delivery was meant to be 1-2 days) because they blatantly ignored all my emails, finally I called them - to be told everything was out of stock or discontinued.

Asked for a refund, was told yes (well, that's your choice!) and eventually not given because they sent all items 2.5 weeks late, after me buying replacements elsewhere.

The customer service is shocking, I've used this company to supply my school for 2 years and never will again. Maybe the management has changed, I don't know. Very disappointed.

5 juin 2024
Avis spontané
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Réponse de Paper Cutz

Thank you for your feedback. We apologize for any inconvenience caused regarding the blue rolls. We understand the importance of these items for your educational establishments, which is why we ensured to have 2000 made specifically for you.

Customer services did reach out to discuss your order, and we appreciate your agreement to proceed with it upon arrival. However, we regret that your two emails were mistakenly filtered into our spam box. We have since conducted an internal investigation and sincerely apologize for this oversight.

We value your business and are committed to improving our communication processes to prevent such issues in the future. Thank you for your understanding and continued support.

Best regards,

Alison Plant

Managing Director

Noté 5 sur 5 étoiles

Quality Card

Very pleased with the assorted card I ordered and received today. Well packaged and arrived quickly. Excellent quality and perfect for my cardmaking. Extremely helpful and queries dealt with speedily. Will buy from again.

21 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Best service and support you will find.

I cannot say enough positives about Ray and his team at Papercutz. Over the past 10 years they have helped me grow my business and whatever I need and whenever I need it, they deliver every time. Great people who care about customers. Shop with them without hesitation. ⭐️⭐️⭐️⭐️⭐️

21 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Papercutz are simply amazing

Papercutz are simply amazing! High quality, speed of service and extremely responsive to enquiries. I’ve been purchasing my cream coloured paper and grey board from them for quite some time that I use to make my handmade memory and guest books and I’ve just started using their white card also for the books pages. I’ve always been very impressed with them! The quality is the most important thing but I also very much appreciate how much they value their customers! 10 stars from a very happy frequent customer :)

21 mars 2024
Avis spontané
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Réponse de Paper Cutz

Dear Valued Customer,

We are absolutely thrilled to receive such glowing feedback! It's customers like you who make our day with your kind words and appreciation. We're delighted to hear that our cream coloured paper, grey board, and now the white card have been integral to your beautiful handmade memory and guest books.

Quality and customer satisfaction are at the heart of what we do, and knowing that we've consistently met your expectations is incredibly rewarding for us. Your recognition of our service and responsiveness means the world to our team.

Thank you for being a loyal customer and for giving us the opportunity to serve you. We promise to continue delivering the excellence you've come to expect from us.

Here's to crafting many more memories together!

Warm regards,
The Papercutz Team

Noté 5 sur 5 étoiles

A dependable supplier of quality paper…

A dependable supplier of quality paper products at competitive prices. Highly recommend.

14 mars 2024
Avis spontané
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Réponse de Paper Cutz

Dear customer,

Thank you so much for your kind words and for recommending us! We're thrilled to hear that you regard us as a dependable supplier of quality paper products. We strive to maintain competitive prices and are glad to know that our efforts resonate with you.

Your support means the world to us, and we look forward to continuing to serve you with the same level of quality and reliability that you've come to expect.

Warm regards,
PaperCutz Worldwide LTD

Noté 1 sur 5 étoiles

Product not as described on website

Product not as described on website; permanent stickers are apparently not permanent after all, even if sold as permanent, be warned!

22 février 2024
Avis spontané
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Réponse de Paper Cutz

Dear customer,

We are truly sorry to hear that our permanent stickers did not meet your expectations and the standards we strive to uphold. We take your feedback seriously and are looking into the discrepancy between the product description and your experience.

We are committed to ensuring the accuracy of our product descriptions and the quality of our items. As part of our dedication to customer satisfaction, we will review our product specifications and make necessary adjustments to prevent such issues from occurring in the future.

Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction.

Warm regards,
PaperCutz Worldwide LTD

Noté 1 sur 5 étoiles

Next day service does not mean next day…

Next day service does not mean next day service.

2 orders placed, 2 orders I am still waiting for... 1 a week after it was ordered on a next day service, the 2nd 3 days after it should have been delivered. I still have neither order.
Sales person feels it is out of their hands and nothing to do with them. No refund offered on premium paid for next day service - "it says non refundable on the website". I was also told that Next Day is Not Guaranteed... even though it is sold as a next day service.

Such poor service.

13 novembre 2023
Avis spontané
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Réponse de Paper Cutz

Dear valued customer,

We sincerely apologize for the inconvenience caused by the delay in your delivery. We understand the frustration that comes with such unexpected issues and appreciate your patience.

We want to assure you that we have taken your feedback seriously. To improve our service, we have updated our delivery policy. For next-day delivery, orders must now be placed by 2:30 PM, and for Friday orders, the cutoff time is 11 AM. However, please be aware that due to the variability in courier and Royal Mail services, we cannot guarantee next-day delivery and it is non-refundable.

We are committed to providing you with the best possible service and hope that our new policy will help set clearer expectations and prevent future disappointments.

Thank you for bringing this matter to our attention.

Warm regards,
PaperCutz Worldwide LTD

Noté 5 sur 5 étoiles

Superb Customer Care & Extremely Fast Delivery . .

Superb Customer Care and Extremely Fast Dispatch and Delivery!

Received my A5 300 GSM Gloss Laser Photo Paper from Paper Cutz, the quality card stock looks perfect in brilliant white. (The Gloss card stock photo paper - looks more like a silk or satin type finish to me, this is probably due to being Laser compatible)

I'm still yet to reserve judgement on the quality of print as I haven't yet printed onto the Gloss paper. I will give my feedback and thoughts once used.

Highly Recommended on Customer Care, Fast Dispatch and Quick Delivery

29 septembre 2023
Avis spontané
Logo de Paper Cutz

Réponse de Paper Cutz

Dear customer,

We're overjoyed to receive your positive feedback on our customer care, dispatch, and delivery services! It's wonderful to hear that the A5 300 GSM Gloss Laser Photo Paper has met your expectations in terms of quality and appearance.

We eagerly await your review of the print quality once you've had the opportunity to use the paper. Your satisfaction is our top priority, and we're committed to providing products that not only meet but exceed your printing needs.

Thank you for your high recommendation, and we look forward to serving you again soon!

Warm regards,
PaperCutz Worldwide LTD

Noté 5 sur 5 étoiles

Amazing service, helpful staff - just awesome

I first came across Papercutz when my usual supplier changed hands and stopped stocking everything I needed. The staff at Papercutz have never been anything but helpful towards me and my company. They phone to let me know if an item I've ordered isn't in stock and if they realise I have ordered double sided card instead of single - as they know me so well now! They certainly ensured my company not only made it through the pandemic times, but flourished. Every order is dispatched very quickly and is always accurate and well packed. Can't thank Papercutz enough for the job they do.

20 juillet 2023
Avis spontané
Noté 1 sur 5 étoiles

Don’t pay for next day delivery

Not guaranteed next day delivery, customer support unhelpful stating it was out of their hands. Avoid.

28 avril 2023
Avis spontané
Logo de Paper Cutz

Réponse de Paper Cutz

Dear valued customer,

We sincerely apologize for the inconvenience caused by the delay in your delivery. We understand the frustration that comes with such unexpected issues and appreciate your patience.

We want to assure you that we have taken your feedback seriously. To improve our service, we have updated our delivery policy. For next-day delivery, orders must now be placed by 2:30 PM, and for Friday orders, the cutoff time is 11 AM. However, please be aware that due to the variability in courier and Royal Mail services, we cannot guarantee next-day delivery and it is non-refundable.

We are committed to providing you with the best possible service and hope that our new policy will help set clearer expectations and prevent future disappointments.

Thank you for bringing this matter to our attention.

Warm regards,
PaperCutz Worldwide LTD

Noté 1 sur 5 étoiles

Avoid as if your life depends on it


(No title)
Hard to know even where to begin. I've never dealt with a more unprofessional individual in business than Andy. Lets not focus on the fact that he swears like a sailor in normal conversation which in itself is incredibly unprofessional, I'll just focus on todays incident. I ordered a3 greyboard and paid an extra £25 for next day delivery, when it hadn't arrived I called Andy to chase it up , Andy then informed me that ' they haven't f*ing sent it mate, f*cks sake'
I then tried to dig a little deeper and find out what the issue was that stopped it from being sent, Andy very politely informed me that 'someone in the warehouse has f*cked up mate'. I then informed Andy that I had a 3 day promotion booked at a very busy shopping centre and the greyboard was essential for it , if I didn't get it I couldn't do the promotion and I'd be out hundreds of pounds , Andy just said ' aye its sh* t mate, just one of those f*ing things'
The best bit of the conversation however was when Andy blamed me for the whole situation, now what I am about to write is not a typing error , this genuinely happened. Andy said ' You shouldn't be relying on so many people for your greyboard', now this definitely was not the response i was expecting so when i asked Andy to clarify what he meant he said the following ( this bit is fantastic) ' You shouldn't be relying on me to send the greyboard, you are relying on me to take your order , you are relying on the warehouse staff to print off the greyboard, you are relying on the DPD driver to deliver it and you are relying on the AIRPLANE DRIVER to fly it over ' Yes you read that correctly , Andy calls Pilots AIRPLANE DRIVERS . So even though I paid for the greyboard and paid the extra £25 delivery charge for next day to Northern Ireland Andy said that I shouldn't have used his company for it , I'll type that again so there is no misunderstanding, Despite advertising that Papercutz sell greyboard and offer next day delivery Andy, who is a company director for them by the way, said that i shouldn't have used them in the first place. What a world!!

22 février 2023
Avis spontané
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Réponse de Paper Cutz

Dear reader,

We've noticed a review that does not reflect the high standards of professionalism and customer service we are committed to. We take all feedback seriously, but after careful review, we could not verify the details of this particular incident. We would like to reassure all our customers that we maintain a respectful and professional environment at all times.

We are dedicated to continuous improvement and delivering the best possible experience to all our customers. If you have any concerns or questions, we encourage you to reach out to us directly.

Thank you for your understanding.

Best regards,
PaperCutz Worldwide LTD

Noté 5 sur 5 étoiles

Super rapid dispatch

Just placed my first order with Paper Cutz and was amazed to receive notification 90 minutes later of its dispatch. Really impressed with the range of paper and card offered: it's stuff you can't easily get elsewhere and the prices seem really competitive. Impressed.

21 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Good quality card and good packaging.

I needed card quickly as my other supplier didn't have express delivery. I have never used this shop before, many others I have used end up arriving with the card damaged but took the chance with this one. It arrived packed well with card wrapped in bubble wrap so care was taken in keeping the card protected. The card I ordered was the right thickness unlike some other suppliers I have used and very good quality. Will bookmark this shop for the future.

19 mai 2022
Avis spontané

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